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Scranton GMC of Vernon

Vernon, CT

4.4
2,974 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,974 reviews

June 25, 2021

I generally show up without an appointment and they almost always fit me in. The staff is always friendly and the work performed is excellent. More

by jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, David Rogers, Ashley Corey
Jun 25, 2021 -

Scranton GMC of Vernon responded

Thank you so much for your excellent review, Jack! Please don't hesitate to reach out if you need anything else. We're always happy to help.

June 24, 2021

Had my oil changed, CUE screen replaced, and car detailed. Did a great job on all three. Very happy! Like having a new car again!! More

by SMDLCATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
Jun 24, 2021 -

Scranton GMC of Vernon responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Scranton Cadillac Buick GMC of Vernon.

June 24, 2021

Very professional and made the process easy so I could be on the road as soon as possible More

by Screen name
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Carlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Mancuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Zhilyaev
Jun 25, 2021 -

Scranton GMC of Vernon responded

Thanks for your feedback on your recent visit to Scranton Cadillac Buick GMC of Vernon. I'm glad to hear that we were able to assist you and that you had such a positive experience.

June 21, 2021

David Z was a pleasure to work with! He made buying a new truck easy and painless. More

by Jen Strong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Zhilyaev
Jun 21, 2021 -

Scranton GMC of Vernon responded

Jen, thank you for choosing Scranton Cadillac Buick GMC of Vernon, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you enjoy your new truck!

June 19, 2021

It was kool they were very pleasant and supportive to the customers and very easy to talk to all across the board I look forward to future service with them keep up the good work guys More

by Ty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
Jun 21, 2021 -

Scranton GMC of Vernon responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Scranton Cadillac Buick GMC of Vernon, we look forward to having you as one of our valued customers for many more years to come!

June 19, 2021

Excellent service every time! Appointments are easy to make. The staff is very accommodating and friendly. I was given a loaner for the day so I would not be inconvenienced, and my car was delivered to More

by DonaldHillebrecht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers and Jeff Borovicka, Amanda Soucie, David Rogers
Jun 21, 2021 -

Scranton GMC of Vernon responded

Thank you, Donald, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 19, 2021

The staff of the service department are excellent. Knowledgeable, helpful, and kind. Scranton is lucky to have them on staff. Highly skilled and loyal to the customer and the company. A big thank you More

by DDAIGLE1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Bush, David Rogers, Ashley Corey
Jun 21, 2021 -

Scranton GMC of Vernon responded

Thank you so much for your kind words for David and the team, and for taking the time to leave us this wonderful feedback!

June 18, 2021

Jeff couldn't have done a better job! All the employees were awesome! David, Dan, and Liz were very helpful and accommodating. Thank you all so much! More

by rjohns01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Mancuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Kibby, David Zhilyaev
Jun 18, 2021 -

Scranton GMC of Vernon responded

Thanks for sharing your thoughts about your experience with Scranton Cadillac Buick GMC of Vernon. We appreciate your business and hope to see you again soon!

June 17, 2021

Disappointed. Would not honor their own Scranton oil change coupon for 8 quarts. Service mgr said my truck took more than 8. If you won't honor it why send it. I didn't think Scranton was a bait and swi More

by SAMSIMPSONCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Beverly Rhoads
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Scranton GMC of Vernon responded

Of course - the service department director's name is Mike Conlon. You can call our main number 860.872.9145 and just ask to speak to him. Thanks!

June 17, 2021

Unfortunately other than Ashley who was very pleasant and my salesman Dave it was very difficult to actually reach anyone. I had an issue with the front end shimmying which ended up being tires. I was told t More

by SCOTTLAPPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan McCann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Beverly Rhoads
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Bush
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Kibby, Evan Blanchette, David Rogers, Ashley Corey
Jun 17, 2021 -

Scranton GMC of Vernon responded

Hello Scott, Thank you for your review and your kind words for Ashley and Dave. We’re sorry, however, your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jun 18, 2021 -

SCOTTLAPPEN responded

Dave B has my email, we can do it via that, thanks

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