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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
849 Reviews

849 Reviews of Scott Honda of West Chester - Service Center

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September 30, 2021

Excellent service. Significant customer friendly environment and communication with plan for car service and needs. Will transition all service to this dealer. More

by jennhara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Scott Honda of West Chester responded

Jenn, thank you so much for your kind review! We’re so excited to be your trusted dealership! Our team dedicates all of their energy into building trust with our guests and creating this friendly environment for all to enjoy! We’re so glad we’ve earned your trust and we’ll be thrilled to welcome you back :)

September 29, 2021

Service Department personnel were exceptionally clear in describing the work which needed done on the car. Very professional! More

by Honda Stuff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Aponte
Sep 30, 2021 -

Scott Honda of West Chester responded

Hi! Thank you so much for sharing your thoughts on your experience at Scott! We’re so happy to have helped you with our professional and thoughtful service :) Honesty is always the best policy and our team is committed to sharing sincere and reliable feedback regarding your vehicle’s maintenance and repairs. We appreciate your 5-star recommendation!

September 28, 2021

John’s always so kind and helpful! Thanks to John and the service team for making everything clear and simple. Your care and consistency are much appreciated. More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Scott Honda of West Chester responded

Hi Steph! Thank you for sharing your lovely compliments about our team; it sure put some bright smiles on our faces :) We will always dedicate our time and energy into providing care and comfort to each and every guest. We’re not just in the car business; we’re in the people business! We appreciate you and we’ll be happy to help again in the future!

September 28, 2021

Sales is good Service is not so good I got my truck Sales is good Service is not so good I got my truck inspected and it went OK A few days later I tried to get my Honda Acord inspected and was to More

by Jbarcio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bottke
Sep 29, 2021 -

Scott Honda of West Chester responded

Hi there, we’re truly sorry to hear that our team couldn’t meet your expectations. We deeply regret not being able to provide the high level of service and accommodations that we previously have under normal circumstances. Over the past few months we have seen higher volumes of service requests and we’re committed to seeing that each of those guests receive the same reliable and trustworthy service. We appreciate your recognition of our team, and we are grateful for your feedback. We hope to earn your confidence in the future.

September 28, 2021

As has been my experience for over 10 years Scott Honda is premier service. Top knotch. I will never take my car anywhere else. More

by brinehart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Thomer
Sep 29, 2021 -

Scott Honda of West Chester responded

We are so appreciative of your dedicated loyalty to the Scott team! We are thrilled to have earned your trust with our fast, friendly, and reliable service and we will be honored to help you for many more years to come. Thank you so much for sharing your 5-star review and recommendation; you’re amazing :)

September 25, 2021

I was super happy with the service received today from Vince Houpt. He gave me superior service after I called over 10 other locations and hearing I could not be serviced today. Vince took extra care of m More

by Caprice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Nunez, Vince Houpt
Sep 27, 2021 -

Scott Honda of West Chester responded

We’re thrilled to hear that you enjoyed your stay with us! Our team strives to provide the best service for our guests. We will always be happy to help you with your routine maintenance and your next car-shopping adventure :) Thank you for sharing your wonderful thoughts on our team! We look forward to seeing you again!!

September 24, 2021

As always, from the gentleman who greets you outside, to your Honda Service Advisor(mine, Jon Barth), to the woman working the food/beverage area…everyone is friendly, professional, knowledgeable and someti More

by poqaboo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The greeter outside, 5 stars, Jon Barth, Oswaldo Almanza
Sep 24, 2021 -

Scott Honda of West Chester responded

We’re so glad you enjoyed your stay with us! Everyone on our team is super passionate about providing the absolute best services for our guests… we truly want you to feel comfortable and content during your visits :) Thank you so much for your lovely recognition of our team! We appreciate you!!

September 23, 2021

Purchased 3 vehicles in last 11 years, always professional and courteous. I appreciate the level of knowledge Scott Honda associates have. Today, Vince in service assisted me and handled every More

by Rcrisanti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Hughes, Cliff Ashamole, Vince Houpt
Sep 24, 2021 -

Scott Honda of West Chester responded

We’re honored to have earned your loyalty! We’re always happy to help valued guests such as yourself. Our team will continue to exceed your expectations and create even better experiences for you in the future. Thank you for sharing your amazing 5-star review!

September 23, 2021

Easy to schedule & a lot of communication before work is performed. Fast pick-up & payment More

by jefenterprises
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman, Justin Dunoff
Sep 24, 2021 -

Scott Honda of West Chester responded

Our team will always provide such fast, friendly, and reliable service! We’re committed to making sure our guests feel confident in their decision to choose Scott Honda for maintenance and repairs. Thank you for sharing your feedback, we truly appreciate it :)

September 22, 2021

Worst service ever. Was treated with nothing but disrespect by a condescending service advisor named Shaun. By the way…. When you go there…. He is doing YOU a favor. Seriously?? I have a Honda d More

by KELLYCRANE0920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Thomer
Dec 21, 2021 -

Scott Honda of West Chester responded

Hi Kelly, thanks for sharing your honest feedback. It's difficult to hear, because it's not the type of experience we'd hope for any guest to have, and it's certainly not representative of our best. Your trust and loyalty are critical, and when those are lost, we're not guaranteed an opportunity to earn them back. We can tell you, however, that you'll see some new faces if you visit us again. The Scott team lives by our core values as non-negotiable, and we're committed to improvements that put the right team in place to accomplish our mission of providing thoughtful, professional service for you and your vehicle.

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