Scott Honda of West Chester

I have owner 5 Honda Pilots in the last 12 years; I have enjoyed the truck so much that I have converted many of my friends and co-workers to Honda. That said I continue to have nothing but bad experiences enjoyed the truck so much that I have converted many of my friends and co-workers to Honda. That said I continue to have nothing but bad experiences with the local Honda dealer Scott Honda of West Chester PA, with each visit for routine maintenance or the occasional repair I have become more and more turned off to Honda. The final straw was this evening when I tried to have my 2011 Honda Pilot repaired due to a software issue with my sunroof, I was told that the earliest appointment was almost a week away and to force the sunroof closed. Since I don't want to destroy my truck I forced my sunroof closed and schedule the repair, I was told that the repair will take several hours although I do not believe that this is the case. I was told that I would have to wait with my truck since the dealer does not provide loaner cars, even though there is a Hertz shop in the repair bays. The dealer shuttle would not take me to work due to the distance. I previously owned a used Thunderbird that was not under manufactures’ warranty and every time I ever had the dealer work on this car I was supplied with a loaner car or transported to where I needed to be, I am amazed that I can't get similar customer service for a Honda car that was purchased new with Honda extended care. As I have stated this is not the first time I have run into the dealerships poor customer service. I decided to call Honda Motors just to inform them of my bad experience and they informed me that they do not have any guidelines when dealing with their independently owner Dealerships and to just take the car somewhere else. I am sickened to have a company in today's world have so little concern for their customers. I now know for a fact that I will never buy another Honda car, even though I have enjoyed them very much. I cannot continue to support a company that does not care for their customers. More

I could not be more pleased with the experience @ Scott Honda. My daughter bought a preowned from Scott Select. The sales process,( we are from the Baltimore area) was very easy. Our salesman, Ed Polock, w Honda. My daughter bought a preowned from Scott Select. The sales process,( we are from the Baltimore area) was very easy. Our salesman, Ed Polock, was honest, knowledgeable, he even went out to the car and described the overall condition of the interior because we were so far away. When we got there, his assessment was very accurate. I have never bought a vehicle so quickly in my life. We were out the door in less than an hour and a half start to finish. We drove 1 hour 45 minutes to deal with Scott Honda and I will be back. More

Although I have not yet used the service department, every other experience at Scott has been excellent. I was warmly welcomed by two different receptionists, my new car purchase process and the overvi every other experience at Scott has been excellent. I was warmly welcomed by two different receptionists, my new car purchase process and the overview of all facilities and services with Azad far exceeded my expectations. I couldn't have asked for a more positive or helpful interaction with a sales representative. Tomas reviewed the myriad details of pricing, financing, trade in and titling thoroughly and carefully, with a customer-focused attention to detail. Just a week after purchase, I have already received an explanatory email from the service department, and coupons for my first service appointment. When I later talked to my insurance agent about updating my policy to cover the new car, they spoke so highly of Scott Honda's services, that I was able to minimize my costs with State Farm. 5s all around! Thank you. More

It is always a great experience at Scott Honda. Eveyone one is friendly, great customer service. Most of all the price is always right they make it enjoyable to buy a car! Thank you to all at Scott Honda one is friendly, great customer service. Most of all the price is always right they make it enjoyable to buy a car! Thank you to all at Scott Honda More

Excellent attentive service. Blaine Stoner answered my internet inquiry quickly, professionally, and in a manner that made one feel that here was an agency that was more than just a pretty facade with bra internet inquiry quickly, professionally, and in a manner that made one feel that here was an agency that was more than just a pretty facade with bragging rights. He engendered confidence in his product and the agency he was representing. Knowledgable and friendly, an unbeatlable combination. The type of person and establishment you're happy to recommend; and people thank you for the recommendation. More

My 2010 Accord Coupe required 6 visits to address a problem with the gas tank lid. The release underneath the drivers seat did not pop the lid high enough to use your finger to open it - it required r problem with the gas tank lid. The release underneath the drivers seat did not pop the lid high enough to use your finger to open it - it required running a credit card along the edges to pry it open. In the winter time it would stick and not open at all. I don't have to explain to people the challenge of not being able to put gas in your car, kind of basic. It befuddles the mind as to why the service team did not see this as a source of anxiety driving the car. The response I would here the most when bringing it for repair was "we'll take a look at it". I think it would give a customer more confidence to hear something like "we'll fix it". I can say this because of the number of times it took (6) before their technicians realized it was just a spring. In addition to the above issue, this vehicle, an accord coupe was rated to get better than 21mpg. It got about 14-15mpg. The discussions I had with the service department are too lengthy to list here, but one of the highlights was an insult. I was asked whether I "knew how to do the calculation" and "did I know Ethanol is used now", and when winter time comes, the percentage of Ethanol goes up. I had done the calculation over the summer! Kind of a coincidence that after the last visit to get the gas tank lid fixed, the vehicle started getting the appropriate mileage for its rating. Honda corporate didn't express any real concern over the above issues either. If I wanted SUV mileage, I would buy one. If I wanted a car that constantly required bringing it in for service, I would have kept my trade in. Why no accountability for the poor performance of a new vehicle? After driving the vehicle for nearly 2 years, I tried to work with their sales people to get out of the lease, but I was "not allowed". I'm actually glad things turned out like they did, I just traded in both my Hondas in for Toyotas. They have some great deals going on right now. More

I would highly recommend this dealer! Noel was awesome throughout the entire process and he worked to get me an incredible value on a Certified Preowned Pilot. I got a ton of bang for my buck and a got a throughout the entire process and he worked to get me an incredible value on a Certified Preowned Pilot. I got a ton of bang for my buck and a got a great SUV all while staying under my budget. They also gave me great value for my trade-in. Overall a 10 out of 10. More

I had a total loss accident with my 2009 Honda Civic that I had purchased from Scott Honda in 2010. I called them about getting another vehicle and Blaine went above and beyond to get me in another car asap. I had purchased from Scott Honda in 2010. I called them about getting another vehicle and Blaine went above and beyond to get me in another car asap. He spoke with my insurance company and Honda Finance to make this happen quickly. I am happy with my new 2012 Civic and appreciate all the work Blaine did to get me in it. Blaine even called me a few days later to see how I like the vehicle and offered for me to come in if I had any questions or needed more explanation on how certain features work. I would definitely recommend Scott Honda to others. More

This is the third Honda I have bought from Scott Honda and have dealt with Jayne Moulder each time. She has been an outstanding sales person, friendly, professional and a peasure to deal with. I would h and have dealt with Jayne Moulder each time. She has been an outstanding sales person, friendly, professional and a peasure to deal with. I would highly recommend Jayne to any person considering purchasing a Honda in the Philadelphia area. More

This was my second time buying a car from Scott. I had a great experience with Jeff the first time and used him again while buying my second Honda. Jeff's outgoing and friendly personality made the process great experience with Jeff the first time and used him again while buying my second Honda. Jeff's outgoing and friendly personality made the process of buying such a significant purchase easy. His willingness to find out exactly what I was looking for and going above and beyond to make sure I was satisfied, left me leaving the dealership very pleased. In addition, Tom was equally as pleasant to work with during the financial process. I appreciated his patience and knowledge to go over all the necessary facets and insurance options. I would highly recommend working with Jeff when buying your next car from Scott. You'll find his knowledge about the products he is selling to be very well suited for any consumer. As a teacher, I would also recommend not leaving the dealership without a Scott Honda pen. Not only do they write well, they also have many original color combinations! More