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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
849 Reviews

849 Reviews of Scott Honda of West Chester - Service Center

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April 10, 2021

Excellent service provided! I was in and out of the dealership in less than an hour. They also made sure everyone was properly spaced during the COVID pandemic - very well done! More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
May 05, 2021 -

Scott Honda of West Chester responded

Timely and considerate! We're so glad you shared with others that we're getting it right. Thanks for this review, Matt. We're committed to our mission, especially now, and giving you the best experience while you're at Scott Honda. Thoughtful customer care means that you feel comfortable at our business during Covid. We've even brought the large tent back so that those who prefer to wait outside now have a place in the shade.

April 09, 2021

Staff is very professional, gave good estimate in the wait time. The repair job is excellent. Wait area is clean and comfortable. There’s also wait area outside. More

by Baowei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
May 05, 2021 -

Scott Honda of West Chester responded

So pleased you felt comfortable while you were at Scott Honda for service. We've tried to maintain our best level of convenience & amenities, while responsibly following local recommendations for wellness. And even going further, by understanding that each person has a level of comfort during Covid, which is exactly why we offer the large tent area outside for those who choose it.

April 09, 2021

I will request John Rooney in service everytime I come in for service. Chatted with Greg Cole in sales. I would use him for purchase. More

by lcrayon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Cole
May 05, 2021 -

Scott Honda of West Chester responded

We're glad to learn that John and Greg have become "your guys" at Scott Honda. We think they're pretty fantastic too. They demonstrate thoughtful customer care, and that earns our team a lot of compliments. And your 5 stars too. Thank you!

April 07, 2021

Great service Dept. Very honest and reliable. In the past, I've generally gone to mechanics that weren't affiliated w/a dealership. My experiences at Scott Honda have caused to change my patterns. Very More

by barbon07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Scott Honda of West Chester responded

Wonderful— We're glad you felt the difference at our dealership! Thoughtful attention is friendly, convenient and reliable, and that's our mission to make every guest feel pleased with our Service Center so they return to us, and we can earn their trust. We want to be "your mechanic" for years to come.

April 06, 2021

Excellent and prompt service. The staff is friendly and courteous. Always upright on their wires and recommendations. A free car wash is a nice perk More

by Roni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe from Service Dept
May 02, 2021 -

Scott Honda of West Chester responded

Timely, friendly, and reliable— that is the focus of our Service Center. We're so glad to have earned your 5 stars and this reviews. It means we're getting it right, our whole team, in our efforts to give thoughtful attention to our guests. It's super that you enjoyed the car wash. We'll keep it up. We appreciate the feedback.

April 05, 2021

I’ve been taking my Odyssey to Scott Honda for servicing for many years. They are top notch in every aspect. Brandon was my service representative most recently and fantastic to work with. Very prompt, fri More

by SCoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Westman, Brandon Huber
May 03, 2021 -

Scott Honda of West Chester responded

It's always such a privilege to receive a recent review from a long-time customer. Thank you for taking time from your day to share with others your trust in us all these years. We believe thoughtful care means not only friendly, and helpful, but also consistency in customer care and quality in the value of our recommendations.

April 03, 2021

Top notch service department as well as the staff! Super convenient and fast. Was in and out in under an hour as requested. I recommend Scott Honda sales and service to everyone! More

by Billy S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Rousak, Jon Barth
May 02, 2021 -

Scott Honda of West Chester responded

Thanks, Billy, for the 5 star compliments of our Service team. Fast, friendly, & reliable is our way of giving thoughtful attention to those who choose our service center. We appreciate your recommendation!

April 01, 2021

All of the service techs have always been great. Brandon was very helpful today. While the techs do point out recommended services etc, they also show an effort to keep costs to a minimum. More

by JenPyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Huber
Apr 30, 2021 -

Scott Honda of West Chester responded

Our Service team appreciates your trust, and that is done through our efforts to be consistent & reliable, especially when we make recommendations. They have to make sense for your safety, and maintain the value of your car. Thanks for your 5 stars. It's a big deal to us.

March 31, 2021

John took amazing care of us when our 2007 Odyssey unexpectedly broke down near West Chester on our way to visit a college in Lancaster county. He was extremely thorough and kept us informed about wha More

by BAKinney
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe at the front gate and Donald in the service garage, John Bottke
Apr 01, 2021 -

Scott Honda of West Chester responded

Wow Bethann, what a story! Our team is committed to thoughtful care, and we're thankful to be there for your family to lend a helping hand. We love that you got to know everyone who made your experience a success by name, and that you felt cared for from the moment you called, to the moment you drove away. We may sell and service Honda, but we like to think we're in the business of driving dreams and creating moments... and your experience is proof of our mission in action. We're so glad your family was able to get safely where you needed to go, and we appreciate you sharing your review!

March 30, 2021

Great friendly service! They made me feel valued and appreciated. Took the time To explain all that was done to vehicle. Again? Awesome! Ill be back More

by Joesoffice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Souther, Brandon Huber
Mar 30, 2021 -

Scott Honda of West Chester responded

How exciting to know that our team has earned us the opportunity to welcome you and your Honda back again. Friendly. professional service every visit is our promise. Wishing you many happy miles til we see you again!

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