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Schumacher Volvo Cars of the Palm Beaches - Service Center

West Palm Beach, FL

4.9
277 Reviews

277 Reviews of Schumacher Volvo Cars of the Palm Beaches - Service Center

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February 15, 2023

Schumacher is truly a 'family' dealership and are true to their mission statement that they want to be your dealership for life. Jaden was helpful on the phone when coordinating the service visit and Devin More

by rbedasse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaden, Devin
Feb 15, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

February 07, 2023

Erick and the staff are a great team, supportive and cohesive; making a service experience pleasant, informative and comforting that my motoring investment is being cared for by the best people. More

by Rich
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

We are glad you had a good experience, please let us know what we can do better next time to earn a 5-star rating. Customer service Manager, Schumacher Auto, 561 253 6733.

January 26, 2023

Erick Rivera is very Knowledgeable, professional, courteous and kept me informed at all times of the status of my service. More

by csylves8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

January 21, 2023

Wonderful, and Erick Rivera was most helpful. He was so accommodating and couldn’t have been nicer and more friendly. More

by Oebro1510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

January 20, 2023

Your service advisor,Erick ,made sure to get the service done in a timely manner. His pleasant demeanor and incredible car knowledge are a real asset to your dealership. I will be back for my next appt. More

by Bshee4247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mrs Rivera at service take in....what a nice lady
Jan 23, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We appreciate your business.

December 14, 2022

Eric is the main reason I go to the dealership. It definitely cost more at Schumacher, but Eric's attention to detail (and your hot chocolate) are important. He is able to get me in and out and e More

by wynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you so much for your kind words, Wynn. We really appreciate you taking the time out to share your experience with us.

October 30, 2022

The sales experience 3 years ago was awesome. Their service center is exceptional and always gives a professional effort. More

by snswilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex in Service
Oct 31, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

October 01, 2022

Devon had made sure that there would be a loaner car for me, and there was. I received updates without having to call in. The whole process was made to be as easy as possible for me. More

by Johns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon
Oct 04, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

These words go a long way, it motivates us to work even harder, thank you for the review we are glad you had a great experience

September 29, 2022

Mr. Erick Rivera is always exceptional. He went above and beyond on the car service at moments notice.He even gave us a loaner for our family to resume to our daily routine. I would never hesitate to call th More

by Francis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Hello Francis , thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

September 29, 2022

My service representative, Erick is someone that I can always count on to follow through with what he says. Since I live a fair distance from the dealership, if I need a part, he makes sure it will be the More

by jennystj1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Hello Jenny , thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

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