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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
873 Reviews
Call Service Center (610) 692-6000

873 Reviews of Scott Honda of West Chester - Service Center

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March 02, 2021

I feel right at home knowing my car will be taken care of kind of like being at the babysitters/ I trust the service technicians which is no small thing for a woman. Friendly, upbeat energetic need I say m More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Aponte
Report | Print
Mar 08, 2021 -

Scott Honda of West Chester responded

Hi Donna, thank you for sharing your important feedback! Trust is so important when it comes to finding the right team to care for your Honda investment, and we love to hear that you feel it at Scott. Friendly, thoughtful service is our promise and we appreciate you making the trip to visit us. It's our pleasure to welcome you!

March 02, 2021

I didn't have an up-to-date insurance card, and Joe Walker went out of his way to contact my insurance company and answer multiple questions to ensure that I did have current insurance. More

by vickilafashia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker
Report | Print
Mar 08, 2021 -

Scott Honda of West Chester responded

Not to worry, our team has got you! We love to hear how Joe committed to earning your satisfaction and making sure your vehicle maintenance was easy and convenient. Thanks for choosing Scott Honda!

February 27, 2021

Staff was behaving very rudely, advisor did not answer even my single question and he was looking very frustrated. Also they report wrong odometer in inspection emission report. Still this issue is not re More

by kirti3p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Bottke, Gregg Westman, Harlan Hanson
Report | Print
Mar 03, 2021 -

Scott Honda of West Chester responded

Hi Kirti, we're sorry to learn about this, as the experience you describe is not typical of our high standard. Thank you for sharing your feedback so our team could reach out. We understand you've been in contact with our service leadership, who are working with you to address and monitor your concerns. We appreciate you.

Dec 07, 2021 -

kirti3p responded

Still this issue is not resolve and went multiple time to Scott Honda and sent multiple email to fix car report but still I did not get any update from manager Jason

Dec 29, 2021 -

Scott Honda of West Chester responded

Hi Kirti, we've looked into this once again to confirm that the last reported mileage on your vehicle history report was from 12/31/2020, before the February 2021 visit where the mileage was recorded incorrectly. Unfortunately, we have no influence over the timeliness of this reporting but we can confirm that your odometer reading was corrected on all subsequent visits to our service center (in July 2021 and September 2021) and noted that the discrepancy was a data input error. When the vehicle history report collects this data, that information will be reflected. We apologize that we aren't able to do more to relieve your concerns.

February 25, 2021

Oz in service was great. Made recommendations but made sure I understood these tems were not needed for inspection; will need replacement in near future. Answered all questions throughly reviewed bill wit More

by vsalvitti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Haque, Oswaldo Almanza
Report | Print
Feb 25, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your kind words about what made your service visit great! We love to hear the ways Oz earned your 5-star satisfaction, making your Honda maintenance convenient and easy. Our team is committed to thoughtful service and that means giving you transparent information to help you plan for that what's coming up next. We appreciate you, and look forward to welcoming you back!

February 23, 2021

Quick efficient service. Explained everything that was required. Went above & beyond to help us keep everything affordable. Friendly service I would recommend. Will be back More

by D_mharkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cross
Report | Print
Feb 24, 2021 -

Scott Honda of West Chester responded

That's excellent news! Our team is committed to thoughtful service, and that means transparency and convenience each time you choose us. We value your time, and we appreciate you! Take care, until we see you again :)

February 23, 2021

Excellent service at Scott Honda! Harlan was great to work with! Service was finished in a timely, efficient manner and I was in and out! More

by Cmmcc22
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
Report | Print
Feb 24, 2021 -

Scott Honda of West Chester responded

We appreciate your feedback and love to hear that Harlan has earned your 5-star satisfaction! It's our pleasure to make routine maintenance an easy part of your day so you can get back to what matters. Thank you for choosing Scott Honda!

February 22, 2021

Wonderful people. We had another great experience at Scott Honda of West Chester. This was our 4th Pilot, and we could not be happier with our decision to come back to Scott! More

by Drew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hiep Luong, Nick Toto, Harlan Hanson
Report | Print
Feb 24, 2021 -

Scott Honda of West Chester responded

Hi Drew, we appreciate you sharing your story! From helping you upgrade your Pilot to keeping up with your routine maintenance, our sales and service teams are proud to be the ones you trust for all your Honda needs. It's always a pleasure - thank you for being our guests!

February 18, 2021

Excellent to work with, with all I had done, great timing and saved my some money too. I have been coming to Honda for a long time and they don't disappoint. More

by jkouras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Report | Print
Feb 22, 2021 -

Scott Honda of West Chester responded

Welcome back and thank you for sharing your awesome feedback! It's our pleasure to be the team you trust for routine maintenance and repairs as part of your Honda ownership experience. We are committed to thoughtful service to you and your Honda, so we're glad to hear some 5-star compliments for Jon. We appreciate you!

February 17, 2021

They are always so nice and accommodating and prices are reasonable for a dealership! They have a wonderful waiting area! Christian was so nice and helpful!! More

by Ksoraghan22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Aponte
Report | Print
Feb 22, 2021 -

Scott Honda of West Chester responded

Excellent feedback, thank you for sharing kind words for Christian and the team at Scott. It's our pleasure to make routine maintenance on your Honda convenient and comfortable!

February 17, 2021

I was so impressed with the service center at Scott Honda, From the moment I pulled into the service bay I was treated as though I was their number 1 customer. The service area is immaculate and Crys More

by Reneeholloman557
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal in the service dept., Cliff Ashamole
Report | Print
Feb 22, 2021 -

Scott Honda of West Chester responded

Hi Renee, thank you for choosing our team! It's our pleasure to welcome you and treat you and your Honda to thoughtful, expert service. When you're our guest, you are top priority and we're so happy you can feel the difference. Enjoy the miles 'til we welcome you back!

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