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Scranton GMC of Vernon

Vernon, CT

4.4
2,974 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,974 reviews

July 03, 2021

Dealership was the low bidder , so I decided to go with them More

by RLK7810
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Kibby, Evan Blanchette, David Zhilyaev
Jul 04, 2021 -

Scranton GMC of Vernon responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Scranton Cadillac Buick GMC of Vernon!

July 02, 2021

They were just great, the staff was friendly and very accommodating. I highly recommend Scranton for sales and service;. They accommodate you any way then can. More

by cchar64803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff was my service tech, he did a great job, Ashley Corey
Jul 02, 2021 -

Scranton GMC of Vernon responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Scranton Cadillac Buick GMC of Vernon. Please don't hesitate to reach out if you need anything else.

July 02, 2021

Service Dept better then other dealerships.Made an Service Dept better then other dealerships. Made an appointment online easily. Dropped off my 08 acadia overnight for rear A/C repair. Service Dept c More

by Gabriel Ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Vescovi
Jul 02, 2021 -

Scranton GMC of Vernon responded

Thank you for the kind words for our service department, Gabriel! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 02, 2021

They were great I had 1 day to get my truck fixed and they did it More

by Bob2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers , David Rogers, Ashley Corey
Jul 04, 2021 -

Scranton GMC of Vernon responded

Thank you for your business and this review. We're happy to hear, Bob, our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 01, 2021

Good workmenship. Very pleasant place ro have my vehicle serviced More

by sjr5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, David Rogers, Ashley Corey
Jul 01, 2021 -

Scranton GMC of Vernon responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 01, 2021

Staff is extremely friendly, welcoming and informative as to what to expect in terms of service to be performed, time required and costs. More

by mduddy0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
Jul 01, 2021 -

Scranton GMC of Vernon responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Scranton Cadillac Buick GMC of Vernon, we look forward to having you as one of our valued customers for many more years to come!

July 01, 2021

The dealership was very prompt in taking care of my problem. The only thing is that they say they wash and vacuum the car when done but only washed it . No vacuuming. More

by WOODSMANGONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry didn't remember his name, David Rogers
Jul 01, 2021 -

Scranton GMC of Vernon responded

Thank you for your feedback! We apologize that your car wasn't vacuumed and hope you will give us the opportunity to do better next time. Thank you for choosing Scranton Cadillac Buick GMC of Vernon!

Jul 01, 2021 -

WOODSMANGONI responded

Thank you for reaching out to me. It really isn't a big deal. Definitely not enough not to go back for service. Thanks again.

July 01, 2021

I was very happy that the dealership stood behind their word and stayed persistent in diagnosing and resolving a problem that I thought was almost impossible to solve. I take my hat off to the technician w More

by MMONGILLO13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I know others were involved in solving the problem but don’t know their names
Jul 01, 2021 -

Scranton GMC of Vernon responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Scranton Cadillac Buick GMC of Vernon, we look forward to having you as one of our valued customers for many more years to come!

June 30, 2021

Rob was very helpful and knowledgeable . Just one complaint. The detailing was lousy. Front windshield not even washed. Driver side door sill glue all over it. Very disappointed. My first brand new v More

by Jdealba2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Blanchette, Rob Horton
Jun 30, 2021 -

Scranton GMC of Vernon responded

Thank you for your business and this review! We're happy to hear that Rob was able to serve you and demonstrate our commitment to great service. We aim for all of our customers to be thrilled with their purchases, and we apologize for the disappointing detailing. Please leave us your contact information so we can reach out and address your concerns. If there is anything we can assist you with in the future, please let us know.

June 30, 2021

Unsatisfied with recent service. Did notDiagnosis Unsatisfied with recent service. Did not Diagnosis problem correctly and had to come back. Still has not been fixed, never recieved call back for par More

by Dakotaluna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
Jul 20, 2021 -

Scranton GMC of Vernon responded

Thank you for providing this feedback, Dakota. We apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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