Scranton Chevrolet of Norwich

Service was good. Friendly employees. Good price.. would come back for future vehicle purchases and recommend to friends and family. Friendly employees. Good price.. would come back for future vehicle purchases and recommend to friends and family. More

Very professional and all of the staff so kind. Joe our salesperson so kind and helpful. Kamilia the financial manager was knowledgeable and kept process moving along in a timely manner Joe our salesperson so kind and helpful. Kamilia the financial manager was knowledgeable and kept process moving along in a timely manner More

Rip off tried to charge me double what it was gonna actually cost to fix my car actually cost to fix my car More

Very thorough. They make it work. But they fix it. There's a difference! 3 car from this dealership. Very pleased! Highly recommend to my chevy friends to get servi They make it work. But they fix it. There's a difference! 3 car from this dealership. Very pleased! Highly recommend to my chevy friends to get service here or buy from this place.#keep it 100 More

Nicco was great and went above and beyond to help me. I told him I wasn’t going home with the vehicle I drove there with and he made it happen I told him I wasn’t going home with the vehicle I drove there with and he made it happen More

Went to pick up the car found out my bank put scranton motors on check so had to come back next day when i went there to pick up everyone was in a meeting Waited about 45 minutes then to find out a coup motors on check so had to come back next day when i went there to pick up everyone was in a meeting Waited about 45 minutes then to find out a couple of things they were supposed to fix was not so had to wait till Monday to receive the car . But to their credit they dropped the car off at my house. Everyone there was nice to work with I don’t know why the ball was dropped More

It was perfect. Great customer service, very professional. That's why I go to Scranton Chevrolet. Great customer service, very professional. That's why I go to Scranton Chevrolet. More

I had a good experience at Scranton Chevrolet. There is one specific reason I did not leave a 5 star review, please keep reading for all the details. All of the staff was very friendly and they ke There is one specific reason I did not leave a 5 star review, please keep reading for all the details. All of the staff was very friendly and they kept me in the loop while they searched for the specific 2024 Chevy Trax 2RS model that I wanted. Joe Lewis was my salesman, and he did a great job explaining everything. I purchased my vehicle brand new and I purchased an extended warranty beyond the manufacturer’s warranty as well as tire/rim road hazard insurance. This is where I felt my review score dropped. I had the unfortunate event of scrapping my rim on a curb while driving through a Dunkin’ drive-thru (literally 24 hours after owning my new vehicle)….. total bummer, but nonetheless my fault. The dealership did repair my rim and it looks like new, but they charged me $175 to repair it. I was pretty disappointed that they did not absorb the cost for me after I spent over $30,000 with them the day before. They had the opportunity to go above and beyond to make a customer extremely happy after spending that kind of money and they failed at that. This only proved that they are just like any other dealership out there after a sale is made. Honestly, I just don’t get it because you would think they would want a customer who literally just purchased a brand new car and spent a lot of money there to refer friends and family, but I just can’t vouch for them like that after something like this. It was very unfortunate for something like this to happen almost immediately after buying a new car, but it provided the dealership an opportunity to demonstrate if they were willing to go above and beyond and they did not. Again, after spending over $30,000, I had to spend another $175. I’m not saying don’t go here because I did have an overall good experience, but this small unfortunate situation showed me their true colors after a sale was made. This is just an honest review and how I feel, I want other buyers NOT to expect this dealership is going to go the extra mile for you, because it’s unlikely that they will… More

Great dealer,great comfort, great display, great people,great deal and I especially was comfortable with the great time we spent together.thank you Ralph and Joyce Smith people,great deal and I especially was comfortable with the great time we spent together.thank you Ralph and Joyce Smith More

I bought my truck from another dealership and I took it to Scranton Chevrolet to have the oil change and tires rotated and I was impressed that they got me in and out within a hour to Scranton Chevrolet to have the oil change and tires rotated and I was impressed that they got me in and out within a hour More