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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
850 Reviews

850 Reviews of Scott Honda of West Chester - Service Center

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August 18, 2022

Misleading! I called ahead about a seatbelt malfunction. Advisor said to come to Express Lane for a while-you-wait repair (perhaps covered by warranty). When More

by RED
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Dept.
Aug 24, 2022 -

Scott Honda of West Chester responded

We certainly understand your perspective that you had a tighter schedule. We do hope you appreciate we had your time in mind too, yet your safety is our number #1 priority. All seatbelt parts must be inspected before the repair is completed according to OEM recommendation— protocol with a critical component of your vehicle’s safety system. Your repair cost would certainly be offered, and transparent, following inspection of all seatbelt parts. If it was an easy, safe fix that met OEM standards, we'd have it done same day for sure! We don't compromise safety, even if our guest is discontent with the time and manner it takes to repair a malfunctioning seatbelt.

August 16, 2022

Great service center. My advisor Jon Barth was friendly and helpful in getting me the best deal for my service. Finished right when they said they would. More

by gjustinmatz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Aug 24, 2022 -

Scott Honda of West Chester responded

Thanks for being our guest, and sharing your 5-star compliments for our team! We're grateful for the opportunity to earn your total satisfaction :)

August 16, 2022

Have used Scott Honda for service on my crosstour. Good quick service, friendly staff and they stand behind their work. More

by Terry Goldstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Aug 24, 2022 -

Scott Honda of West Chester responded

Thanks for being our guest, Terry! We're thrilled to be the team you trust to keep your Crosstour running smoothly. We appreciate you, and your 5-star compliments for our team.

August 15, 2022

I've been a loyal customer with Scott Honda of West Chester ever since I bought my car in 2015. I enjoy the excellent service anytime I need an inspection or routine maintenance done to my car. The s More

by csphillips9797
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Scott Honda of West Chester responded

We can't thank you enough for your continued trust! We're so grateful. It's always our pleasure to welcome you in as our valued guest :) Happy driving!

August 15, 2022

Great service and very transparent. Always friendly and helpful. Top notch service and people every time! More

by Pohar.kim42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Aug 17, 2022 -

Scott Honda of West Chester responded

Hi Kim, thanks for choosing Scott Honda for all your vehicle needs! We're proud to be the team you trust. And we're grateful for your thoughtful feedback! Thanks for sharing.

August 15, 2022

Friendly greeter, friendly tech. Quick check-in. Vaughn was helpful. Explained problem and had work completed. Efficent check out. Explained the review of car. Easy check out. E More

by Clirealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star compliments! We appreciate every opportunity to earn them. And it's awesome to learn Vaughn and our friendly team made your Honda's maintenance easy and convenient. That's always our goal.

August 13, 2022

Excellent, prompt and friendly service; offered to look at other problem areas while I was there. More

by Dfn830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Scott Honda of West Chester responded

Thanks for choosing Scott Honda! We're glad to be the friendly team you trust to take great care of your vehicle. We appreciate you, and your 5-star review.

August 13, 2022

They where up front about the cost and right on for the time it would take. More

by Mquinn398
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Smith
Aug 17, 2022 -

Scott Honda of West Chester responded

Quick, reliable service you can trust— that's our promise. And we're glad our team delivered for you! Thanks for being our guest.

August 12, 2022

Very informative concerning Maintenance work that my car will be needing, and they did answer my questions. More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
Aug 15, 2022 -

Scott Honda of West Chester responded

Thanks for being our guest, Frank! We're happy to be the team you trust to help keep your Honda running smoothly. Happy driving!

August 12, 2022

Geoff Rousak was great and efficient. My car went in to get painted and it looked amazing. I was very impressed. More

by Vegak419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Rousak
Aug 15, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star compliments, and for choosing Scott Honda. We're grateful. And it's so exciting to hear you're enjoying a new paint job! We appreciate the opportunity to earn your total satisfaction :)

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