Scranton Chevrolet of Norwich

Went to pick up the car found out my bank put scranton motors on check so had to come back next day when i went there to pick up everyone was in a meeting Waited about 45 minutes then to find out a coup motors on check so had to come back next day when i went there to pick up everyone was in a meeting Waited about 45 minutes then to find out a couple of things they were supposed to fix was not so had to wait till Monday to receive the car . But to their credit they dropped the car off at my house. Everyone there was nice to work with I don’t know why the ball was dropped More

I had a good experience at Scranton Chevrolet. There is one specific reason I did not leave a 5 star review, please keep reading for all the details. All of the staff was very friendly and they ke There is one specific reason I did not leave a 5 star review, please keep reading for all the details. All of the staff was very friendly and they kept me in the loop while they searched for the specific 2024 Chevy Trax 2RS model that I wanted. Joe Lewis was my salesman, and he did a great job explaining everything. I purchased my vehicle brand new and I purchased an extended warranty beyond the manufacturer’s warranty as well as tire/rim road hazard insurance. This is where I felt my review score dropped. I had the unfortunate event of scrapping my rim on a curb while driving through a Dunkin’ drive-thru (literally 24 hours after owning my new vehicle)….. total bummer, but nonetheless my fault. The dealership did repair my rim and it looks like new, but they charged me $175 to repair it. I was pretty disappointed that they did not absorb the cost for me after I spent over $30,000 with them the day before. They had the opportunity to go above and beyond to make a customer extremely happy after spending that kind of money and they failed at that. This only proved that they are just like any other dealership out there after a sale is made. Honestly, I just don’t get it because you would think they would want a customer who literally just purchased a brand new car and spent a lot of money there to refer friends and family, but I just can’t vouch for them like that after something like this. It was very unfortunate for something like this to happen almost immediately after buying a new car, but it provided the dealership an opportunity to demonstrate if they were willing to go above and beyond and they did not. Again, after spending over $30,000, I had to spend another $175. I’m not saying don’t go here because I did have an overall good experience, but this small unfortunate situation showed me their true colors after a sale was made. This is just an honest review and how I feel, I want other buyers NOT to expect this dealership is going to go the extra mile for you, because it’s unlikely that they will… More

It was perfect. Great customer service, very professional. That's why I go to Scranton Chevrolet. Great customer service, very professional. That's why I go to Scranton Chevrolet. More

Great dealer,great comfort, great display, great people,great deal and I especially was comfortable with the great time we spent together.thank you Ralph and Joyce Smith people,great deal and I especially was comfortable with the great time we spent together.thank you Ralph and Joyce Smith More

They are polite and they smile. They look up my car and found that it was still under warranty. Which save me some money. Not to many car dealers would do that. So thank you very m They look up my car and found that it was still under warranty. Which save me some money. Not to many car dealers would do that. So thank you very much More

I bought my truck from another dealership and I took it to Scranton Chevrolet to have the oil change and tires rotated and I was impressed that they got me in and out within a hour to Scranton Chevrolet to have the oil change and tires rotated and I was impressed that they got me in and out within a hour More

Recently purchased a new Chevy Blazer EV. Super happy with the experience at Chevy in Norwich. Super happy with the experience at Chevy in Norwich. More

Had a recent very satisfying experience at this dealership. My service representative (Meaghan) and the Service Manager (Kevin) always treated me with kindness and respect and continually kept me dealership. My service representative (Meaghan) and the Service Manager (Kevin) always treated me with kindness and respect and continually kept me informed regarding any updates to the job as it progressed. The work the dealership had to do was a fairly complicated transmission job which took a few days to complete because of a technical issue that kept the transmission from performing properly. But they worked with engineers at GM and were ultimately able to resolve the issue and get the car running normally again. What really impressed me was when the engine light came on a couple days later, they told me to bring the car right in so they could see what was wrong. Even though they diagnosed issues that were unrelated to the transmission job, they fixed them anyway as part of the original job warranty, and did it while I waited, in spite of not having an actual appointment. Considering everything that was done, I would highly recommend this dealership for repairs. And you can't beat the fact that they guarantee the repairs with a 2 yr/24,000 warranty. BTW, also deserving a kudo is the person who cashed me out. She was super nice and worked with me to make sure I was getting all the credit due me via coupons and the MyChevy Reward program. All around, a very satisfying repair experience. More

When I purchased my 2017 Silverado I asked to see the Carfax I was told we use a different format which showed no issues and now you’re dealership uses Carfax that was sent to my email and that shows the Carfax I was told we use a different format which showed no issues and now you’re dealership uses Carfax that was sent to my email and that shows there was damage to vehicle I believe I was mislead. So when I was at dealership for service I questioned the one manager and told me something about it wasn’t reported in a 30 day timeframe well if that is the case why was I not notified More

We found all of the people we talked to at Scranton Chevrolet to be very helpful, knowledgable and pleasant. We worked with Matt Bouchard and he was excellent and made our car buying experience easy. W Chevrolet to be very helpful, knowledgable and pleasant. We worked with Matt Bouchard and he was excellent and made our car buying experience easy. We highly recommend him! I also would like to say we really enjoyed talking with Joe Lewis while waiting for Matt to finalize things! Love my new car!!!!! More