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Scott Honda of West Chester - Service Center

West Chester, PA

4.8
844 Reviews

844 Reviews of Scott Honda of West Chester - Service Center

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April 05, 2021

I’ve been taking my Odyssey to Scott Honda for servicing for many years. They are top notch in every aspect. Brandon was my service representative most recently and fantastic to work with. Very prompt, fri More

by SCoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Westman, Brandon Huber
May 03, 2021 -

Scott Honda of West Chester responded

It's always such a privilege to receive a recent review from a long-time customer. Thank you for taking time from your day to share with others your trust in us all these years. We believe thoughtful care means not only friendly, and helpful, but also consistency in customer care and quality in the value of our recommendations.

April 03, 2021

Top notch service department as well as the staff! Super convenient and fast. Was in and out in under an hour as requested. I recommend Scott Honda sales and service to everyone! More

by Billy S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Rousak
May 02, 2021 -

Scott Honda of West Chester responded

Thanks, Billy, for the 5 star compliments of our Service team. Fast, friendly, & reliable is our way of giving thoughtful attention to those who choose our service center. We appreciate your recommendation!

April 01, 2021

All of the service techs have always been great. Brandon was very helpful today. While the techs do point out recommended services etc, they also show an effort to keep costs to a minimum. More

by JenPyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Huber
Apr 30, 2021 -

Scott Honda of West Chester responded

Our Service team appreciates your trust, and that is done through our efforts to be consistent & reliable, especially when we make recommendations. They have to make sense for your safety, and maintain the value of your car. Thanks for your 5 stars. It's a big deal to us.

March 31, 2021

John took amazing care of us when our 2007 Odyssey unexpectedly broke down near West Chester on our way to visit a college in Lancaster county. He was extremely thorough and kept us informed about wha More

by BAKinney
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe at the front gate and Donald in the service garage, John Bottke
Apr 01, 2021 -

Scott Honda of West Chester responded

Wow Bethann, what a story! Our team is committed to thoughtful care, and we're thankful to be there for your family to lend a helping hand. We love that you got to know everyone who made your experience a success by name, and that you felt cared for from the moment you called, to the moment you drove away. We may sell and service Honda, but we like to think we're in the business of driving dreams and creating moments... and your experience is proof of our mission in action. We're so glad your family was able to get safely where you needed to go, and we appreciate you sharing your review!

March 30, 2021

Great friendly service! They made me feel valued and appreciated. Took the time To explain all that was done to vehicle. Again? Awesome! Ill be back More

by Joesoffice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Souther, Brandon Huber
Mar 30, 2021 -

Scott Honda of West Chester responded

How exciting to know that our team has earned us the opportunity to welcome you and your Honda back again. Friendly. professional service every visit is our promise. Wishing you many happy miles til we see you again!

March 29, 2021

Scott Honda I a state of the art facility. They have free coffee and a nice cafe area. Waiting area is nice and the whole facility is very well organized and clean. Really Cool Place. More

by Sandi1308
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
Mar 30, 2021 -

Scott Honda of West Chester responded

Hi Sandi, thank you for sharing your 5-star compliments! We're thrilled to learn that you enjoyed every moment that we have thoughtfully created to make your choice to visit with us a confident one. We appreciate the opportunity to take care of you and your Honda :)

March 29, 2021

Thank you so much. Great fast service, everyone very courteous, thanks again for all your help getting me going so quickly. It was a pleasure dealing with all of you. ⭐️⭐️⭐️⭐️⭐️ More

by Mark111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Scott Honda of West Chester responded

Hi Mark, we appreciate your 5-star feedback. Our team is committed to thoughtful customer care, and that means valuing your time when you are our guest at Scott Honda. Thank you for choosing us!

March 27, 2021

My car was well cared for today at Scott Honda. It just needed an oil change, but the associate who helped me at pick up was very informative and attentive to my car's condition. Overall, I was very happy More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Scott Honda of West Chester responded

Wow Susan, thank you for sharing your experience with us! Our team is committed to making sure your visit is comfortable and convenient. Shout out to Nick for thoughtful and professional care toward you and your Honda :)

March 27, 2021

I always feel good about the efficiency of when I drive in where everyone knows their job and take care of me very quickly. I do think they are on the high side for oil changes and brake pads. More

by Brent.Hillhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker
Mar 30, 2021 -

Scott Honda of West Chester responded

Hi Brent, thanks for sharing your feedback. We appreciate that you can feel the difference here at Scott from the moment you arrive. We're proud to provide expert care, full synthetic oil, and genuine Honda parts. We look forward to welcoming you and your Honda back again. Until then, enjoy every mile! :)

March 27, 2021

Just needed an annual inspection and oil change. I stayed during the service...The coffee was good and it only took about an hour. A number of customers but enough space to keep physical distance nee More

by Mike S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Huber
Mar 30, 2021 -

Scott Honda of West Chester responded

Hi Mike, thanks for sharing your feedback with us. We're glad to hear that this recent experience earned your total satisfaction! Our commitment to thoughtful customer care means you feel comfortable while you visit, and it's important that you can feel those efforts made by our team.

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