Schwartz Mazda
Shrewsbury, NJ
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595 Reviews of Schwartz Mazda
I took an internet quote for a new 2014 mazda 3 and TJ promptly replied back with the internet special price. The price seemed to be quite competetive so I called back to confirm if its for the right mode promptly replied back with the internet special price. The price seemed to be quite competetive so I called back to confirm if its for the right model year and that if there are any other charges applicable. I was told that apart from the price i owe the regular dealer fee + applicable taxes. Reading all the good reviews on dealerrater.com I decided to take a chance and visited them, it took me an hour to get there. Neil & TJ greeted us and Neil took us for a test ride. So far so good! Just when I anticipated that its a walk in and walk out with the car deal, Neil sat down on table with paper and asked if I currently owe mazda and that If I am eligible for military discount. He told me that the internet special price includes those discounts. Little did I know that this dealership expects everybody who visits them to have owned a Mazda and has served in Military!!! How ridiculous does that sound. Upon arguing with him, he showed me a little "Starred" clause which somewhere in some lost corner of the email says that the price includes the qualified discounts. I was quite upset having driven all the way to schwartz mazda and felt cheated by this dealership. I advice anybody who walks in with there internet special to please clarify over the phone regarding the validity of the quote. These people are here to cheat. One more tip, I noticed that they were quite conservative over the phone, means they were not fully transparent with the customers over the phone too as they want you to come in with the falsified quote. I wouldn't suggest anybody to make a purchase with them. More
My wife and I (along with Baby Christopher) would like to thank everyone over at Scwhartz Mazda. We came to your dealership yesterday for a service issue and ended up leaving with a new vehicle. Funny how ye thank everyone over at Scwhartz Mazda. We came to your dealership yesterday for a service issue and ended up leaving with a new vehicle. Funny how yesterday's events transpired, however we could not be happier with the outcome. My family now has a brand new, reliable and safe vehicle that will be with us for years to come. More
Great experience buying a new Mazda at Schwartz. Neil was friendly, courteous, and patient, definitely not your typical salesman. Took me around the lot and walked thru each model, explaining all the fe was friendly, courteous, and patient, definitely not your typical salesman. Took me around the lot and walked thru each model, explaining all the features and differences until I found the one I wanted. No nonsense negotiation, I never felt pressured, and ended up getting an honest deal on a great car. This dealer definitely has a family owned feel to it, and it's nice to support a place that has been in the local area for so long. While the inventory might be bigger at other mega-corporate dealerships, the service here makes the difference, and they actually were the only place around that had the color, interior and options I was looking for. Gotta love Ernie Vee in finance too! I am absolutely going to recommend this dealership to family and friends. More
This was the best car buying experience I have ever had! Chad was friendly and professional as was the rest of the people at Schwartz. Chad was very knowledgable and helped me to choose the Mazda 3 that I Chad was friendly and professional as was the rest of the people at Schwartz. Chad was very knowledgable and helped me to choose the Mazda 3 that I drove home in. What a great car!! The whole experience was great from the moment i walked into the showroom. Thank you, Chad. The people at Schwartz went out of their way to make the car buying experience fun and stress free. I would recommend Chad and Schwartz to anybody in the market for a new vehicle. And, I will definitely return there to buy my next vehicle. More
It's great to see that this store have hired new managers there old ones were the worst!! There staff has been improved 100% and realize that customers just want a relaxed atmosphere to buy a car w managers there old ones were the worst!! There staff has been improved 100% and realize that customers just want a relaxed atmosphere to buy a car without any games.....if you are in the market for a Mazda or a used vehicle this is the place to go. My previous Mazda was from Irwin in freehold now I'm a Schwartz customer for life! Big thanks to joe and frank the managers they are finally real people thank you sincerely ! More
