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Scott Honda of West Chester
West Chester, PA
3,625 Reviews
Our friendly team gives you 5-star attention... That's our promise! We’ve built our reputation on professionalism and giving personal attention to each guest.
Our no-pressure approach gives you plenty of room to browse, compare and test-drive your favorite cars. We're here to answer your questions and offer you convenience and thoughtful care as you consider all your options. Simply put, we make shopping easy.
Plus, you can drive confidently thanks to our dedicated Service Team, who cares about your Honda just as much as you do! Our customer reviews say it best... over 4,750 Google Reviews and 3,400 DealerRater Reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,625 reviews
February 14, 2016
Great Dealership! Just picked up a Honda Civic Sedan EXL today. I dealt with my sales person (Hiep Luong) via email and text messages before I decided to go in and dis Just picked up a Honda Civic Sedan EXL today. I dealt with my sales person (Hiep Luong) via email and text messages before I decided to go in and discuss purchasing a new vehicle. Hiep was very patient with me, because I can get very aggressive when it comes to negotiating. Everyone at the dealership seems friendly and I highly recommend if you are in the market for a new Honda to go see Hiep. Also want to add that the finance person, Joe Lonardi, was great too! RMP More
by RichP
Employees Worked With
Hiep Luong
February 12, 2016
My Honda Experience I was looking for a used Honda Pilot between 2013-2015. I currently live in Virginia, and I could not find what I was looking for down here. Being f I was looking for a used Honda Pilot between 2013-2015. I currently live in Virginia, and I could not find what I was looking for down here. Being from Pennsylvania, I returned to my roots and was blown away by the inventory that Scott Honda had. Dan Zink was my salesman and he did a great job from start to finish. The entire deal was wrapped up in a few hours and the process was painless. Dan is the man! More
by John215
Employees Worked With
Dan Zink
February 12, 2016
Excellent customer service long after the sale Car buying is my least favorite activity, but Dan Zink at Scott Honda made it straightforward and fun. Interest in my car experience continues months Car buying is my least favorite activity, but Dan Zink at Scott Honda made it straightforward and fun. Interest in my car experience continues months after the initial purchase. Scott Honda has a great team and everyone is focused on the customer. More
by AmeMarCra123
Employees Worked With
Azad Yepremian, Dan Zink
February 12, 2016
Excellent customer service by Hip @Scott Honda I just brought a used car from Hiep Luong @ Scott Honda. Hiep took the time to explain the process and give me a fair deal. Did I get a great, great d I just brought a used car from Hiep Luong @ Scott Honda. Hiep took the time to explain the process and give me a fair deal. Did I get a great, great deal? I would say but didn't felt like I was pressured or felt like being mislead. He did a fine job and I appreciate that. He patiently explained everything and answered all my questions. Remember you still need to do your homework and be an educated buyer but he got me a good deal which I am very happy with. I would recommend this dealership. Hiep treated me fairly with respect. For that I want to say Thank you!! Again I want to thanks Hiep for his very calm,nice,relaxed behavior which help me to understand everything. He did not push me to buy the car, which really help me to decide to buy the car. Sincerely, Vivek Shrikhande More
by vivek82
Employees Worked With
Hiep Luong
February 11, 2016
Satisfied Customer I have had my Honda CRV. for close to 3 months and so far I am very happy with the product. As far Scott Honda is concerned I have been very impressed I have had my Honda CRV. for close to 3 months and so far I am very happy with the product. As far Scott Honda is concerned I have been very impressed with the professionalism of everyone I have come in contact with starting with Dan Zink and moving through the finance deptment and a quick in and out service visit. Dan's salesmanship influenced me to buy on my initial visit and I will definitely be recommending both he and the dealership to anyone in the market for a new car. Frank Moffatt More
by Frank M
Employees Worked With
Dan Zink
February 10, 2016
Customer Service at it's Finest Dan was so helpful though the whole process of purchasing my new CRV- he explained the whole process which was extremely important to me since it was Dan was so helpful though the whole process of purchasing my new CRV- he explained the whole process which was extremely important to me since it was my first time purchasing a vehicle on my own, he even took the time to make sure I had a front license plate holder installed since my car would be driven in NJ! Dan was also completely accommodating when I didn't like the pinstripe that came with my car, he had it removed with no problem in just a few minutes. I've worked in retail all through high school and college, I now manage a retail store and I can say with certainty that customer service with high quality that Dan gives to his customers is not quickly forgotten. More
by Becca.przy
Employees Worked With
Dan Zink
February 08, 2016
Easiest purchase with an awesome dealership Purchased a Honda CR-V with the help of two of the best people at Scott Honda. Their salesmanship and professionalism is outstanding! Paul took the Purchased a Honda CR-V with the help of two of the best people at Scott Honda. Their salesmanship and professionalism is outstanding! Paul took the time to explain things and helped me decide which vehicle to purchase. He is an asset to the dealership!! Marius is my salesman from 11 year ago when I purchased my Pilot. His knowledge has only gotten better over the years and I am grateful for both Paul and Marius' expertise and kindness. They are two great guys. I couldn't have asked for anyone better to work with me as I purchased my new CR-V. More
