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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
849 Reviews

849 Reviews of Scott Honda of West Chester - Service Center

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January 21, 2021

Easy and efficient way to make service appointment. Joe Walker is my preferred technician. He is friendly, responsive, a good listener, gathers info needed re problem presented, gives estimate, calls promp More

by Sdowns524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for sharing this excellent feedback and your 5-star compliments for Joe Walker in Scott Honda service! We love to hear all the things that matter most when you visit, and the ways he has earned your trust to become your 'PCT'... Primary Care Technician. Thoughtful guest care - that's what we're all about :)

January 18, 2021

Fast and friendly service. Always very happy with Scott Honda. Britain’s was very helpful and even found a coupon I could use to discount the services. More

by Brianregan25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aponte
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Brian, thank you for choosing Scott as the team you trust for Honda maintenance! We are committed to earning your 5-star satisfaction at every visit and we appreciate hearing what matters most to you.

January 17, 2021

The service was great and very helpful and curtious! But, I'm still having problems with Android Auto Car Play! Car still won't recognize my Moto g5 plus.....an open architecture phone. Trying Best buy agai More

by kenneth.shauger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Cole, Jon Barth, Oswaldo Almanza
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Kenneth, thank you for sharing your feedback! Our team is here for you and we want you to get the most from every mile. Please continue reaching out if there is more we can do to help, because your satisfaction matters!

January 16, 2021

Scott Honda has adapted their dealership to the pandemic and safety measures very well. Their representatives have been helpful, polite and accurate. I have used this dealership for years and have always be More

by LynnBr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Lynn, thank you for sharing your feedback about what makes each experience great. We have made to make thoughtful changes to ensure everyone can comfortably continue their routine maintenance and repairs and we truly appreciate you compliments. Thanks for being our guest at Scott!

January 16, 2021

Brandon was extremely informative and helpful, keeping us apprised of the situation with necessary as well as recommended services through the day. Our experience with Scott is always a pleasant one. Thanks! More

by dickmack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Huber
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Dick, thank you for sharing your recent experience with us! Your feedback helps us know how important communication is to your satisfaction, and if you value it, we value it, too. Kudos to Brandon for making sure you felt comfortable and informed. We appreciate you!

January 15, 2021

Have been going to Scott Honda for years and have never been disappointed with the service received. And the service received this week was no exception. I’d especially like to thank Gregg Westman for hi More

by cso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Feb 01, 2021 -

Scott Honda of West Chester responded

Welcome back and thank you for sharing this awesome news! Kudos to Gregg :) Your feedback helps us know that our team is committed to the thoughtful and professional experience we promise to provide consistently, at every visit. We appreciate you!

January 14, 2021

I was pleased with the recommendations and helpfulness of service personnel. As well I appreciated how quickly the servicing was completed. The bill was explained in a clear, understandable manner. More

by Sandi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Aponte
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Sandi, thank you for sharing your experience with us. We're happy to be the team you trust for routine Honda maintenance. We promise a team who values your time, is friendly and always transparent. We appreciate you!

January 08, 2021

John Rooney was very knowledgeable and helpful. I appreciated the speedy service. John also helped with the discounts that lowered my total costs for the repairs. More

by JohnHeydt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda?
Jan 15, 2021 -

Scott Honda of West Chester responded

Hi John, thanks for sharing a 5-star review for your service advisor John R! Our team serves a mission to provide you with thoughtful and professional care when you trust us with routine maintenance on your vehicle, and we're thrilled that you chose us. Looking forward to welcoming you at your next visit :)

November 18, 2020

My family have purchased a Honda CRV in early 2014 at the Honda dealership and ever since it has been a pleasure. Our service advisor Gregg Westman has been phenomenal. We would do text messaging on what h More

by queeniekg4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Dec 02, 2020 -

Scott Honda of West Chester responded

This is awesome... thank you for sharing this incredible feedback for Gregg and our award-wining service department! We are proud of our team for earning your 5-star satisfaction through a steady commitment to our mission - thoughtful, professional service to meet your Honda needs and exceed all expectations. That's our promise! We appreciate you for choosing us each time, and trusting us with the care and safety of your family's Honda :)

October 07, 2020

Very quick and easy! Great hospitality from all of those involved. Received my car a few day’s after and it was exactly what I wanted More

by Katelynnuccio109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Hughes
Oct 20, 2020 -

Scott Honda of West Chester responded

Thank you for sharing your review, Katelyn! It was simply a pleasure to help with your vehicle needs. Your complete satisfaction is the highest compliment we can earn :)

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