Erick Rivera

I had an absolutely exceptional experience at Schumacher Volvo of the Palm Beaches! From beginning to end, the entire team was welcoming, professional, friendly, and attentive. I would especially like to r Volvo of the Palm Beaches! From beginning to end, the entire team was welcoming, professional, friendly, and attentive. I would especially like to recognize my service advisor, Devin Cotler, for providing outstanding customer service. Devin was extremely helpful, knowledgeable, courteous, and professional, making the entire experience smooth and pleasant. I also want to thank the entire service team for their dedication, teamwork, and commitment to customer satisfaction. Everyone went above and beyond to make sure I had a wonderful experience. It's truly a pleasure to visit a dealership where customers are treated with such care and respect. I highly recommend Schumacher Volvo of the Palm Beaches and their amazing team. Keep up the excellent work! More

Print

My experience at Schumacher Volvo of the Palm Beaches was exceptional! The staff was professional, friendly, and attentive throughout the entire process. Their outstanding customer service made my experience exceptional! The staff was professional, friendly, and attentive throughout the entire process. Their outstanding customer service made my experience truly enjoyable. I highly recommend this dealership! More

Print

I visited Schumacher Volvo of the Palm Beach on 10/6/2026 to replace a 2nd key for my 2023 XC40 that was lost/misplaced during a recent move. Alex was my service advisor and kept me apprised during my wait t to replace a 2nd key for my 2023 XC40 that was lost/misplaced during a recent move. Alex was my service advisor and kept me apprised during my wait time at the dealership. He was courteous, professional and expedited the process as I had a 3 hour drive to get home. I also met with Erick Riviera, Service Manager, with whom I had dealt for several years for my regular maintenance checks. He ensured that I was satisfied and my issue was adequately resolved. Kudos to the Schumacher staff. More

Print

Eric provided excellent service and communicated with both my wife and myself in a professional and friendly manner both my wife and myself in a professional and friendly manner More

Print

Great Service! Thank you to Eric and his amazing Team. The best in West Palm Beach! Thank you to Eric and his amazing Team. The best in West Palm Beach! More

Print

I purchased my vehicle in August 2025. The salesman Torrey Jones was knowledgeable and helpful and helped me structure a perfect lease. I have now been in to service the car and he still The salesman Torrey Jones was knowledgeable and helpful and helped me structure a perfect lease. I have now been in to service the car and he still always is friendly and helpful. Justin Lepone More

Print

Erick is always a pleasant person to deal with. He is knowledgeable and personable and provides excellent customer service. He is definitely an asset to the Schumacher family. He is knowledgeable and personable and provides excellent customer service. He is definitely an asset to the Schumacher family. More

Print

Erick was very helpful and exceptional. Gave me excellent customer service experience. I was satisfied with everything. Gave me excellent customer service experience. I was satisfied with everything. More

Print

The best service always provided by Erick Rivera and his service team at Schuamchet Volvo. service team at Schuamchet Volvo. More

Print

Avoid This Dealership for Service! Do yourself a favor—take your car somewhere else for service. My experience with Eric from the service department was beyond frustrating. He never Do yourself a favor—take your car somewhere else for service. My experience with Eric from the service department was beyond frustrating. He never answers the phone or returns calls. When we finally got in touch, he said diagnosing the codes would take about 45 minutes and that he’d let us know if my husband could get a loaner. Four hours later, my husband gets the car back—and the codes are still there. This is a car with less than 6,000 miles on it! This isn’t the first time, either. Previously, they “cleared” a code, and we had to return because the issue wasn’t actually fixed. I gave them another chance, thinking it was a one-time mistake. This time, when my husband went back, Eric was “too busy” to fix their mistake or give him a loaner—even though he knew my husband had to pick up our daughter from school all the way in Loxahatchee. I called the service manager Rick Presley - of course, he was “in a meeting.” I left a message saying if I didn’t hear back, I’d escalate it to corporate. Never heard from him. They care if you give them a good survey score, but they don’t care enough to call back after screwing up twice. Unacceptable service. More

Print