Schwartz Mazda

Purchased a "loaded" 2014 CX5 GT+tech a couple weeks ago. Neil, the Internet guy, seamlessly handed me off to Robin, one of several sales consultants. The test drive was better than expected, and weeks ago. Neil, the Internet guy, seamlessly handed me off to Robin, one of several sales consultants. The test drive was better than expected, and the gadget count was higher than my wife's brand new Acura TL. Pricing was about as expected, and the "F&I guy" wasn't as bad as most. Only rub in the sale was I wanted just FWD, and the dealership was committed to selling AWDs, so they had to bring it in from another dealership. The sales manager even offered AWD for "only" $500 over FWD, but I was committed. When it got to the dealership ... 131 miles on the odometer! I was PO'ed at that and considered walking, but it's hard to find any front wheel drive versions of this model around. (You want FWD for better mileage, reduced weight, reduced cost, reduced maintenance, etc etc. We don't get snow on the Jersey Shore.) Picked up the car in the rain, which is usually a no-no. The outside was fine. The issue I found that evening, though, is that the inside of the glove box was scuffed up, as if some mechanic had chosen this to be his personal nap car and found a place for his work boots to rest.. This could easily have come from the other dealership this way, but I have to fault Schwartz for not catching it at new car prep. At any rate, the car went right back in to service the next morning and a replacement part was ordered. They'll put it in when I pick up my registration in a couple days. This is a small, family-style and family-oriented dealership. Everyone knows each other by first names, including the two Schwartzes I met. I think I've been treated completely fairly so far, and hope interactions with the service department go as well. And I hope Mazda lives up to its end, too. This is not a premium car label but it is Japanese-built (Hiroshima), and has the usual tightness of assembly. Most Asian cars, you can go around them and not find an ounce of steel or plastic that's not needed, Unlike Detroit, which specializes in hunks of matter they just can't seem to getting around to designing out of the car, year after year. I studied the reviews very carefully and expect Mazda's game is on a level with Honda, Nissan and Toyota. More

Ann was extremely un friendly and seemed uninterested in our business. Also lied to us saying mazda no longer made the 2.0l sport cx-5 and it was only a 2013 model although mazdas website and every other de our business. Also lied to us saying mazda no longer made the 2.0l sport cx-5 and it was only a 2013 model although mazdas website and every other dealership disagreed and had them in stock. I will never step foot on this property and will advise anyone i know to do the same. More

Contacted Schwartz a few weeks ago and spoke wth Neil. After an enjoyable conversation I decided to stop by to test drive the 2014 CX-5. Car was ready when I got there. Neil was professional, courteous After an enjoyable conversation I decided to stop by to test drive the 2014 CX-5. Car was ready when I got there. Neil was professional, courteous and informative. No pressure to buy as I mentioned I needed to do more research. Neil followed up to see if I had any questions. Advised Iwanted to do a night time test drive, which I did with Neil two days later. Car was ready to go when I stopped by for second test drive. Negotiations were cordial and Neil and his manager were professional. Settled at a fair and competitve price for CX-5 and my trade. Car was ready as promised several days later, since I had several options installed. Paperwork was straightforward and Ernie in finance was informative. Since purchasing Schwartz has contacted me several imes to check in on satisfaction. I have purchased many cars over the years, and buying from Schwartz was one of the better experiences. Neil is informative and professional and an overall great guy.....a significant departure from the stereotypical car person. I would highly recommend Neil and Schwartz if you are in a market for a Mazda. More

Very knowledgeable salesman. Made sure we knew how to use all features of the car before we left the lot. Would send friends and family to them if they were looking for a car. use all features of the car before we left the lot. Would send friends and family to them if they were looking for a car. More

I have bought plenty of cars in my lifetime. However my purchase of the Mazda CX-9 from Schwartz Mazda was the best ever. I went online and setup an appt for a test drive with the internet sales manager N purchase of the Mazda CX-9 from Schwartz Mazda was the best ever. I went online and setup an appt for a test drive with the internet sales manager Neil. We spoke a little bit on the phone and we discussed what I was looking for in the vehicle. I then met with him a few days later. Upon my arrival Neil had pulled the exact vehicle I wanted in the front of the dealership which was very accomidating. At most dealerships they scramble around wasting time to find a car for a test drive. We then test drove the car and the ride was great. We then got down to the price. Which is usually the worst part about buying a car. However Neil was very upfront and gave us a price that was great and fit my budget without the haggling back and forth. Its now been a week since I got the car and have had multiple calls from the dealership thanking me for my business and making sure everything went well. I will def recommend schwartz mazda to my friends and family that are in the market for a car. Thanks again. More

Setup a test drive appt with neil. said he had the model I was looking for in stock but since they didn't have the color, they could get it in a day or two. went there, no car. only one they had was on the I was looking for in stock but since they didn't have the color, they could get it in a day or two. went there, no car. only one they had was on the showroom floor. strike 1. after discussing the prices and where I was in a purchase, carmine (manager) came and fed me the xx sales pitch for 15mins. Felt I was being lectured on how great there car is and the others don't compare. It was very hard from laughing in his face. Now carmines telling me it would be weeks to find the color I wanted. strike 2. Didn't even let a strike 3 because I was fed up by there tactics and treatment. the only reason I didn't walk away at first for not having the model I was interested in ready to be test driven was that I had a very nice lady (don't recall her name) as a salesperson. AVOID AT ALL COSTS UNLESS YOU WANT TO WASTE A FEW HOURS AND BE LIED TO. More

I found this dealership to be very helpful, and bent over backwards to make the sale. The trade in value they gave me for my car was more than fair, and the follow-up attention I have been getting so far ha backwards to make the sale. The trade in value they gave me for my car was more than fair, and the follow-up attention I have been getting so far has been great. I purchased my vehicle on 3/5/2012 and have received numerous calls making sure everything is going fine. More

I cannot remember the name of the finance man but he was fantastic. Our entire experience at Schwartz was fantastic from the moment we started dealing with them. Everyone was extremely friendly and helpfu fantastic. Our entire experience at Schwartz was fantastic from the moment we started dealing with them. Everyone was extremely friendly and helpful and knowing that I was in a rush to get back to work, they really sped the process along. I was also really pleased with them not pressuring us and giving my husband and I the space and time to discuss our options. I will recommend them to everyone I know who is shopping for a new car. We have bought many cars in our life and this was the best experience either of us ever had! More

I made an appointment for a used Subaru on the internet. The car was prepped and ready to review but my wife didn't want it. See saw a used Mazda Tribute in the lot and liked it very much. I was also impr The car was prepped and ready to review but my wife didn't want it. See saw a used Mazda Tribute in the lot and liked it very much. I was also impressed but thought the price was too high for my budget. We told Tom what we wanted and my price range and asked him for any other cars. He told us to wait a little. He came back from seeing the general manager and lowered the Mazda Tribute my $2000. He got ready and I test drove it that day and more importantly my wife loved it. We took it home that day. I was really impressed with the complete experience. I had a very bad experience with a previous dealer (Jim Curley) in Lakewood. The car was suppose to ready for me to test drive and fluids changed etc. I drove 80 miles round trip to see it. The salesman couldn't find the keys for me to test drive and the fluids it appeared were not changed. Ernie did the paper work and I didn't have enough in my checking account. Also, it was a holiday but I was able to use my credit card. I paid by personal check and the next day. They accepted a regular check and I didn't have to pay extra for a certified or cashier check. We also talked about our military experience. What a great guy and he offered a few free extras for when I bring in my car for service More