Scott Honda of West Chester - Service Center

Fast, Convenient, Excellent Service Needed new battery on Honda Odyssey minivan- used the Express Service and couldn't be more satisfied, especially with the service advisor Christian Ap Needed new battery on Honda Odyssey minivan- used the Express Service and couldn't be more satisfied, especially with the service advisor Christian Aponte. My car was in and out, ready-to-go in 40 minutes without even having an appointment. I had left a coupon at home and when I got home I emailed Christian about it and he honored it with no hassle what so ever! Scott Honda will definitely be my first choice going forward. More

Purchase Your Batteries Elsewhere Purchased a 100 month battery and after 22 months it went bad. The replacement battery lasted 10 months. Had it replaced again at 13 months. Each time Purchased a 100 month battery and after 22 months it went bad. The replacement battery lasted 10 months. Had it replaced again at 13 months. Each time had to have the car battery jumped and had to cancel appointments that had been made for that day. On the last battery I was charged $92 for proration under warranty with no regards to the inconvenience that these three bad batteries have caused me. More

Service Department and loaner/rental Service couldn't give me a loaner although allowed me to book a rental. They also agreed to pay for the rental if the work was major. When I arrived Service couldn't give me a loaner although allowed me to book a rental. They also agreed to pay for the rental if the work was major. When I arrived they had to drive me 20 minutes to Hertz as Enterprise apparently had no cars that morning. My car cost almost $1000 so service indicated they would take care of the rental charge. They assured me everything was taken care of. Two weeks later a charge on my credit card from Hertz arrived (glad I was checking). Repeated calls to Scott Honda and Hertz still have not resulted in the charges being reversed. I am going to get rid of my Honda for a different make/model and hopefully a better service department/experience as well. More

Helpful and understanding Great service and they cleaned up my son’s car so well I didn’t recognize the car. They found the humor in the situation and I look forward to working Great service and they cleaned up my son’s car so well I didn’t recognize the car. They found the humor in the situation and I look forward to working with them in the future. More

The "Walker Welcome" Upon arriving for an early morning scheduled vehicle inspection I was welcomed by Joe Walker. I cannot say enough about his customer service....I e Upon arriving for an early morning scheduled vehicle inspection I was welcomed by Joe Walker. I cannot say enough about his customer service....I especially appreciated his professional disposition. He was informative, positive, thorough and thoughtful. If I could, I'd request my service transaction with him every time. Though, I'd expect to find the same quality service from all Scott Honda associates. Thank you Joe for the kind start you contributed to my day. BTW- your wait area cafe' is a unique and gracious option to have during a service wait. - Nice! More

MOST EXCELLENT DEALER IN THE AUTO INDUSTRY! I am 78 years old and have owned/leased many, many cars/suv’s Over my many years from ford to Lexus. In all those years I have never been more pleased I am 78 years old and have owned/leased many, many cars/suv’s Over my many years from ford to Lexus. In all those years I have never been more pleased than I am with Scott. Everyone from their Sales staff (I deal exclusively with Greg Cole for purchases/leases) to their amazing Service Dept. are spectacular. My last 3 purchases/leases have been with Scott and I couldn’t be happier. I switched from Lexus to Scott/Honda because they treated my oldest Grandson to a free-very costly replacement of the ac/heater on his first Scott/Honda which he purchased used and was just out of warranty. More

Great team in service department I brought my honda accord for service , the staff were friendly and nice , they explained every detail of the service and why it is very important som I brought my honda accord for service , the staff were friendly and nice , they explained every detail of the service and why it is very important some recommendations . I definitely bring my car for service at this dealership always . 5 star ratings for you guys ... More

Luggage rack installed Awesome, awesome people. Great customer service great work. I took the car in to install a luggage rack, not only did they install it in no time, they Awesome, awesome people. Great customer service great work. I took the car in to install a luggage rack, not only did they install it in no time, they also washed my car when they gave it back. My previous dealer not only did not was my car but gave it back a complete mess. More

100/100 Love Scott Honda of WestChester Pa. Just came back from my regular maintenance visit on my 2014 CRV. I sound like a broken record but I love Scott Hoinda and The staff. From Greg Cole wh Just came back from my regular maintenance visit on my 2014 CRV. I sound like a broken record but I love Scott Hoinda and The staff. From Greg Cole who I purchased the car from to the staff in Express Service. Mark Dennis and the gentleman who work with him are super wonderful, polite and knowledgeable.Never have i had to question the staff re: any work done on my car. Steve Robinson helped with my navigation system today. I had a few questions about deleting info. He knows his stuff. Keep him around. Rosalie gave me an appraisal onto the CRV also today. Greg Coles what I want😀 I honestly can say I could stay there all day without complaints. BNest part is I get to bring my German Shepherds along for socialization. The staff at Scott Honda are anim al lovers for sure. I know I haven’t mentioned all who have been helpful to me over the years and I’m sorry for that. Thanks for making this Teske so easy. See you all soon. Carolann vanSoestbergen More

Great service to go with great cars Fortunately, because I own a HONDA, I don't have to use the service department very much since they are awesome cars that last forever! However, my 5 Fortunately, because I own a HONDA, I don't have to use the service department very much since they are awesome cars that last forever! However, my 5yo Honda Pilot (her name is "Elsa") had a check engine light issue and I brought it to Scott for the first time for "repair" since I purchased it. My service advisor, Dan Mancari, was very good and kept me apprised throughout the day about my vehicle's diagnosis and remedy and had Elsa ready for pick up with repairs done much sooner than I had expected AND we were able to add on an unscheduled oil change! In addition, when I pulled into the drop-off bay, I was greeted by a smiling employee, Donald. When I asked Donald how he was today, he joyfully sang back to me in a beautiful voice "I'm aweeeeeeeesome!" and that made ME feel awesome!! Made my whole day! Love my Elsa and love Scott Honda Service Department!!! More