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Scott Honda of West Chester - Service Center

West Chester, PA

4.8
823 Reviews

823 Reviews of Scott Honda of West Chester - Service Center

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January 22, 2021

Provided good, quick service. Oswaldo did not try to pressure into any service work. He provided genuine feedback and information regarding next steps for work that is needed. More

by aalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
Feb 01, 2021 -

Scott Honda of West Chester responded

Our team is committed to thoughtful customer care, and that means transparency to earn your trust. Thank you for sharing a 5-star compliment for Oswaldo as he made your recent experience a smooth sailing success. We appreciate you!

January 22, 2021

Service as always was great. Quick and John explained everything that I needed to know. Will keep coming back to Scott. Waiting area is comfortable More

by mjs.lps
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your review about what matters most when you visit - convenient, informative and comfortable. Now your feedback becomes our focus so we can earn your 5-star satisfaction every time you trust our team with your Honda maintenance. We look forward to welcoming you back!

January 21, 2021

Had a tire that had a puncture. Was told by big tire store close to my house it couldn't be fixed, and wanted to sell me 2 tires. This made me very suspicious. Went to Scott Honda, the repaired the tire More

by mlcdsp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cross, Nate Runk
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your story, we appreciate you! Scott Honda is a tire store, and we do use some pretty cool scanning technology to help you decide when it's the right time to purchase new tires. However, the thoughtful customer care we're committed to means trust and transparency, so our team won't recommend new tires unless your safety depends on it. That's most important when it comes to your service experience at Scott. Thanks again for being our guest.

January 21, 2021

Fast efficient A++. What else is there to say when your in and out in less than 30 min. I’m filling space for an A ++ service call. More

by rar66
Recommend Dealer
Yes
Employees Worked With
Christian Aponte
Feb 01, 2021 -

Scott Honda of West Chester responded

This is awesome news, thank you for sharing your 5-star, A++ rating for Christian at Scott Honda! We value your time and make routine Honda care easy. Thank you for being our guest!

January 21, 2021

Easy and efficient way to make service appointment. Joe Walker is my preferred technician. He is friendly, responsive, a good listener, gathers info needed re problem presented, gives estimate, calls promp More

by Sdowns524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for sharing this excellent feedback and your 5-star compliments for Joe Walker in Scott Honda service! We love to hear all the things that matter most when you visit, and the ways he has earned your trust to become your 'PCT'... Primary Care Technician. Thoughtful guest care - that's what we're all about :)

January 18, 2021

Fast and friendly service. Always very happy with Scott Honda. Britain’s was very helpful and even found a coupon I could use to discount the services. More

by Brianregan25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Aponte
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Brian, thank you for choosing Scott as the team you trust for Honda maintenance! We are committed to earning your 5-star satisfaction at every visit and we appreciate hearing what matters most to you.

January 17, 2021

The service was great and very helpful and curtious! But, I'm still having problems with Android Auto Car Play! Car still won't recognize my Moto g5 plus.....an open architecture phone. Trying Best buy agai More

by kenneth.shauger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oswaldo Almanza
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Kenneth, thank you for sharing your feedback! Our team is here for you and we want you to get the most from every mile. Please continue reaching out if there is more we can do to help, because your satisfaction matters!

January 16, 2021

Scott Honda has adapted their dealership to the pandemic and safety measures very well. Their representatives have been helpful, polite and accurate. I have used this dealership for years and have always be More

by LynnBr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Lynn, thank you for sharing your feedback about what makes each experience great. We have made to make thoughtful changes to ensure everyone can comfortably continue their routine maintenance and repairs and we truly appreciate you compliments. Thanks for being our guest at Scott!

January 16, 2021

Brandon was extremely informative and helpful, keeping us apprised of the situation with necessary as well as recommended services through the day. Our experience with Scott is always a pleasant one. Thanks! More

by dickmack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Huber
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Dick, thank you for sharing your recent experience with us! Your feedback helps us know how important communication is to your satisfaction, and if you value it, we value it, too. Kudos to Brandon for making sure you felt comfortable and informed. We appreciate you!

January 15, 2021

Have been going to Scott Honda for years and have never been disappointed with the service received. And the service received this week was no exception. I’d especially like to thank Gregg Westman for hi More

by cso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Feb 01, 2021 -

Scott Honda of West Chester responded

Welcome back and thank you for sharing this awesome news! Kudos to Gregg :) Your feedback helps us know that our team is committed to the thoughtful and professional experience we promise to provide consistently, at every visit. We appreciate you!

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