Scoggin-Dickey Subaru

Great Experience I think there is a tendency to write reviews only when a negative experience is had, but I had such a fine experience with Charlie Brown at Scoggin-Di I think there is a tendency to write reviews only when a negative experience is had, but I had such a fine experience with Charlie Brown at Scoggin-Dickey that I'm taking the time to write a good one. Charlie went out of his way to find the best possible deal and even stayed late to finalize paperwork (and convinced their financing representative to do so as well.) We wanted to have some accessories installed and returned the day after purchasing to drop off the new car. Now, the service dept was a bit unorganized and ended up not having the part. I called three or four times during the day to try to get information and couldn't get any. To my surprise, Charlie Brown came in on his day off to check the progress of the service and was the one who called with the information. He was pretty upset with the way the service representatives handled it, but I was impressed with his willingness to follow through on the entire experience even after the papers were signed. Charlie is a good guy. Buy your Subaru form him! (but yes, the service dept. needs some improvement.) More

I Wish there was a lower raiting than one star! My partner and I leased a car from Scoggin-Dickey Subaru in Lubbock Texas 4 months ago. I cannot tell you how awful it’s been dealing with the employe My partner and I leased a car from Scoggin-Dickey Subaru in Lubbock Texas 4 months ago. I cannot tell you how awful it’s been dealing with the employees there, in particular Matt Patterson and Charlie Brown. I have never been treated so poorly when purchasing a vehicle. They did not have the paper work ready and we were called in at least 4 times to re-sign the lease, because they couldn't get the paper work completed correctly. Not to mention the times between the re-signing and paperwork sitting on their desk and no communication on their end. When we contacted the bank they told us that they had no record of us, come to find out they still haven't received the paperwork from the dealership. Then the dealership said it was the banks fault and our fault and we owed them money at the dealership, even though they didn't get the paperwork in to the bank with the correct information on it and we haven’t even received a statement. We thought it odd that they would ask us to pay them when we didn't have a statement from the bank. So I just got a phone call from my partner (its October now), telling me that they are withholding our license plates until we pay them back what the bank charged them, because of their lack of detail in completing/sending our lease to the bank in a timely manner. Then we were told by Matt that we did know about all of this and there was certified mail sent, well with certified mail there needs to be a signature, hmmm somehow they cannot find that. It’s because it does not exist and they know it. On top of all of this, Charlie Brown talks to my fiancé in the most unprofessional way possible and then hangs up on her. Don’t get me started on Matt Patterson. The things they are saying to us are ridiculous and truly slandering our names, saying we are unethical and the bank and us are at fault not them. I will not be purchasing a Subaru in the future! This dealership has completely lost my respect and lost many future customers, because word of mouth is powerful. It’s a shame! They say that they are “The Dealership More People Trust!”, but I would have to disagree! These people are a joke, and it’s a shame that they are the face you see when dealing with Subaru. In every way they dropped the ball and did not communicate with us or the bank. When we asked to talk to the main manager, somehow we were never allowed too. Seems to me like some people are trying to cover their butts! IM NOT HAPPY AT ALL!! I mean COME ON! More

no call back, bought in Amarillo. We went to S&D to buy a new Forester last week. Salesperson took us for a ride and we told him to email a price. Went back Thursday and a second sal We went to S&D to buy a new Forester last week. Salesperson took us for a ride and we told him to email a price. Went back Thursday and a second salesperson let my wife drive another Forester. We told him we were interested but wanted blue. He said he would email the cost and when car is available. Talked to Mitch at Brown Subaru, Amarillo and within 30 minutes bought a 2017 at a good price from a great salesperson. 2017 will be delivered in 6 weeks. Smooth More

Rude sale representative I would not recommend buying a vehicle at this dealership. My family and I were serviced by Charlie Brown. I told him a couple cars I was interested I would not recommend buying a vehicle at this dealership. My family and I were serviced by Charlie Brown. I told him a couple cars I was interested in looking at and test driving. The only vehicle he was willing to let me test drive was a subaru legacy. He stated that customers who buy WRX's already know what they want and do not need a test drive. I felt like the questions I asked were scoffed at. For example, I asked how well the back-up camera worked in intermittent weather. He kind of laughed and asked rhetorically how it would work any different. After the legacy test drive he was willing to drive me around the block in a WRX (apparently they only let the salespeople drive). He ended up talking with 2 or 3 customers in the middle of working with us. We ended up just leaving. He didn't even look back or apologize. I feel like he did not take me seriously as a customer and acted very unprofessional. I will not EVER be giving my hard earned money to this dealership. More

These people lie. I've asked questions I knew the answer to and they still chose to spurt out made up BS ... They could have just looked in the owners manual as I did. If anything happens you are bet answer to and they still chose to spurt out made up BS ... They could have just looked in the owners manual as I did. If anything happens you are better off calling another dealer to solve your issues. They have there own staff write these reviews as some places do... I've had to call another Subaru dealer just to get the facts and then call scoggin dickey back and have them tell me the truth... I'm not sure they can even read! But they can tell you a story a really long meaningless story .... Theses people are full of excuses .... Look elsewhere before you buy here ..... I wish people would have written more reviews but its my fault for buying from them hope it won't be yours More