Scranton Chevrolet of Norwich - Service Center

I bought my truck from another dealership and I took it to Scranton Chevrolet to have the oil change and tires rotated and I was impressed that they got me in and out within a hour to Scranton Chevrolet to have the oil change and tires rotated and I was impressed that they got me in and out within a hour More

Had a recent very satisfying experience at this dealership. My service representative (Meaghan) and the Service Manager (Kevin) always treated me with kindness and respect and continually kept me dealership. My service representative (Meaghan) and the Service Manager (Kevin) always treated me with kindness and respect and continually kept me informed regarding any updates to the job as it progressed. The work the dealership had to do was a fairly complicated transmission job which took a few days to complete because of a technical issue that kept the transmission from performing properly. But they worked with engineers at GM and were ultimately able to resolve the issue and get the car running normally again. What really impressed me was when the engine light came on a couple days later, they told me to bring the car right in so they could see what was wrong. Even though they diagnosed issues that were unrelated to the transmission job, they fixed them anyway as part of the original job warranty, and did it while I waited, in spite of not having an actual appointment. Considering everything that was done, I would highly recommend this dealership for repairs. And you can't beat the fact that they guarantee the repairs with a 2 yr/24,000 warranty. BTW, also deserving a kudo is the person who cashed me out. She was super nice and worked with me to make sure I was getting all the credit due me via coupons and the MyChevy Reward program. All around, a very satisfying repair experience. More

When I purchased my 2017 Silverado I asked to see the Carfax I was told we use a different format which showed no issues and now you’re dealership uses Carfax that was sent to my email and that shows the Carfax I was told we use a different format which showed no issues and now you’re dealership uses Carfax that was sent to my email and that shows there was damage to vehicle I believe I was mislead. So when I was at dealership for service I questioned the one manager and told me something about it wasn’t reported in a 30 day timeframe well if that is the case why was I not notified More

Easy to work with,kept you on top of things,kept to the estimated guesstimated prices,as well as stay to time table given. estimated guesstimated prices,as well as stay to time table given. More

We couldn’t be happier with our Chevy Trax. Thank you so much to Joe Lewis and GM Dominick for working with us! We really appreciated all of your help! Thank you so much to Joe Lewis and GM Dominick for working with us! We really appreciated all of your help! More

Excellent service department, kept me Informed and up to date on my service. Very fair pricing for the quality of their service. date on my service. Very fair pricing for the quality of their service. More

The service at Scranton Chevrolet of Norwich is the best service that I have ever received from a dealership! service that I have ever received from a dealership! More

Sales personnel polite and responsive. Bought used vehicle and could have been detailed better. Overall positive experience where salesman and finance manager were very attentive. Bought used vehicle and could have been detailed better. Overall positive experience where salesman and finance manager were very attentive. More

They do their utmost to make sure that you are satisfied with the work that you were having done. with the work that you were having done. More

Everything was wonderful. The ride to and from was very helpful. The service was great. The ride to and from was very helpful. The service was great. More