Scott Honda of West Chester

I called up Scott Honda as I was looking for a new car as I was switching careers and need a reliable car with low gas milage. Douglas Scott was through in reviewing which car would be best for me for the l I was switching careers and need a reliable car with low gas milage. Douglas Scott was through in reviewing which car would be best for me for the long haul. I have been driving the car for just over a year, I have 56,000 miles on it and I love my Honda Civic! More

Everyone at Scott Honda was friendly and helpful. Buying a car can be stressful and I've never had an easier time getting the answers I needed to make this decision and saying "I'll take it." Other dealers a car can be stressful and I've never had an easier time getting the answers I needed to make this decision and saying "I'll take it." Other dealerships clearly JUST wanted the sale... not here. Thanks!! More

The experience I had at Scott Honda was incredible. I was a little hesitant upon entering the new car market because I hated the over eager salesman that hounded me until they received their commission. was a little hesitant upon entering the new car market because I hated the over eager salesman that hounded me until they received their commission. At Scott Honda, the customer service was taken to the next level. I entered the dealership and was greeted in a friendly, professional manner. When I discussed what I was looking for, I really felt that the dealer was listening and trying to figure out how I could get the most of the money that I was going to spend. Additionally, I felt through the whole process that the dealer was truly looking out for my best interest rather then the commission I received. It was a fabulous experience. More

Overall I had an excellent experience at Scott Honda. The staff were friendly, considerate, informative and honest. The waiting room was clean and tidy. I would definitly recommend this dealership to a The staff were friendly, considerate, informative and honest. The waiting room was clean and tidy. I would definitly recommend this dealership to anyone in the market for a car or in need of service for their current car. More

Scott Honda is a professional, family friendly dealership. I purchased a new 2003 Honda Accord there and have it serviced there regularly. Scott is always alerting me with emails regarding the s dealership. I purchased a new 2003 Honda Accord there and have it serviced there regularly. Scott is always alerting me with emails regarding the service required. The service staff really listens to you and gets the work done perfectly every time. Also, if there is something wrong with your vehicle, they thoroughly explain what needs to be done and what the cost is. I would and do recommend this dealer to all of my friends. I also love the renovations Scott Honda did to their building - it is so clean you could eat off of the floor, even in the service unit. Scott Honda is clearly in a class by itself - I give it a 10 out of 10! More

I have a 2009 Accord. Its have creaking/retelling sound in the moon roof. The car has been three times and has not been fixed. On one trip they had the car for a full week. They’re great at changing the in the moon roof. The car has been three times and has not been fixed. On one trip they had the car for a full week. They’re great at changing the oil and rotating the tire; but, if its not basic service call forget it. I really don't know that I would recommend them for service. More

The reason I gave a 3 for customer service is because of your Enterprise Rent a Car offer. After the last time, I will never use it again. I believe your company needs to have a serious talk with their co your Enterprise Rent a Car offer. After the last time, I will never use it again. I believe your company needs to have a serious talk with their company. I rented a car for the day from them and returned it, and thought there was nothing wrong. Well when I got home I received a call stating that the windshield was chipped and I was going to have to pay to replace it. I agreed to this and asked them to send me a receipt when the work was finished. About two weeks went by and I never received a receipt or a call. So I called them and asked where my receipt was and they couldn't give me an answer and told me they would call me back. Another week went by and still no feedback from them. I decided to take it to their corporate office and they informed me that nothing was charged to them, it was a repair that was free of charge and refunded my money. The problem I have is if I didn't continue to ask for a receipt, I would have never gotten my money back and would have been ripped off for $40.00. I hope this will put some consideration into having some kind of ethics talk with them. I think your company is great, but I don't want your image damaged by an outside company that is a service you offer. Thanks Sean McCarthy (sdm5782@gmail.com) More

I purchased a great used civic back in March and loved my Scott Honda experience. They worked with me on the price of the used car and the price of my trade-in and I got a great deal. A minor problem arose s Scott Honda experience. They worked with me on the price of the used car and the price of my trade-in and I got a great deal. A minor problem arose soon after my purchase, but a helpful service advisor and technician rectified the problem immediately while I waited, for free. They will go above & beyond to satisfy their customers! I am definitely a Scott Honda customer for life. More

Put into a lease that wasn't fully explained. Talked in cirlces and didn't have the customer's interest come first. I feel as though they were not telling the whole truth. I would go somewhere else befor cirlces and didn't have the customer's interest come first. I feel as though they were not telling the whole truth. I would go somewhere else before dealing with these guys. I originally was a huge fan and supporter of this dealer, but not any longer. More

Go somewhere else. I had a check engine light, code and diagnosis from my trusted mechanic(not this dealership). He recommended I go to a Honda dealership for service because the problem was addressed in diagnosis from my trusted mechanic(not this dealership). He recommended I go to a Honda dealership for service because the problem was addressed in a Honda Service Bulletin. I contacted the dealership to ask, and the operator could only schedule an appointment, not address my question. I scheduled an appt for the purpose of checking the Honda Odyssey for recalls and service bulletins. I gave the customer service rep the check engine code and its meaning. Fred Alvisi called me to say I needed such and such and it would cost $480. I had to ask whether it was covered by a service bulletin, which was the purpose of my visit. He said no, and then proceeded to open the standard scare tactic about timing belts. I declined everything. He then said there was a diagnosis charge, even though I presented the diagnosis when I presented the vehicle. So, I said, "you are calling me a liar, because I presented this info when I dropped the van". I challenged the charge when I picked up the vehicle, and the response was to call another large customer service rep and declare that they had to use 2 technicians to read the code that I had provided, and that was justification for the charge. An hour later, I checked all the parents at my daughters softball game and sure enough, I got reports of bad experiences with this dealership. In fact, the other parents also own a Honda and a Toyota, and are reporting markedly worse experience with Honda in our region of Pennsylvania. Stay away from these people at Scott Honda. Honda is generally a good product, but a predatory service is enough to put me off. We have a Honda and a Toyota in our driveway, and so do the other parents at the softball game. Honda, you have a problem dealer. More