Scott Mazda

WORST EXPERIENCE EVER!!!! Worst experience ever! Do not buy a car from this dealership. They do not know what they are doing. We did the normal thing as you do, shop around by Worst experience ever! Do not buy a car from this dealership. They do not know what they are doing. We did the normal thing as you do, shop around by going to each dealer to try and get the best price for our budget. We tell them that we will be trading in our car with a down payment. They run the numbers, credit good, down pay good, trade in price on our car good, and the price on the new car is good. We get all the way to buy the car and they tell us OOPS sorry we forgot to add the buy out of your car. REALLY, REALLY you basically waste two days of my time! Im fine with people making mistakes, but the manager Mark, I think that is his name, (funny cant find this guys name or picture on their website, I even called the dealership to ask his name and no one will tell me) would not even try make up for his mistake. Did not try renegotiate with us at all, very unprofessional. If I were any of you I would avoid this place, take your business elsewhere, you wont get the runaround. More

Check Engine If your check engine light comes on don't bother coming here. I was here a few days ago for service and my engine light was on but nobody picked up on If your check engine light comes on don't bother coming here. I was here a few days ago for service and my engine light was on but nobody picked up on it. It has been on for a few weeks and when it first came on I called and they told me it just need service but it could wait. I brought it in for service and they never checked the engine. Back again to sit around and wait and pay $120 for them to check it. Guess it's time to look for a new place to have my car serviced! More

Fiasco I live in NJ but began hunting for the car of our choice across the border in PA. I found a really good deal on Scott Mazda's website for a new CX-5. I live in NJ but began hunting for the car of our choice across the border in PA. I found a really good deal on Scott Mazda's website for a new CX-5. I immediately called and began speaking with Michael in Sales. I gave him the VIN listed on the webpage advertising the 2016 Grand Touring CX-5 which was listed at $29,900. Within 15 minutes we had a deal over the phone which enticed myself and my wife to make the trip from NJ to PA. The deal almost fell through because they said they could only honor the deal if I financed through them which I wouldn't do. After 5 minutes they called and said cash it is and off we went. Arrived at the dealer an hour later and begin paperwork. We agreed on a trade in price and shook hands and said the deal was locked. They were honoring the $27500 price plus the trade in costs on top of that. The sales rep Michael pulls around the car and we see a Touring model which is noticeable by the tire size and rims. By the way on the webpage the grand touring model advertised has many pictures along with the VIN. This was not the same vehicle. We go inside and are told we'll have to rework the numbers? I asked if this was the VIN listed on the website and we were told it couldn't be found so they went with another VIN. This was never communicated. Mike then said I requested a Touring over the phone. I pulled up the webpage and showed him exactly what is listed on the Scott's website and what VIN I gave him. He then said that car isn't even at this location and it's being shipped to another dealership. Yet it's on their site with pictures from one of the Scott parking lots. Now comes the sales manager and he apologized for the confusion but says they cannot sell this car because it's not on their lot but they also couldn't afford to take that much of a loss. They they insisted on finding a clone of that car but id have to finance through them with a 4% interest rate. See where this is going? They said I could pay it off in 3 months with the cash I intended to pay outright with that day. I said call the general manager or owner and tell them what you're offering me after a deal was made. Tell them I want to pay cash for the price offered and agreed to over the phone but also here in their salesmans office. Then a Director of Sales walks over. Tall man with glasses and a shirt and tie. He starts out very aggressive so I'm immediately grabbing my bag to leave. His tone and his volume was anything short of professional. He told me he will not take this financial hit and that it was a mistake but either we finance the car or there's no deal. I first expressed my disgust with his handling of the situation and explained to him the deal stands or we walk. He said if we financed through him he would cut us a check to cover the interest to cover the first 3 months. So it would now be on us to pay off the loan in 3 months as if we paid in cash that day. We'd be locked in at a rate higher than what our excellent credit would qualify us for but just to suffice their mistake. He then said it was miscommunication on both sides. I showed him the webpage where I read the VIN off to them and they were clearly embarrassed. One other man claiming to be director of finance said "oh that car is on our used lot, that's not even on our lot". Earlier we were told the VIN wasn't found. Them told it was shipped to another dealer. Now it's a used car with 6 miles but on the used lot. We asked how 6 miles which was also listed on the webpage make that a used car? The director of sales then said that no matter what we do he would be called an xxxxxxx by us after leaving and we'd forever have a bad taste in our mouths. I looked at my wife in amazement. Exhausted and on edge I said I'd do the deal if they'd cover the interest. They then brought over a breakdown of the costs and it showed a new sale price of 29,000 minus the trade in to bring to 27500. I told them to adjust to what we agreed over the phone. 27500 was on the table before they knew we had a trade in. The same director of sales came back over with a piece of paper with scribbled notes showing the math around around this new deal. I looked him in the eyes and said you didnt include the trade in to arrive at the sale price. At that point I realized we were dealing with untruthful upper management. I grabbed my things and my wife's hand and walked out. I've never experienced such unprofessionalism. We bought a new CX-5 later that evening from Wayne Mazda. More

