Scott Mazda

Buying a new car is a big step, and the cost makes it a stressful transaction. Three years ago, my wife and I visited Scott Mazda to purchase a new vehicle because our old CX-9 was getting tired. It was stressful transaction. Three years ago, my wife and I visited Scott Mazda to purchase a new vehicle because our old CX-9 was getting tired. It was during COVID back then, and there weren't an abundance of cars to choose from. We were lucky that day because our future car had been delivered a few days before we got there, and we got to meet Richard Berkheimer. Instantly, Richard put us at ease. With all the stress from COVID and the stress of purchasing a new car, Richard made the whole deal like sitting with an old friend. We worked out all the details together. There was never any pressure to add things we didn't need. There were a lot of laughs and the whole thing ended up being as stress-free as could be. So a few months ago, my old Mazda 6 had enough. I didn't hesitate to go visit Richard again, and got the same stress-free, incredible service. I work close to the dealership, so I also bring my cars there for service. It couldn't be any easier with the free shuttle that brings you door-to-door, and the workmanship is always great, courteous, on-time and professional. If you're in the market for a car, stop by Scott's and ask for Richard. It will be a quality experience, and you'll be purchasing a quality vehicle from a quality, family oriented dealership. You won't be disappointed. More

BUYER BEWARE! First, I would like to put out there we have never left a business a negative review as we believe most businesses try to do good, after all it is th First, I would like to put out there we have never left a business a negative review as we believe most businesses try to do good, after all it is their livlihood. We understand the impact a negative review could potentially have on a business, and prefer to give grace when undesirable things happen, because mistakes do happen. However, our experience at Scott Mazda needs to be heard. I am so taken back how morally wrong we were treated. We did a ton of research on the car we wanted. We spent hours on Saturdays exploring local dealerships, test driving, and hashing out exactly what our purchase would be. Scott Mazda dealership was the only dealership we could find in PA with that exact car, but several hours away from our home. We were aware these cars go fast, so my husband talked with a sales person, verbally settled on a deal over the phone that was not only confirmed through text, but also by two differnt people including the manager (first mistake). My husband put down a deposit (second mistake), made preparations with our insurance company, and readied a certified check for the agreed amount. The next morning, excited about what we were about to purchase, we started our 2 1/2 hour journey to buy the car. Twenty minutes from the dealership we get a call from the salesman that there was some "miscommunication" and the manager said the car was going to actually be two thousand dollars more than what was agreed on. "Wait..what...who does that?!!" Confused, we continued to the dealership, hopeful we could come to a compromise. Well that was not the case! The manager would not budge. We offered to share in the "mistake" and pay $1000 more if they would come down $1000 and meet us in the middle. After leaving us to sit three times while they "checked" with the big boss, still no budge on their part. We were in shock! Maybe we were nieve through the whole process, but the lack of honesty and integrity was inconceivable! I shared my opinion with the manager that after reading reviews (after the call during the last 20 min of our drive) of buyers with the same EXACT experience, I believed they continued to entertain offers after we put a deposit down, and there was a buyer willing to pay $2000 more. We were simply pushed out of the deal Ithought. "Oh no, not the case, just miscommunication!" says the manager. "In fact, this car has been sitting on the lot and we are loosing money." I say, "Then make the deal!" Still a big no. After knowing that buyers noted in their reviews the same exact experience, we could not trust that was true. I also find it interesting that buyers note in their reviews the word "miscommunication" was also used by Scott to justify the "mistake". We really wanted this car, but could not bring ourselves to support a business with such lack of integrity. Sadly, human nature when people know what they want, have devoted time and energy, it becomes easy to justify the extra $2000 more and buy the car. "What is $2000 more on such a purchase?!", we falsely tell ourselves. Believe me, we were exhausted from the time we put in, and even considered buying. Thankfully, realizing the dealership is well aware of this human phenomenon and apparently taking advantage of it, we declined. As long as people keep buying, they'll continue with their MO. Nevertheless, we switched gears, went to a nearby Mazda dealership, and by some act of God, found the same car, different color but still one of our top choices, and drove it home. We are thrilled with our purchase, but so saddened by the lack of human decency by Scott Mazda. Shame on you, not good business, Scott Mazda...not good! More

