Scott Honda of West Chester

Good service. Doug and Don worked to resolve a problem I had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs cove had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs covered. I appreciate the effort made to make a customer happy. More

Friendly, nice sales people. it was a long process, however, the end result was a new van. fair deal and looking forward to see how service rates. followup emails and calls to see we were satisfied. however, the end result was a new van. fair deal and looking forward to see how service rates. followup emails and calls to see we were satisfied. will use dealership again and will make recommendations also. More

After searching far and wide for a very specific make/model/color of vehicle, I located what I wanted at Scott Honda in West Chester, PA. I contacted the dealer through their website's internet cha make/model/color of vehicle, I located what I wanted at Scott Honda in West Chester, PA. I contacted the dealer through their website's internet chat and communicated with salesman Sean Larry. He promptly answered all of the questions I had and set up an appointment to meet with me the following week. Sean was very flexible, and was willing to stay late if necessary since I was traveling from a few hours away. When I arrived at the dealership, each person I came in contact with was very friendly, and offered their assistance. The vehicle I had traveled to see was exactly as described; in great shape both inside and out. At no point during my visit did I feel I was being pressured into making a decision. Sean was very laid back, and willing to discuss any concerns I had. After I decided to make the deal, Tom Dainora, Scott Honda's Finance Manager, made the paperwork a breeze, and was very knowledgeable about the finance options and details. He was even able to get me a finance rate lower than anywhere I had been previously (a very welcomed surprise). Knowing I was new to the world of car buying, he broke down the terms and made sure I understood what I was signing. I am happy to say that my first experience with buying a car was a very pleasant one thanks to Scott Honda! I was able to meet some great people, support a great business, and get the exact car I had been searching for. More

Went on a shopping visit for a new CRV to Scott Honda in West Chester. Salesman was friendly and showed is a wide selection. When we talked numbers, I expected the usual back-and forth on price. We had West Chester. Salesman was friendly and showed is a wide selection. When we talked numbers, I expected the usual back-and forth on price. We had done some research and had memorized some ranges as well as financing. When we got down to the monthly finance amount, the number he quoted seemed higher than my estimates. I asked, "What interest rate are you using here?" The salesman said, "Ahh...it's what ever the best rate that the front desk quotes me." I said, "Please find out." After a brief phone call (probably to no one), he said, "it's 4.9%" My wide-eyed response: "You know, Honda's website and every other dealership is advertising Honda's .9%. The salesman's response: "Really?...huh...(he pokes at his computer screen)... yeah, how about that!" I said, "Rework the numbers" and made my mind up at that moment that this deal was a non-starter no matter what the end price was. The salesman was very knowledgeable about every aspect of Honda and the CRV model - I don't think he was unaware. Seems that Scott Honda assumes that the customer is ignorant and is applying tactics from the home mortgage industry. Had I not questioned the rate, it would have cost me over $2,000 over the life of the car loan. Snookering customers on the finance rate (when it's advertised everywhere) may be legal, but is just plain stupid. More

I had a wonderful experience buying my first car at Scott Honda. Everyone we met at the dealership was so nice and helpful. Our sales person, Noel, answered all of my questions about the 2010 Honda Insight. Honda. Everyone we met at the dealership was so nice and helpful. Our sales person, Noel, answered all of my questions about the 2010 Honda Insight. I was only expecting to come in for a test drive, but all of the staff at Scott Honda were so helpful and knowledgeable, I realized that I could actually purchase my ideal car that very evening. Noel, Tom, and Phil all stayed late to help me work through all of the paper work and helped get me the best deal possible. What really blew me away, though, was as we were about to leave in my new Insight, Tom realized that they may have forgotten to take another discount in consideration for me. Phil made sure he added the discount to all of my paperwork and ended up helping me save even more money on my monthly car payment. By this time, it was already past their normal business hours. I'm still floored at how Noel, Tom, and Phil worked so hard to make sure I was comfortable with my new car and what I paid for it. I love my new Insight, and when it comes time for me to buy a new car, I'll absolutely return to Scott Honda! More

We came into Scott Honda to turn in a leased vehicle. They ran projections on what the cost would be to buyout the lease vs. buy a new car and then made the decision easier for us by purchasing our off-l They ran projections on what the cost would be to buyout the lease vs. buy a new car and then made the decision easier for us by purchasing our off-lease vehicle so we wouldn't have to pay over-mileage. Everyone we worked with at the dealership was nice and courteous and we never felt like we were getting taken for a ride unlike like other dealerships I've dealt with. More

I had a previous lease with Scott Honda and worked with Greg to trade in early. He was fantastic - did the background work for me via the phone so I didn't have to waste my time and got me a great deal. As Greg to trade in early. He was fantastic - did the background work for me via the phone so I didn't have to waste my time and got me a great deal. As a young female, I'm always wary of car salesmen and hate it when they are pushy or treat me like I'm stupid. Greg was great - he made it clear that he would try to get me a deal, but if it didn't work we could walk away friends. Also, their service department is fantastic. Someone on here wrote a bad review, and while I'm sure there are varying levels of experience I've always had a really easy experience. You can even bring in your laptop and do work (via their wireless) while you wait. I'm always out earlier than I expect, and they have free coffee/tea and a nice area to sit while you wait. More

I had a very positive experience buying my new 2010 Honda CRV EX from Scott Honda and working with sales person, Sean Larry. Sean met my best price that I received from another Honda dealer and made the enti CRV EX from Scott Honda and working with sales person, Sean Larry. Sean met my best price that I received from another Honda dealer and made the entire buying experience easy and pleasant. Sean is very professional,knowledgeable,and customer focused. I recommend asking for him if you want to buy a Honda and work with a great guy! More

This was a great experience. We had gone to a different Honda dealer in Wilmington DE and did not have the same pleasant experience. Linda Williams was a great help and made us feel very comfortable the w Honda dealer in Wilmington DE and did not have the same pleasant experience. Linda Williams was a great help and made us feel very comfortable the whole time we were buying our new car. There was no pressure to buy at all. This was very nice considering we were just looking. Scott Honda gave us a very reasonable price for our car and it did not take but one time to get this price. This was nice. I cant say enough about Scott Honda and how they handle their customers. More

I had another wonderful experience at Scott Honda. My sales representative Jayne Moulder was wonderful. She treated me extremely well. Her professionalism is to be commended. Her knowledge of the car an sales representative Jayne Moulder was wonderful. She treated me extremely well. Her professionalism is to be commended. Her knowledge of the car and her explanation of how everything worked was terrific! I would not hesistate to recommend Jayne Moulder and Scott Honda to a family member or friend that was looking to buy/lease a new car. Sincerely, Kim Mitchell More