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Schumacher Volvo Cars of the Palm Beaches - Service Center

West Palm Beach, FL

4.9
272 Reviews

272 Reviews of Schumacher Volvo Cars of the Palm Beaches - Service Center

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July 24, 2023

Excellent, compassionate and very fair service. The experience was beyond expectations. I have no hesitation in recommending Matthew Needle; you will be guaranteed excellent service. More

by Dr Avron White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Needle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon, and Jim 5 star for both employees
Jul 24, 2023 -

Dr Avron White responded

Schumacher Volvo Cars of the Palm Beaches Jul 24, 2023 Dr Avron White Excellent, compassionate and very fair service. The experience was beyond expectations. I have no hesitation in recommending Matthew Needle; you will be guaranteed excellent service.

Aug 01, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Hello Dr. White, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

July 15, 2023

Erick Rivera is outstanding! He's extremely competent, professional, personable and an outstanding people person. He listens to your needs and ensures that every need is evalua More

by dkhiho
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

July 11, 2023

Mr. Erick Rivera again exceeded my expectations. He always deliver, greets you with a smile and explain everything thoroughly. Truly an asset to the company. Service was very exceptional. More

by Francis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Hello Francis, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

June 03, 2023

Service dept goes above and beyond every time I go in. Devin Cotler (service manager) is outstanding in that he is responsive and accommodating to my busy schedule. Highly recommend these guys. More

by Dleventhal
Recommend Dealer
Yes
Employees Worked With
Devin Cotler
Jun 08, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Hello, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

May 25, 2023

From setting up the service appt to the actual service, the process was seamless. Communication is priority. Service advisor Erick has worked with me for several years and is consistently courteous and pro More

by joan.113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denny
May 25, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to leave such a positive review about your experience at Schumacher Volvo Cars of the Palm Beaches. We are thrilled to hear that Erick provided you with the necessary guidance and support during your service visit. We hope to continue serving you and providing the best possible customer service in the future.

May 23, 2023

The dealership location is nice and welcoming, the technicians are skilled, but the highlight for me is my personal Service Coordinator, Devin Cotler! He has surpassed all of my expectations for profe More

by reyesarts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Cotler Service Coordinator
May 24, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Hello thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priorities, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

May 24, 2023 -

reyesarts responded

My pleasure!

May 12, 2023

Staff is professional and courteous. They always explain the process and assist with concerns. I like that I have an assigned rep who always remembers my car and details More

by Mariam.obas24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 12, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Hi Miriam. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

May 01, 2023

Erik is by far the best service advisor. He was so helpful in getting my car fixed More

by jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

April 20, 2023

Their service department is amazing! Eric, my advisor is a proof of excellent customer service! More

by Juliana3219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

April 12, 2023

Very happy with the service, like always, Erick was there to help me and provide an exceptional service. Thank you Erick More

by americagomez89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Capaz
Apr 19, 2023 -

Schumacher Volvo Cars of the Palm Beaches responded

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

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