Buying a car is stressful…buying a car with fair credit is even more stressful..I have been debilitated for the past few months by the stress &fear of purchasing a new vehicle & getting ripped off. I had a is even more stressful..I have been debilitated for the past few months by the stress &fear of purchasing a new vehicle & getting ripped off. I had a strict budget due to my financing from my credit union. My plan was to purchase a CPO Mazda. I could not find anything I loved within my price budget. I went to Scott Mazda about a CPO cx30 Nabil & I had been discussing for a few weeks. My schedule is busy but I had the chance to stop in on an unlikely day off. The vehicle I had my eye just didn’t work number wise. Alex stepped in, took me over to the new car lot & showed me what my options were for a brand new CX-30 with Mazda financing. I was scared to have my credit pulled again& be denied. I walked away to sleep on my decision. The next day I was about to purchase what I thought was a Mazda “certified” preowned 2023 CX-30 carbon edition from Koch Mazda. The salesman seemed sketchy…pushing me to get there to buy the vehicle right away. The price was too good to be true & it wouldn’t last on the lot. They would NOT hold the vehicle for me even with a deposit. My gut told me something wasn’t right with this situation. I called Alex & I am SO GRATEFUL I did. He got me a better rate than my credit union…something I thought was impossible. Alex went above & beyond to help me purchase a brand vehicle I wanted. Thank you for helping me & hooking me up Alex! You rock! You made this fearful, stressful, anxiety ridden, hard working women’s life alittle easier. THANK YOU! 🙏🏻 There is no more stress…I feel safe in my brand NEW 2024 CX-30 Carbon Edition. I know I will be a Scott Mazda customer for life because of the experience I had with everyone at this dealership but especially because of Alex! 👍🏻 Thank you to Andy for showing me the specifics of the vehicle…Andy is on the ball, knows his stuff & is a really talented Mazda salesman. Thank you to Nick in finance for explaining everything to me in detail. You have an awesome personality & are great at what you do! Thank you to Will from Olney for having patience & being so helpful & kind with getting me set up with the app. The majority of my life, I have worked in customer service…I know what it takes to be good at it. I know the struggles of dealing with people daily especially difficult ones!Not everyone you meet in the business is kind, patient or good at it. When I see or feel great customer service, I have to acknowledge it. Scott Mazda & every employee I encountered deserves 5 stars for customer service 😁 FYI-The same Koch Mazda salesman that barely answered my questions regarding price & certification will NOT stop calling me still to this day. It’s obvious to me now, my gut feeling was correct…Koch is sketchy! Save yourself the hassle & go to Scott Mazda instead! More

Met with Ken at Scott Preowned cars an he helped us find the ideal car for our son. Easy to work with and had our paperwork waiting when we arrived. Car was exactly as described. One of the best purchasing the ideal car for our son. Easy to work with and had our paperwork waiting when we arrived. Car was exactly as described. One of the best purchasing experiences I've ever had. I will be back for future purchases. The team welcomed our Cane Courso pup to the sales floor as we completed the sale. Highly Recommend More

People are nice and friendly and the car runs very good and is very clean and is very clean More

I had a seamless new-purchase transaction with Scott Mazda. I came in knowing exactly what I wanted in both make/model and financing options, and Amber from sales and Nick from financing were both incre Mazda. I came in knowing exactly what I wanted in both make/model and financing options, and Amber from sales and Nick from financing were both incredible to work with! I was in urgent need of the new vehicle and they were able to do a dealer trade in less than 48 hours (maybe even 24) to make it happen. They worked to get me a better rate than I was able to source myself and I wasn’t bothered to take options I didn’t want. I was incredibly happy with the quick turnaround and follow-through by the entire team. Highly recommended! More

I have had a great experience every time that I have been to Scott Mazda. to Scott Mazda. More