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Scott Mazda
Allentown, PA
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119 Reviews of Scott Mazda
Non responsive mangers Had a problem with getting the extra service contract that I paid for after my car purchase. I made several calls to finance managers (Todd and Eric) Had a problem with getting the extra service contract that I paid for after my car purchase. I made several calls to finance managers (Todd and Eric) never received a call back. Called general manager Tony who led me to believe he would look into my issue but he never did. Started a dispute with my credit card company to get reimbursed for service that I should not have had to pay for in the first place. Called general manager again, of course no one ever picks up a live call, and my call was never returned. The on the ball service manager finally fixed the problem with my paperwork. Emailed the owner of Scott dealership to let him know how unprofessional his "managers" are and guess what??? No response from him either!! I love my Mazda and thankfully only have to deal with the service department moving forward. Was tempted several times to trade it in for a Subaru! Shop elsewhere, customer service ends the minute you make the deal. More
Excellent, customer-oriented service The entire process was great. Warmly welcomed. Thoroughly explained service before and after it was finished. Reviewed key data about my car. Service The entire process was great. Warmly welcomed. Thoroughly explained service before and after it was finished. Reviewed key data about my car. Service was completed very promptly. More
Great Service I got a great deal on my Mazda6 last December and was very happy with the whole experience. A recent recall notice coincided with my need for my firs I got a great deal on my Mazda6 last December and was very happy with the whole experience. A recent recall notice coincided with my need for my first service. They were able to get me in at a great time for me. Service was done exactly when they said and they even washed it for me. The Scott dealership is a bit far for me to drive, but it's worth it to me to take it to people I feel I can trust. I will certainly be back and highly recommend Scott Mazda. More
Buying a new car All the people who were involved with me purchasing my new car were wonderful! I know i got a great deal! They did what the could so i didn't have to All the people who were involved with me purchasing my new car were wonderful! I know i got a great deal! They did what the could so i didn't have to put money down. More
Great Leasing Experience I leased a Mazda CX-5 on Saturday with Beth Marouchoc. She was very professional and extremely helpful. She went out of her way to make the experien I leased a Mazda CX-5 on Saturday with Beth Marouchoc. She was very professional and extremely helpful. She went out of her way to make the experience go smoothly. I would definitely go back to Scott Mazda and Beth for my next car. More
Terrible experience The leasing process was smooth, however afterwards there was some mistakes with the financing and i had to fight for a month to receive my money back The leasing process was smooth, however afterwards there was some mistakes with the financing and i had to fight for a month to receive my money back that they overcharged on my down payment. No one ever answers the phone, and if they do answer or call back it’s because I had to say in the voicemail I was just going to show up. I spoke with Tony one of the managers at Mazda and he was nothing but nasty yelling at me over the phone telling me that next time i can take my business elsewhere. Super unprofessional, i would never recommend this company. More
New Car Purchase. I bought a Mazda CX-5 at Scott. I did my homework and knew what I wanted to spend. Although their first figure was high, when they knew my target pric I bought a Mazda CX-5 at Scott. I did my homework and knew what I wanted to spend. Although their first figure was high, when they knew my target price, they came in slightly lower. No hassle, no nonsense. It was an easy and reasonably quick experience. I would recommend Scott and my salesperson Jeremy to anyone. More
all around awesome!! Just bought my 2019 Mazda CX5 at Scott Mazda and could not be happier. Jeremy was a delight to work with. Very knowledgable and so friendly. Did not p Just bought my 2019 Mazda CX5 at Scott Mazda and could not be happier. Jeremy was a delight to work with. Very knowledgable and so friendly. Did not pressure me at all to buy or make a decision. All he said was that I would not find a better deal with this kind of package in a car any where else. I actually walked out of other dealerships because of the harassment to make a decision right then and there. I have never bought a new car and really wanted to test drive all the ones I was interested in. The Mazda by far out beat them all. It is a sleek little SUV and the inside is to die for. The finance process was so quick . I was out of there in like 10 minutes. Thank yo ou again Scott Mazda More
While doing an inspection they won't even rotate the tires f I bought a brand new Mazda in 2018 and they won't even rotate the tires for free while they are removing 2 tires for an inspection. I bought a brand new Mazda in 2018 and they won't even rotate the tires for free while they are removing 2 tires for an inspection. More
Great, honest service I purchased my Mazda 3 at this dealership in 2016 and have had it serviced there ever since. I am impressed with their honesty. I am retired and do no I purchased my Mazda 3 at this dealership in 2016 and have had it serviced there ever since. I am impressed with their honesty. I am retired and do not like to drive, so I have put less than 9,000 miles on my car in 3 years. Instead of padding the service they tell me I only need to bring it in twice a year, once for State inspection (which is free, since I purchased it there and they only charge $15 for the emissions inspection), and once for an oil change. They always wash my car while I am there, so the emissions inspection was essentially free too. The service men are always prompt and polite and the waiting area is clean and comfortable, and has complimentary coffee and tea. More