by tina1041
Employees Worked With
Marius Krawiec, Paul Kutyn
February 06, 2016
Honda oil burning nightmare ...and general error-prone service. If you’re thinking about purchasing a Honda from Scott Honda in West Chester, PA, you may save a lot of future ...and general error-prone service. If you’re thinking about purchasing a Honda from Scott Honda in West Chester, PA, you may save a lot of future problems by considering other Honda dealers. After 20 years of Toyotas, I decided to try a used Honda Accord for my son’s first vehicle. Most would say their quality is on par with other foreign car manufacturers, if not better. It just made sense to take a look at them. I ended up purchasing a 2010 Honda Accord for my son in 2014 from Scott Honda. The sales experience was actually among the best I have ever had. The salesperson was knowledgable, congenial, and made sure we had a pleasant experience. Her name was Jayne, and she really is an excellent sales professional. That's where it stopped. In 2015, we noticed the car seemed to be burning oil at an alarming rate. Research revealed that excessive oil consumption is a known issue with some Hondas, and warrantees have been extended to cover this situation. After having it checked for oil leaks, where none were discovered, it was scheduled for an “oil consumption test” at Scott Honda. Despite the car burning about one quart per 3,000 miles, I was told it did not qualify for the service, since it did not meet the criteria of one quart per 1,000 miles. This means adding at least one quart of oil between oil changes. The service advisor smiled and told me “All cars consume some oil”. I am now reading in Consumer Reports that “If consumption is one quart every 1,000 to 3,000 miles, the company may require more tests and higher levels of approval before offering repairs.” (Consumer Reports, May 18, 2015). This option was conveniently omitted from the 10-second, dismissive response to the results of my ‘oil consumption test’ by the service advisor. Gee, thanks for shoving me out the door without explaining my options. I’ll have to follow up after learning about this option. The point is this: Scott Honda cannot be relied upon to present you with all your service options. In the meantime, I’m stuck with an oil-burning car. I hope you aren’t too! Today’s service flub (6 February 2016) was annoying in a different way, but it does show some level of diversity in their service incompetence. Here’s what happened. After hearing about the deadly airbag problems via national media, and the extensive recall to address them, I called Scott Honda and asked them if my son’s 2010 Honda Accord was affected by the recall. I had not received a letter explicitly stating the it did. The person on the phone checked their ‘records’ and indicated to me that, yes, it did qualify for the recall. I was flummoxed. Why was I not notified, I thought? This is a potentially life threatening situation, Wouldn’t you be upset if your son or loved one was in a potentially unsafe vehicle? The person on the phone didn’t didn’t quite know why I wasn’t notified, but posited that, since they had the wrong phone number for me in their records, that could explain it. Anger over. Let’s just fix it (and be sure to check the oil before driving any distance!). An appointment was made to address the airbag and render the car safe if it were in an accident where the airbag was deployed. When I arrived at my 7:45 a.m. service appointment, the service advisor flipped through some paperwork as I stood outside my vehicle in the service area. He then casually announced that, “No, your car is not part of the recall”. I had arranged my day to be their on my weekend. When asked how this could happen, I was told “mistakes happen”. That's just weak, sorry. How about a visit to the service manager? How about some assurance they would try their best to avoid this in the future? So I came home to write this review. Maybe it will save others time, money, or both. (Not that there’s a class action lawsuit around the oil-burning issue, but these actions seldom result in more than nominal compensation for the true victims; only the legal firms that prosecute them get significant money.) Scott Honda service is not without some skills, however. They seem especially adept at spinning tossed off explanatory xxxxxxxx narratives that result in them doing nothing and that support their central goal: profit. Please be cautious when dealing with Scott Honda of West Chester, PA. Victor Adams (Feel free to contact me at victor.adams@gmail.com if you have questions or would like additional details. I'm truly not out to smear them, but to caution others and hopefully prod Scott Honda to higher levels of service and improved customer satisfaction.) More
by Victor.Adams
Employees Worked With
Jayne Moulder
February 04, 2016
2016 Civic EX-L First, I should start by saying that I live a mere two blocks away from Piazza Honda of Springfield, after shopping with them and consistently being l First, I should start by saying that I live a mere two blocks away from Piazza Honda of Springfield, after shopping with them and consistently being let down or the salespersons coming off as rude. I chose Scott Honda - a 45 minute commute from my home because I found their staff to be unbeatable. I am very kind and patient person, but, I am a tough buyer when making big purchases. Dan Z. was patient and kind to me throughout all of my questions and negotiating. I was very specific about the color combination I was interested in and Dan along with the team at Scott Honda were committed to finding me what I wanted for a great price! More
by ooeckored
Employees Worked With
Dan Zink
January 19, 2016
Great customer service Hiep was knowledgeable, helpful and personable. I appreciated the time he took to explain all of the details pertaining to the car. He was very prof Hiep was knowledgeable, helpful and personable. I appreciated the time he took to explain all of the details pertaining to the car. He was very professional. More
by barb
Employees Worked With
Hiep Luong
