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Scott Honda of West Chester
West Chester, PA
3,603 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest.
Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy.
Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,603 reviews
August 17, 2008
Well, the guys in the shop (except for Ed - service manager, I think) are great! The do good work. BUT I am a former customer due to a HEATED run in with Ed. Ed is one of those car guys that makes y manager, I think) are great! The do good work. BUT I am a former customer due to a HEATED run in with Ed. Ed is one of those car guys that makes you feel like "You're a woman, so to explain a car thing is futile." I HATE BEING TREATED LIKE A DUMB CHICK! UGH!!! Also, I never recieved a follow up call for a customer service check from Honda. This always happened before the run in. It makes me thing that Ed/Management weeds out those customers that had difficulties with the staff before passing customer names on for the Honda follow up call. Guess that is one way to get the President's Award for Excellence - just let them talk to the people you don't screw over. So, call Honda Corporate directly and complain. Also, go else where. I now LOVE Firestone in Exton!! More
by LAF
Employees Worked With
Ed in the shop
June 04, 2008
Parts VERY over-priced. How can another repair shop call the same dealership and give me a quote 20% lower for a part? I understand that they have to pay for an on site daycare center but the markup on p the same dealership and give me a quote 20% lower for a part? I understand that they have to pay for an on site daycare center but the markup on parts is ridiculous. My bill came to $368 compared to $268 quote at Firestone and that is after I bargained with them. They reduced the cost on one part but jacked up the price on another part that they recommended I replace (so I didn't have a quote to bargain with). That is not satisfactory. Customers, do you research BEFORE you get there. All the best. More
by FeelCheated
Employees Worked With
Fred
November 15, 2004
This dealership is overpriced and a little bit sneaky. I have several friends who are Honda owners, and we always feel like Scott is constantly trying to sneak in extra repairs or service or upsell its owne have several friends who are Honda owners, and we always feel like Scott is constantly trying to sneak in extra repairs or service or upsell its owners. I have gotten second opinions after getting quotes from Scott, and Scott is routinely overpriced, as well as offering service that is unnecessary. I once was told by them that my passenger side window was "broken", only to discover that when I had it replaced, the window was completely intact and untarnished in my trunk when I drove my car off the lot. Lord help you if you live in southern PA and this is the only Honda dealership around. Be prepared to pay through the teeth, or instead consider driving your car down to Delaware to Winner or Union Park. Scott Honda will eat up every last penny in your checkbook. More
by jvernonng
Employees Worked With
service manager
