Scott Honda of West Chester - Service Center

Scott Honda of West Chester responded

We appreciate your 5-star feedback, Steve! It's our pleasure to provide such "fast and efficient" service. We're glad our helpful team got you back on the road quickly, and in your beautifully clean Honda :)

Scott Honda of West Chester responded

We look forward to welcoming you back, Bella! We're glad we could earn your trust and satisfaction during your recent Service Center visit :) From beginning to end, we're committed to making your experience amazing!

Scott Honda of West Chester responded

Thanks for sharing your 5-star review! Your comfort matters. So we work hard to make sure your visit is convenient for you. We're happy to hear our quick, reliable service and clean, comfy lounges earned your total satisfaction :) We appreciate you!

Scott Honda of West Chester responded

We appreciate your 5-star feedback! Our '"efficient, polite" team works hard to make sure you enjoy your visit at Scott Honda. So your compliments are an awesome reward for efforts. We're glad we could help!

Scott Honda of West Chester responded

Thanks for the 5-star compliments! And for choosing Scott Honda for your vehicle needs. It was our pleasure to provide our usual quick, reliable service :) We appreciate you!

Scott Honda of West Chester responded

Hi Rosemarie, thanks so much for sharing your 5-star feedback! It's an honor to be your trusted dealer :) We're happy to learn our "excellent, friendly" service has earned your trust over the years!

Scott Honda of West Chester responded

Hi Steven, thanks for sharing your feedback. We’re sorry to learn you’re disappointed. We took some time to look into your visit and see that there seems to be some confusion. We have adjusted our pricing to reflect market research. Transportation costs and manufacturer prices have increased drastically. So we’re not quite sure what went wrong– but we’re eager to learn from this misunderstanding. We’d be happy to have you in again to show you a true Scott Honda experience.

steven.midgett responded

There's no confusion here. Your parts department charged me almost twice the customary retail price for a Honda part. When I discussed this with the parts manager he stated he was fine with the extortion pricing, Once of your service supervisors stated the seatbelt replacement might correct the SRS light issue, however the technician never bothered to reset the SRS light. There is no confusion here. You gouged me on parts pricing and failed to do what you said you would. Why would I ever return to Scott Honda?

Scott Honda of West Chester responded

Hi Mary, thanks for sharing your feedback. We appreciate your loyalty to Scott Honda over the years. So it’s a shame to learn we weren’t able to earn your total satisfaction during your recent visit. As you know, we have been affected by many industry-wide changes. We’re not quite sure what exactly left you unsatisfied but if you’re willing to share more feedback, we’d love to learn how we could make improvements for you. As our valued guest, we hope we can rely on your patience as our team works harder than ever to stay on track.

Scott Honda of West Chester responded

Thanks for sharing your 5 stars! We're grateful for your loyalty to our team. And we're glad we've continued to earn your total satisfaction! We appreciate you.

Scott Honda of West Chester responded

At Scott Honda, we value your time. Getting you back on the road quickly and safely is our priority! We're glad to learn Nick and the team made that possible for you and earned your total satisfaction. We appreciate you and your 5-star feedback :)