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Scott Honda of West Chester

West Chester, PA

4.8
3,740 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest. Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy. Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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706 Autopark Blvd

West Chester, PA

19382

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Showing 3,740 reviews

July 22, 2014

Bernie made it a great car buying experience I recently purchased a Certified Pre-Owned Honda Crosstour from Bernie at Scott Honda. The entire process was extremely easy and I ended up with a gr More

by Craig Hatton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Todak, Bernie Hughes
July 18, 2014

Hiep was phenomenal, backed by a great dealership We knew we wanted an Odyssey to replace our Camry (7 different Toyotas in 24 years, this was a brand switch for us). Scott Honda is twice as far from More

by Ken W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hiep Luong
July 18, 2014

Great experieince! Thank you to Kerry Dunn! My husband and I were extremely pleased with our experience. We are both really happy with the new car, the trade-in value More

by jeannemarks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Azad Yepremian
July 04, 2014

Scott Honda of West Chester I came into Scott Honda already knowing I liked the CRV, I had test drove one at another dealership. I came to Scott Honda because of their excellent More

by cazkris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace Carney, Azad Yepremian
July 01, 2014

Great product, great service, great experience! I had done my vehicle research online and I knew what I wanted to purchase; how much I should pay and how much my trade-in was worth. The only thing More

by rhelmig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Lipchock
June 30, 2014

Mongi is great. Mongi was great to work with and made the experience worthwhile. I eventually got the negotiated price. I would do business with him again. Thanks. More

by msheinbaum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mongi Borni
June 29, 2014

2015 Honda Fit When they finally arrived in the dealership, I was treated well and Eric answered all my questions. They gave me a fair price for my trade and I am h More

by MartinOllenschleger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Azad Yepremian
June 28, 2014

way over priced Went to get a wheel speed sensor for my car had the part number looked it up on honda estore where it shows what you can buy it for and Hondas suggest More

by rooperl
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Not given
Jul 10, 2014 -

Scott Honda of West Chester responded

Hello, my name is Tom Worthington and I'm the Parts Manager here at Scott Honda. I would like to apologize for the way your transaction for the wheel sensor was handled. My counter people have been instructed that if a customer has been to the E-store site, and is asking about the price, to match the price without having to go through the E-store. I do not want you to have to wait for your part. I am not sure what went wrong in the process, but I have reaffirmed to them that the E-store price is to be matched and the part made available immediately. I am sorry for the inconvenience we caused by not doing. Please contact me if there is anything more I can do for you to make it right. Tom Worthington (888) 359-9268 tomworthington@scotthonda.com

June 26, 2014

Needed car after accident My car had been totaled in an accident, and I needed a new car as soon as possible. Although my first car was a Honda and I loved it, I had never had More

by amy.ralston.90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Toto
Jun 26, 2014 -

Scott Honda of West Chester responded

Amy, So glad to hear we made your experience here very easy and were able to answer all your questions. We strive for a low-pressure, all cards on the table approach to make the consumer aware of all of their options so that THEY can make the best decision for themselves. I appreciate the feedback. Quick question - it seems as though you had an extremely positive experience here, I was just curious as to the reason you chose "no" for I Recommend This Dealer. I'd love to speak with you to find out what we could have done to make your experience even better. Please do not hesitate to call or email me personally to discuss. Regards, Michael Mauger Business Development Coordinator Scott Honda 610-738-1098 michaelmauger@scotthonda.com

Jun 26, 2014 -

amy.ralston.90 responded

I just missed that question on the review and it was automatically filled in. I've edited it to reflect my recommendation: 'YES'. Thanks, Amy

Jun 26, 2014 -

Scott Honda of West Chester responded

Whew! Just checking because in our system it came in as "Unsatisfactory" and you can imagine the heart sinking feeling I get when I see that email come in. :-) Thanks for the review, again. It means a lot to us! Let us know if there's ever anything more we can do for you in the future! Regards, Mike

Jun 26, 2014 -

Scott Honda of West Chester responded

Hello Amy, Thanks for sharing your purchase experience here at Scott Honda. It looks like you were very happy overall. Unfortunately, the rating is "unsatisfactory" because there is no score for "overall rating" and you indicated you would not recommend the dealer to others. If you could review this and see if it was just a typo or mistake, we would greatly appreciate your endorsement. Thanks, Jason Reitelbach Sales Manager 610-883-3113

Jun 26, 2014 -

amy.ralston.90 responded

Yep it was just a typo. I think it should be correct now.

June 23, 2014

Great experience from start to finish The entire process was pleasant from start to finish. I was very satisfied with my trade-in allowance and the purchase price of my 2011 Chevrolet Cama More

by UpperChi19014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hamilton, Lino Santiago
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