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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
862 Reviews

862 Reviews of Scott Honda of West Chester - Service Center

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February 28, 2023

I had a tricky problem but Matt solved it effortlessly! I bought my car here and always come here for service, even though it's a bit far away now, because they are so knowledgeable, kind, and efficient. More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
Mar 01, 2023 -

Scott Honda of West Chester responded

Thanks for choosing Scott Honda! We appreciate each opportunity to welcome you back as our guest. And it's exciting to learn our team's earned your trust and total satisfaction through thoughtful, reliable service :)

February 23, 2023

Genaro Cordero is the latest rep in the Express Service lane to show me what solid customer service for my Honda Fit looks like. I appreciated that he patiently addressed my questions and concerns this mor More

by jmadagan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harlan Hanson, Genaro Cordero
Feb 24, 2023 -

Scott Honda of West Chester responded

No doubt, Genaro is a great asset to our team! We're super proud of his commitment to thoughtful service. And we're happy to hear he delivered 5-star service for your and your Honda, earning your total satisfaction. Thanks for sharing your feedback!

February 21, 2023

Omar is a star! !! He continues to help and advise me long after the purchase of the vehicle. More

by kennymac712
Recommend Dealer
Yes
Employees Worked With
Omar Haque, Crystal Sutherland
Feb 24, 2023 -

Scott Honda of West Chester responded

5-star care and attention is our promise, for sure. Before, during, and after your big purchase decision— our team is happy to help. Thanks for sharing your feedback, Kenny. We appreciate you!

February 09, 2023

Krystal greeted me with a smile as soon as I pulled into the service lane. She quickly recorded the mileage, and explained what would be completed during the appointment. Once completed, she reviewed what w More

by jet37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Torres
Feb 13, 2023 -

Scott Honda of West Chester responded

Thanks for choosing Scott Honda! It's awesome to hear the details that made your service visit a 5-star success. No doubt, we'll be celebrating Krystal's commitment to thoughtful service with a smile :)

February 06, 2023

Terrific experience this afternoon with Genaro Cordero and his colleague (young lady) in the Express Service Lane. I wasn’t sure what I really needed because it had been some time since my last visit. The More

by Smhbcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genaro Cordero
Feb 09, 2023 -

Scott Honda of West Chester responded

Thank you for choosing Scott Honda! Our team appreciates every opportunity to earn your total satisfaction through friendly service with a smile :) We're glad you enjoyed a 5-star experience; we look forward to welcoming you back for many more!

February 03, 2023

Convenient, courteous, professional and thorough. Set expectations of the service visit and completed what communicated More

by Ssheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genaro Cordero
Feb 06, 2023 -

Scott Honda of West Chester responded

We appreciate learning the details that made your service visit a smooth-sailing success. Thanks for sharing!

February 01, 2023

I had Vaughn Reese today and he was excellent, He explained all to me and what I had to do in the future. More

by jkouras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Scott Honda of West Chester responded

We're glad to learn your service visit was a smooth-sailing success! Thanks for sharing all 5 stars with our team :)

January 31, 2023

Great place to buy a vehicle and service your vehicle. Krystal Torres was excellent from start to finish. She was very knowledgeable, caring and understanding. She explained everything in detail. I would More

by Keenan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Torres
Feb 03, 2023 -

Scott Honda of West Chester responded

Thoughtful customer care is our promise! It's awesome to learn the ways Krystal took great care of you and your vehicle during your recent visit, Keenan. Thanks for sharing.

January 23, 2023

I bought a new Honda CRV and took it to service center for my first scheduled maintenance.. everyone was friendly and professional anf the entire process wasnefficient. I dropped my car off and Reece kept More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Martin
Jan 26, 2023 -

Scott Honda of West Chester responded

Hi Lori, thank you for choosing Scott Honda! We're glad our friendly and professional team made your first service visit a smooth-sailing success :) We appreciate your feedback.

January 21, 2023

The service reps here have been friendly and helpful. I’ve dealt with three different folks for different reasons and each time was impressed with their attentiveness and apparent care to resolve my issu More

by lightphoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Barth, Brianna White
Jan 25, 2023 -

Scott Honda of West Chester responded

Thanks for the 5-star shout-out! We're so glad you felt our team's genuine care for your and your vehicle. Thoughtful service is our promise, each time you visit :)

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