Scott Honda of West Chester

Great dealership, friendly staff. This was my second time getting a vehicle at Scott in West Chester. My lease was up on my 2011 Civic and I was coming in to buy it out. I thought ther This was my second time getting a vehicle at Scott in West Chester. My lease was up on my 2011 Civic and I was coming in to buy it out. I thought there was too much wear and tear on it to be able to turn it in without having to pay for repairs. But to my surprise they wanted to buy it back and we're able to put me in a brand new 2014 Civivc EX! What a difference 3 years makes, this new Civic has all the bells and whistles to make it feel and look like a totally different car. The rear view back up camera and side mirror lane change camera are great additions to this car. Along with the 7 inch touchscreen and Bluetooth connectivity, this car satisfies the techie in me. And I just love the smart key and push button start too. No need to ever take the key out of your pocket! Dan Lipchock in Sales took the time to walk the lot and show me the colors available, all the features and even helped me clean out the old car and load my stuff into the new one. Seeing as how I had my two year old daughter with me, there was a lot of stuff to move between cars so it was much appreciated. Dan was very professional and made sure I understood how everything worked. When it was time to sign the papers and handle the finances, Phil Dunbar was a great help and the made the process very smooth. Another very professional member of the team that took time to explain everything about the lease and made sure I was satisfied. And to top it all off they have a great kids area where my two year played and kept busy. She actually didn't want to leave hours later when everything was done. I had to bribe her with a Happy Meal to get her out of there lol. I even got to surprise my wife when she got home because she thought we were just going to buy the 2011 out after the lease. She was ecstatic when she saw our new Silver Honda Civic EX. Overall I am very satisfied with Scott Honda in West Chester and absolutely love our new car. I will definitely be back when our other car (2003 Saturn Ion) finally kicks the bucket. Thanks. More

Purchase experience at Scott Honda Candace was extremely helpful and very pleasant to work with. She took extra time, including personal time, and attended to every detail to make sure Candace was extremely helpful and very pleasant to work with. She took extra time, including personal time, and attended to every detail to make sure that our concerns were attended to and resolved in a timely manner. It has been one of the best purchase experiences we have had. We will highly recommend her and the dealership to friends in the area. More

Carlos is patient, friendly. I hope that they can keep the same quality for future service, especially the customer service. After I purchased the car, I emailed him with a questi I hope that they can keep the same quality for future service, especially the customer service. After I purchased the car, I emailed him with a question, but has not got any response yet. More

An integrated team I had brought my 2012 accord in for routine maintenance and while the 2012 was being serviced , 2 tires were found to have damage from potholes. Greg I had brought my 2012 accord in for routine maintenance and while the 2012 was being serviced , 2 tires were found to have damage from potholes. Greg Westman and several managers including Mongi made sure that this would be covered by the Sentinel care I had purchased in spite of some initial problems getting this approved. I asked Mongi about the possibility of returning my 2011 Accord a couple months prior to termination of its lease. Mongi picked up the idea, ran with it, and within a short time I had returned both my 2011 and 2012 leases. Rob helped the paperwork fly by, and now I had a 2014 Accord. Mongi, Rob, and Gregg are first rate. In addition during the process of service to sales there were others who extended themselves but I didn't write their names, including a young man who drove me to pick up my 2011, and 2 managers who made sure the Sentinel policy was honored. All the members came together to do the right thing and I was a happy customer. I am pleased that service still has value at Scott Honda. Please appreciate the value of these people to Honda. More

No Pressure Sales Salesperson (Dan Lipchock) was extremely knowledgeable and made me feel at ease. Honest and gives you what YOU want, not what HE can make most money f Salesperson (Dan Lipchock) was extremely knowledgeable and made me feel at ease. Honest and gives you what YOU want, not what HE can make most money from. More

Stacy new on board natural born sales and customer service! I first called the dealership and Stacey picked up the phone. I looked on line to find a special and made appointment. We sat down and she knew what I first called the dealership and Stacey picked up the phone. I looked on line to find a special and made appointment. We sat down and she knew what I wanted to spend and I wasn't spending a penny over. She worked within my budget she was informative, courteous , friendly and made the deal happen within 24 hours! Rob in finance went above and beyond service friendly, courteous, explained all documents. Overall experience with these two employees if there is 5 star service they gave me an extra 5********* More

Above and Beyond I arrived at Scott Honda very wary after having been burnt and harassed at other dealerships. Despite some complications, Josh and Rob went above and I arrived at Scott Honda very wary after having been burnt and harassed at other dealerships. Despite some complications, Josh and Rob went above and beyond to make us feel valued and respected. I believe they really care about assuring their customers leave their showroom with a safe, quality vehicle that the owner will be proud and happy to own. These gentlemen restored my faith in this profession. I would recommend Josh and Rob with confidence. They are kind, smart, caring professionals with class! I salute you both. Thank you! God bless. Jo & Billy Sellers More

Only Place to buy a Honda Buying a car can be a difficult experience - not at Scott Honda. They have fine tuned the process to make it a very Good Experience. We just purchased Buying a car can be a difficult experience - not at Scott Honda. They have fine tuned the process to make it a very Good Experience. We just purchased our second car from Scott and they are truly the BEST. Mongi, helped us with our purchase and he was excellent. No hard pressure, very professional and polite - something you will not find at other car dealerships. They have a large warm, clean and friendly showroom. The best part is once you buy your car if you ever need to have it serviced their service department is also Excellent. I remember the first time I visited. Amazing, unlike any other car service experience you have ever had. They are so organized and totally customer service based. We visited another Honda dealership in our area to compare prices. We RAN back to Scott Honda. These days it often seems like customer service is a thing of the past, not at Scott Honda. They truly value their customers and it shows. More

Wonderful service Would like to Thank Michele for coming out in the rain 15 mins before closing to offer friendly service and answer our questions we had about Scott's Would like to Thank Michele for coming out in the rain 15 mins before closing to offer friendly service and answer our questions we had about Scott's Honda. She was very friendly and willing to help us in any way. Thank you Michele for your proffessional attitude and being so natural with selling cars. Also would like to Thank Azad Yepremian for stopping and asking us how we were doing as he was leaving from work after hours to stand in the rain and chat about his experience with Scott's Honda! Very friendly and kind service from Michele and Azad! Thank You, Much appreciated!! Sincerly, Your happy costumer Michele & Donna More

-Was able to make a same-day appointment for vehicle inspection -Was told there was no courtesy shuttle and my car would take three + hours to complete the service walk. I began to walk home and a few m inspection -Was told there was no courtesy shuttle and my car would take three + hours to complete the service walk. I began to walk home and a few minutes later, the service manager who I had just spoken with, drove up in his car and offered me a ride home. I was very impressed by his courtesy and going above and beyond for his customer. More