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Scott Honda of West Chester - Service Center
West Chester, PA
849 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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849 Reviews of Scott Honda of West Chester - Service Center
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September 25, 2023
Great customer service from the reps. Decent, but not perfect work. Disappointing conflict resolution. Let me start off with a positive. I came here on 8/23 to fix my AC that went out Decent, but not perfect work. Disappointing conflict resolution. Let me start off with a positive. I came here on 8/23 to fix my AC that went out. Every single person I met was polite and patient. Grade A customer service from 4 gentlemen (two of which were named Matt). I left pretty satisfied and happy my car AC was working again. That is where the positives end. After arriving home I notice panel gaps on the right side of my bumper. Not a big deal. I send them some pictures immediately. Then I call back and schedule to come back in to get it fixed. I get scheduled for a week and a half later on 9/2. After coming in and waiting a while they tell me that the bumper is misaligned because some work was done prior to them fixing the AC that kept them from aligning the bumper properly. Whether this is true or not, I have no idea. But it does beg the questions shouldn't my car be returned to me in the same state it was in before I handed it to you? The bumper wasn't misaligned before the AC work. More importantly, if you knew the bumper wasn't reattached properly, why not say something there and then? After some back and forth about it with a rep I decided to escalate the issue. I go home and compose an email to send to multiple managers at the service center. On 9/29 I get a phone call from another Manager, Anthony Tracey. Immediately, Anthony's tone is that he's annoyed. He says that he's received my email and that I should make an appointment with the body shop to get the bumper fixed. I immediately decline because the implication is I will have to pay for it. Anthony goes on to mention that the damage may have been done prior to my first visit. I know that they have documentation and pictures of a vehicle's status prior to working on it so I ask him to go back and check those documents, photos, and employee accounts (which he should have done before calling me) and then call me back. Anthony calls me back after some time and confirms that there wasn't a gap beforehand but that he feels there is a gap at the door (which is untrue and irrelevant either way). He finally concedes that they made the mistake of not addressing it in real time and offers to fix the bumper under the condition I pay for any parts needed. I let him know I am at work at the moment but will consider the offer. That was the last conversation we had. Weeks later and Anthony will not return my phone calls or respond to my email. The unprofessionalism is extremely disappointing but in hindsight, not surprising. Anywhere that solicits a 5 star review didn't deserve it in the first place. More
by htjstephens
Employees Worked With
Matthew Moravec, Anthony Tracey
September 13, 2023
I have been with Scott Honda since 2008. From their sales department to their service department, I have always been treated well. I trust them and there has never been an incident where I f From their sales department to their service department, I have always been treated well. I trust them and there has never been an incident where I felt they didn’t have my best interest in mind. More
by Grandma
August 30, 2023
Jon Barth is the best service technician at Scott Honda of West Chester! He is very knowledgeable and always honest and courteous. He takes the time to answer all questions and explains everything in easy of West Chester! He is very knowledgeable and always honest and courteous. He takes the time to answer all questions and explains everything in easy to understand terms. More
by Kaimi M.
Employees Worked With
Jon Barth, Glen Nicholson
July 22, 2023
Always great service at Scott Honda - been a customer for years. Quick courteous service once again. years. Quick courteous service once again. More
by gcmachine
June 17, 2023
Brought my 2018 Honda Accord LX in for Warrantly painting. Anthony handled all the arrangements. He returned my voicemail quickly and briefed me on the process. He arranged for a courtesy vehicle fo painting. Anthony handled all the arrangements. He returned my voicemail quickly and briefed me on the process. He arranged for a courtesy vehicle for me while the work was being performed over a period of time. When the vehicle was ready he called me. When I arrived he showed me everything that was done which turned out to be more than I expected which was a good thing. Throughout the entire process he was extremely courteous and friendly. He shook my hand and thanked me for bringing the car in. He is an excellent employee with great people skills. More
by GHfromCF
Employees Worked With
Anthony Tracey
May 12, 2023
Service was very quick. Although I was on the 'waiting list', my car was ready promptly with no waiting. Thanks guys!! Sandy Although I was on the 'waiting list', my car was ready promptly with no waiting. Thanks guys!! Sandy More
by ssdeldeo
Employees Worked With
May 10, 2023
Great service department. They are a little more expensive than the outside garages. But they don’t try to get you to do unnecessary repairs. They are a little more expensive than the outside garages. But they don’t try to get you to do unnecessary repairs. More
by Kineng
Employees Worked With
Taylor Thornton
May 02, 2023
I’ve been servicing my vehicle with Scott Honda since purchasing in 2020. Even through some unique issues and challenges I brought in, Jon has been great to work with. He provides straightforward advice purchasing in 2020. Even through some unique issues and challenges I brought in, Jon has been great to work with. He provides straightforward advice and a common sense approach to maintenance. Considering crazy schedules these days, Jon and the team have always been able and willing to quickly accommodate service visits. Appreciate the A+ work! More
by BGIRESI