One of the best car purchase experiences I have ever had! They gave me an unbeatable price on a CX-9, gave me a competitive price on my trade--sight unseen--and treated me great every step of the way. I li They gave me an unbeatable price on a CX-9, gave me a competitive price on my trade--sight unseen--and treated me great every step of the way. I live in the Philly area, and drove 40 miles to pick up the car--and it was totally worth it. The only downside is that I can't take it there for service--they have a great service program for owners with free state inspections, etc. Plus--they are now in a beautiful facility which used to be the showroom for Hummer. More

Had worked through Kyle previously and he was very friendly and more importantly, knowledgeble and efficient! Price-wise, I gave a "great", but only because I can get employee pricing + 0% financing friendly and more importantly, knowledgeble and efficient! Price-wise, I gave a "great", but only because I can get employee pricing + 0% financing + $500 customer loyalty + exactly what I expected for my trade-in (as per Edmunds, Kelly BB, etc.) I do my own oil/filter changes, so I haven't used the dealership for any service yet. Overall, the place was low pressure and made it enjoyable to buy from. More

I bought my car way back at the end of 2005. first, I would like to say that the dealership lies and tells you things that sound like they are going to be giving you a service when in fact, they do not. would like to say that the dealership lies and tells you things that sound like they are going to be giving you a service when in fact, they do not. I was told I would have periodic check-ins to make sure the car was doing ok and this and that. Not that I want a call from them, but I never recieved one call. Not that big of a deal, but it's the stuff they throw in there to make you think the experience is that much better than any other Mazda dealer. Matthew Kitchens was probably the rudest person I have ever dealt with. I was there with my boyfriend the first day of car hunting, and we sat down with Mr. Murra (who I never even saw listed on their Volvo or Mazda sales teams!)and the experience with him was ok. It was my first car purchase. He was not pushy or rude, bossy, etc. He was actually more nervous than we were I think. We ended up getting a quote finally and Mr Kitchens comes into the room, while we are SITTING there, and stands behind the desk really pompous like, and says, "Now don't go taking this quote to other dealerships just to get a price $100.00 because they will beat it. Mr. Murra put a lot of work into this quote" as he is waving the paper around and belittling us with a stare. I literally looked at him and told him off in the politest way. I said that he was trying to get our business, not the other way around, so how dare he belittle us and insinuate that we are going to run off somewhere else for $100.00! I said $100.00, please! Het real. He did not know what to say because I caught him off guard and he actaully sat down in a chair right after that exchange of words. I took my grandfather the next day to make sure everything was right, and he called Mr. Kitchens a xxxxxxx(sp?) and he actually agreed that people have said that about him before. After I signed the agreement for the car, he apologized profusely, almost kissing my behind because I still bought the car and he treated me with disrespect the day before. If you are not dealing with Kitchens, you'll have a fair time. They weren't pushy like I said. I had to take it in to replace a motherboard that was causing my clock to not hold time properly. They took a long time to get that done, and I had to wait a few weeks for the parts to come in. Parking in their service area was also atrocious from what I remember, but I have not been up there in years. More

The service has been OK so far, but they push for routine maintenance as they see it, not as recommended in the owners manual. They changed the gas cap because it could have been possibly causing the "che maintenance as they see it, not as recommended in the owners manual. They changed the gas cap because it could have been possibly causing the "check-engine-light" to go on. The "check-engine-light" was more likely caused by over filling the gas tank, but I agreed to a new cap. Not only was the price of the cap more than double what I could have bought it elsewhere, but didn't even have the tether that keeps it attached to the gas fill door. More