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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
873 Reviews

873 Reviews of Scott Honda of West Chester - Service Center

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September 01, 2021

I have been buying cars from Scott Honda for over 20 years. I always get great service. They techs know what they are doing and the service advisers explain everything that your car needs. More

by Lynnr201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Scott Honda of West Chester responded

Twenty years of loyalty… WOW Lynn, you’re a star! We appreciate all of those years of dedication and your lovely comments about our team. We always strive to give our guests the best service and we’re so glad we’ve yet to disappoint you!

August 31, 2021

Always treated fairly and professionally. Our Service Advisor, Jon Barth, has been particularly helpful. We encountered a minor problem and Jon resolved it quickly and efficiently. More

by 513keithhayes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Sep 08, 2021 -

Scott Honda of West Chester responded

Hi Keith, we’re always happy to help with even the smallest problem you may have! Thank you for sharing your story and the five stars; Jon will be ecstatic to know he made your lives easier!

August 31, 2021

The service guy Shaun kept me informed as to the progress and diagnosis of the repair being done to my vehicle and what the next step would be to complete the repair. Kelly followed up with scheduling a new More

by RKORAN1954
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly (last name unknown) 5+ stars. , Shaun Thomer
Sep 05, 2021 -

RKORAN1954 responded

I was very satisfied with the service at Scott Honda and posted a review on dealerrater.com

Sep 08, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your experience and letting our team know how we're doing; we're so happy we were able to help you! Sometimes the road to repairs can be bumpy but thankfully our well-oiled team was able to offer their best service! Thank you again for the 5-star review!

August 30, 2021

Always use Scott Honda and have always had a great experience. Today was my 43,000 mile check up. Had an oil change and wiper insert replaced. The wait was long but I understand as I only have one More

by joannefrybarger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunoff
Sep 08, 2021 -

Scott Honda of West Chester responded

We hope to always make your experience at Scott Honda as wonderful as this previous visit, Joanne! We have had a higher volume of service requests this summer so we apologize for the long wait while your car was serviced. That being said, we’re so thankful for positive spirits such as yourself who can appreciate the little things like cleanliness and friendliness! Our team strives to make your stay at the dealership simple, quick, and fun! We look forward to seeing you again :)

August 30, 2021

Service department was so helpful, gone through all issues thoroughly and helped in the process while fixing my car. Their service was pretty good and pricing is reasonable. More

by Kiran.A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth, Jon Barth
Sep 08, 2021 -

Scott Honda of West Chester responded

We’re so happy your car’s maintenance was easy and painless, Kiran! All of our service advisors work diligently to ensure your vehicle is in the best shape. We would never want you to feel unsure about the process or cost of repairs, so we’re glad Jon did a wonderful job of explaining the task thoroughly!

August 30, 2021

John Rooney, top notch technician.Pleasant, John Rooney, top notch technician. Pleasant, Professional, knowledgeable, Scott Honda is A-1, and awesome. More

by bta488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
Sep 08, 2021 -

Scott Honda of West Chester responded

We appreciate your fantastic praise, especially for John! He will continue to work hard and execute all demands flawlessly. Thank you again for sharing your feedback and reminding us to stay on top of our game!

August 27, 2021

Excellent honest service department and a friendly, knowledgeable parts department. Service advisor (Oswaldo) provided all the relevant information about the car’s condition objectively without any att More

by Mcgardg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
Sep 08, 2021 -

Scott Honda of West Chester responded

We are so grateful to have received your review! Your comments have shown us what truly matters in our service department: honesty and understanding. Oswaldo and the rest of our team truly believe in honest work which includes prioritizing our guests and keeping them properly informed on the conditions of their vehicles. We hope to help in any way that we can and we’re glad to have provided this service for you!

August 26, 2021

Scott never fails. Excellence has always been the standard for 40 years and still is. I really appreciate my clean car — inside and out‼️ That was a real bonus!! More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
Sep 08, 2021 -

Scott Honda of West Chester responded

Appreciate your clean car, Pat, while we appreciate you and your 5-star compliments! We’re so glad we were able to perform quality service for your vehicle. We hope to never disappoint and we’re so thankful to have loyal and kind clients such as yourself who recognize our hard work and genuine passion for helping!

August 26, 2021

Scott Honda express service was there when I needed them for a quick repair and even did oil change. Saved me a trip! More

by Maureen.harkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Scott Honda of West Chester responded

Whether you’re a new or existing guest at Scott Honda, we will always be happy to help in any way that we can! William and Nick strive to make your experience with us easy and hassle-free. We’re so glad we could help!

August 26, 2021

Very prompt, professional and friendly. Great job all around. Another positive experience at this dealer. More

by Raystack26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
Sep 08, 2021 -

Scott Honda of West Chester responded

Thank you for coming back to see us, Ray! We always look forward to helping our guests, new or returning. We’re thankful for your kind reflection on your visit with the service department and we look forward to sharing more positive experiences with you!

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