I service both my Mazda s at Schwartz Mazda. Noel knows me by name and my cars. I usually wait for my service while I get a massage in their customer lounge . Last time I was there I needed brakes, so aft me by name and my cars. I usually wait for my service while I get a massage in their customer lounge . Last time I was there I needed brakes, so after my coffee and massage they gave me a loaner because I had to get to work. Their oil changes are only $29.95' I would recommend them to a friend! More
Purchased a "loaded" 2014 CX5 GT+tech a couple weeks ago. Neil, the Internet guy, seamlessly handed me off to Robin, one of several sales consultants. The test drive was better than expected, and weeks ago. Neil, the Internet guy, seamlessly handed me off to Robin, one of several sales consultants. The test drive was better than expected, and the gadget count was higher than my wife's brand new Acura TL. Pricing was about as expected, and the "F&I guy" wasn't as bad as most. Only rub in the sale was I wanted just FWD, and the dealership was committed to selling AWDs, so they had to bring it in from another dealership. The sales manager even offered AWD for "only" $500 over FWD, but I was committed. When it got to the dealership ... 131 miles on the odometer! I was PO'ed at that and considered walking, but it's hard to find any front wheel drive versions of this model around. (You want FWD for better mileage, reduced weight, reduced cost, reduced maintenance, etc etc. We don't get snow on the Jersey Shore.) Picked up the car in the rain, which is usually a no-no. The outside was fine. The issue I found that evening, though, is that the inside of the glove box was scuffed up, as if some mechanic had chosen this to be his personal nap car and found a place for his work boots to rest.. This could easily have come from the other dealership this way, but I have to fault Schwartz for not catching it at new car prep. At any rate, the car went right back in to service the next morning and a replacement part was ordered. They'll put it in when I pick up my registration in a couple days. This is a small, family-style and family-oriented dealership. Everyone knows each other by first names, including the two Schwartzes I met. I think I've been treated completely fairly so far, and hope interactions with the service department go as well. And I hope Mazda lives up to its end, too. This is not a premium car label but it is Japanese-built (Hiroshima), and has the usual tightness of assembly. Most Asian cars, you can go around them and not find an ounce of steel or plastic that's not needed, Unlike Detroit, which specializes in hunks of matter they just can't seem to getting around to designing out of the car, year after year. I studied the reviews very carefully and expect Mazda's game is on a level with Honda, Nissan and Toyota. More
Ann was extremely un friendly and seemed uninterested in our business. Also lied to us saying mazda no longer made the 2.0l sport cx-5 and it was only a 2013 model although mazdas website and every other de our business. Also lied to us saying mazda no longer made the 2.0l sport cx-5 and it was only a 2013 model although mazdas website and every other dealership disagreed and had them in stock. I will never step foot on this property and will advise anyone i know to do the same. More
Contacted Schwartz a few weeks ago and spoke wth Neil. After an enjoyable conversation I decided to stop by to test drive the 2014 CX-5. Car was ready when I got there. Neil was professional, courteous After an enjoyable conversation I decided to stop by to test drive the 2014 CX-5. Car was ready when I got there. Neil was professional, courteous and informative. No pressure to buy as I mentioned I needed to do more research. Neil followed up to see if I had any questions. Advised Iwanted to do a night time test drive, which I did with Neil two days later. Car was ready to go when I stopped by for second test drive. Negotiations were cordial and Neil and his manager were professional. Settled at a fair and competitve price for CX-5 and my trade. Car was ready as promised several days later, since I had several options installed. Paperwork was straightforward and Ernie in finance was informative. Since purchasing Schwartz has contacted me several imes to check in on satisfaction. I have purchased many cars over the years, and buying from Schwartz was one of the better experiences. Neil is informative and professional and an overall great guy.....a significant departure from the stereotypical car person. I would highly recommend Neil and Schwartz if you are in a market for a Mazda. More
Very knowledgeable salesman. Made sure we knew how to use all features of the car before we left the lot. Would send friends and family to them if they were looking for a car. use all features of the car before we left the lot. Would send friends and family to them if they were looking for a car. More


