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Scott Honda of West Chester - Service Center
West Chester, PA
873 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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873 Reviews of Scott Honda of West Chester - Service Center
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February 02, 2022
5 star experience - NOT! dropped wife's 2017 Pilot off for service, wrote on form "multiple warning lights on dash lit up" (an issue that they have tried to fix multiple times already). Even stressed it t for service, wrote on form "multiple warning lights on dash lit up" (an issue that they have tried to fix multiple times already). Even stressed it to the service guy when he called me in the morning to go over what needed to be done. Called me at 10:30am to say car was done and ready to go. that evening went to pick it up , my wife gets in it - all the warning lights are lit up. She goes and tells the guy this and he says well that requires a diagnostic, you didn't ask for that. Stupid us, we assumed that telling them all the warning lights were on and needed to be addressed meant they would do whatever they had to do to fix it - again. So we had to leave the car there after driving the 25 minutes to get to the dealership, for a problem that has been ongoing since we bought the car. And you can guarantee always getting a horrible attitude from the employees there. They love to talk down to you. Its been that way every time we've had the car there for service. More
by eaglesphan11
Employees Worked With
Justin Dunoff
February 02, 2022
Always great to work with. They take their time explaining what needs to be done, and offering options. explaining what needs to be done, and offering options. More
by Billtilson
Employees Worked With
February 01, 2022
Vaughn did a great job! Professional and polite. Highly recommend Express Service at Scott Honda. Dave C recommend Express Service at Scott Honda. Dave C More
by dcherry
Employees Worked With
February 01, 2022
This dealership is courteous and friendly. I got right in and right out of the service department. and right out of the service department. More
by 5150steve
Employees Worked With
February 01, 2022
Service was efficient and the service writer explained all the reasons for the necessary work. All was done to my satisfaction and done in a timely fashion. I’m completely satisfied. A+ rating. I tecommen all the reasons for the necessary work. All was done to my satisfaction and done in a timely fashion. I’m completely satisfied. A+ rating. I tecommend Scott Honda! More
by suzanneu2
Employees Worked With
Gregg Westman, John Rooney
January 31, 2022
Justin was my service manager, he was great 👍. Friendly and even with a mask on you can tell he was smiling. My car passed inspection but the service technician noticed issues with my brake pads and rotor and even with a mask on you can tell he was smiling. My car passed inspection but the service technician noticed issues with my brake pads and rotors. Justin explained the situation but also let me know what would happen if it was not taken care of for much longer. I knew I was lucky as it was since my CRV is a 2015 and these were the original brakes. My decision was to do the work. Yes, it’s expensive but I appreciated Justin taking the time to explain the pros and cons. I purchased my Honda here and have never been disappointed with the staff in sales or the service department. Thank you Scott Honda for a great car, thank you Justin and your team for keeping me safe. 😊 Joanne Frybarger More
by joannefrybarger
Employees Worked With
Justin Dunoff
January 29, 2022
Service at Scott is easy. Easy to set up and change appointments, great flexible hours and the facilities are very good. Service team is friendly and helpful appointments, great flexible hours and the facilities are very good. Service team is friendly and helpful More
by rb_crv
Employees Worked With
