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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
849 Reviews

849 Reviews of Scott Honda of West Chester - Service Center

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March 21, 2022

Fabulous service techs and advisors. Came here because my local Honda dealer couldn’t give me an appointment for over a month. Between the ease of scheduling the appointment, the pleasan More

by Khuegel32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Runk
Mar 22, 2022 -

Scott Honda of West Chester responded

Thanks for choosing Scott Honda! We're glad we could welcome you in and provide our usual, "fabulous" service :) We'll be happy to help you again in the future, too! We appreciate you and your feedback.

March 21, 2022

My Experience during my visit for service was great. Very organized and prompt service. Service manager was friendly and helpful.Starting with the reminders before the actual visit to the final delivery More

by Kkrish03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Smith
Mar 22, 2022 -

Scott Honda of West Chester responded

Your 5-star compliments are a huge reward for our hard work! Thanks for sharing. We're happy to hear your experience was so great! It's our pleasure to make your service visit convenient. From start to finish, we strive to provide that 'impeccable' service.

March 17, 2022

Had some mouse damage to airbag wires. Shocked when we got a quote for $2,700 to fix the issue this was right before Christmas so we declined until we had the money. Then someone told me t More

by Mcwc2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 30, 2022 -

Scott Honda of West Chester responded

Thank you for sharing your story. Your 20+ years of support mean so much to our team. And as our valued guest, it's upsetting to learn we've disappointed you. Without more information, we can't look into the details of your service request and learn why we made those recommendations. We can only assume we had recommended an entirely new Honda airbag system with your safety in mind. And that the other repair shop's quote may have been for used or refurbished parts. If you're willing to share more information, such as your name, we'd be happy learn more.

March 17, 2022

Great service appointment. Matthew kept me informed & took care of getting my car completed quickly. More

by Mbrown
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
Mar 18, 2022 -

Scott Honda of West Chester responded

Thanks for sharing some 5-star compliments for our team! Your service should be quick and convenient, And we're always happy to provide :) We appreciate you!

March 17, 2022

Well pleased with service and would recommend Scott Honda. Waiting area clean and comfortable -- coffee appreciated! More

by wisemema
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Mar 18, 2022 -

Scott Honda of West Chester responded

We appreciate your 5-star recommendation! Thanks for sharing. We're so happy to hear you enjoyed our comfortable lounges– and coffee, of course! Your comfort is always our priority.

March 17, 2022

The staff is very friendly and helpful. The process for bringing my car in for service was organized and efficient. More

by npd59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Mar 18, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star feedback! Our friendly team is committed to making your service experience quick and easy. We're glad to learn we've earned your satisfaction! We appreciate you :)

March 15, 2022

Very friendly greeting followed by an efficient process to get my oil changed and tires rotated. More

by Ditrolio1bobby d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shiva Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Scott Honda of West Chester responded

Service with a smile is the Scott guarantee :) It's awesome to know our friendly team earned your total satisfaction by providing quick, efficient service! We appreciate you and your feedback, Bobby. Thanks for sharing!

March 12, 2022

Fast and good service, all staff were very nice and helpful. Car was washed and ready to go at the time they said it would be. More

by Glennkenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Dunoff
Mar 14, 2022 -

Scott Honda of West Chester responded

Hi Glenn, thanks for sharing your feedback! We're happy to hear our fast and efficient service earned your satisfaction. We appreciate the kind compliments for our team :)

March 12, 2022

Scott Honda provides dependable, helpful service consistently! Service staff explain issues and the work done patiently and well! More

by Liza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Mar 14, 2022 -

Scott Honda of West Chester responded

We're happy to be the team you can count on, Liza! Knowing we've earned your trust is a huge reward. Thanks for sharing your great feedback!

March 11, 2022

Service department is efficient and completed my car service in the time frame they said. Service representative was friendly and explained everything that was completed More

by debbielcohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Mar 14, 2022 -

Scott Honda of West Chester responded

Thanks for the 5-star compliments, Debbie! We're glad our friendly team could make your vehicle maintenance easy and convenient. That's what we do best :)

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