Schumacher Volvo Cars of the Palm Beaches

Poor Service Department I came to Volvo of Palm Beach for purchasing a backup key for my Volvo XC 90. The first time I arrived on Jan. 18 2015 I was told they do not take wal I came to Volvo of Palm Beach for purchasing a backup key for my Volvo XC 90. The first time I arrived on Jan. 18 2015 I was told they do not take walk-ins for cutting keys I would have to make an appointment. At this location they don't schedule appointments after 3 pm during the week nor on Saturdays. How a service department carries those types of hours is beyond me. So complying I scheduled an appointment for the next time I could fitting that criteria from my job as a school teacher. Feb 26 at 3 pm, however meetings ran long at work that day and there was no way of me making it for 3 pm. I called and spoke to a service rep I informed that I would be running 30 minutes late, I was told that would not work and that I need to reschedule. I was then told that they can schedule a shuttle service to and from work and that all I need to do is schedule an appointment for a specific time. I made the appointment for Friday March 6 at 8 am. Upon arriving at 8 am the data entry started and at 8:15 I was informed that the one driver they have is out on a delivery and he wouldn't be back for 20 minutes; since it is now a first come first serve situation and that individuals had been able to arrive earlier and thus now I was going to be late for work. If I was told to come early that would have been very easy. Their solution to the problem, "Sir you can schedule another appointment!" At that point, I had enough of poor customer service and communication. I asked for the location of another dealership that I can go to and I was told "I would have to Google it, just like him. Since we are a franchise!" One rep that heard the rude remark did say the nearest was Gunther. The next day I went to Gunther Volvo, surprisingly they took appointments and service on Saturdays; and even worked till 6 pm during the week. In 15 minutes of being at Gunther I had accomplished more and received much better service than the 3 month lack of customer appreciation ordeal at Volvo of the Palm Beaches. More

upset I took my car in on Monday for an oil change.The tech told me I have a $500.00 car ,in my opinion is an insult..Its A 1991 240 Volvo that I love.It ju I took my car in on Monday for an oil change.The tech told me I have a $500.00 car ,in my opinion is an insult..Its A 1991 240 Volvo that I love.It just happens to be my favorite model.He didn't top off the fluids.He kept abruptly shaking my wheels to show me and another tech how bad I needed ball joints. I thought he was going to further damage the ball joints with his force. It was the worst experience I have ever had.I would not go back here again.Not a good day for me.However I want to mention the service adviser inside and the cashier were very nice people.The mechanic needs training in customer service skills and efficiency.Now the Check engine light comes on. More

Service nightmare Took my 2000 s40 in to have an oil leak fixed - diagnosed as a leaking vvt cam gear problem - car ran perfectly except for the oil leak - had to repla Took my 2000 s40 in to have an oil leak fixed - diagnosed as a leaking vvt cam gear problem - car ran perfectly except for the oil leak - had to replace the timing belt as well since to oil was leaking heavily onto the timing belt. $1,512.10 later I picked up the vehicle and it ran fine under normal acceleration but cut out, missed and sputtered under load. I called and took it back and they said they would fix the problem. After 2 days Corey Mckinney called me and said the problem was that the vehicle needed all the ignition parts replaced as well as the fuel pressure regulator - this is a TIMING issue which happened when they performed their work on the timing components...seemingly a total attempt to make more money off cuatomers. More

So far so good I came in to purchase a used vehicle at Suburban Volvo that my daughter had found for me. Jay was a big help in assisting me to get the car and purch I came in to purchase a used vehicle at Suburban Volvo that my daughter had found for me. Jay was a big help in assisting me to get the car and purchase price that was affordable for me. I hope I don't need to purchase another vehicle for several years but if I do, I would definitely return to Suburban Volvo. More

Used car purchase Tom and Pierre and the guys to see. If you want a new or used car this is the place to go. NO hidden fees and straight forward no B.S. theses guys are Tom and Pierre and the guys to see. If you want a new or used car this is the place to go. NO hidden fees and straight forward no B.S. theses guys are worth the drive north into Palm Beach from Coral Springs. I shopped on the internet at several different dealers and they simply cant compare to this dealership.This is the fourth that car we have got from Tom and the crew up there. No haggling over prices they will work with you and go beyond to try and get you into the car your looking at. If you want the best go to Suburban Volvo in West Palm Beach you will not be Disappointed. Thank Tom. Ricky Eaton in Coral Springs More

Good to Bad This is my second purchase from Suburban Volvo with my first in 2007 and my second a few months ago. My first purchase was for a new car and was done This is my second purchase from Suburban Volvo with my first in 2007 and my second a few months ago. My first purchase was for a new car and was done through internet sales with Ellen Mudrick who was great. I had no issues and everything was handled excellently (the only reason I did not give straight poor) This second time was such a fiasco. My husband had looked at a used car the day before. I was coming to look at it and take to our mechanic for inspection. When I sat down to discuss the deal my husband had made with the salesman all of the sudden he had a case of amnesia.I had to call my husband at work and go over each and every detail of what they had spoken about. It was a ridiculous back and forth. Then I was told I could purchase a warranty for the car. I did and then was called back several days later saying the car was to old and they could not honor the warranty. This was one of the main reasons I purchased the car was because of the securityof the warranty. Now, I have had several mechanical problems with no warranty. Makes me think they knew. I will never go back to this dealership ever after this experience. I do not know if there is a difference between buying new or used in this dealership but it was awful this time around. As a side note: I brought my first car to be serviced for a broken glove box handle and an oil change. When I came back to pick the car up the glove box handle had not been fixed and the service rep said that he wanted to talk to me about the cost first. He told me it would be $658.OO (THIS IS NOT A TYPE-O). Yes FOR THE HANDLE TO BE FIXED. I was astounded and ended up going to see a friend who owns a body shop who looked up the price for the handle--$11.88. I ended up calling the service manager, who did indeed fix it for free. However, after that I never trusted their service department, especially when I ended up paying $1,000.00+ for engine mounts just a few months earlier when my car had 55K miles on it. More

Discovering how wonderful Volvos are! My husband Dale and I were born and bred General Motors customers. We have never experienced the elegant style, safety, and luxury of a Volvo until we My husband Dale and I were born and bred General Motors customers. We have never experienced the elegant style, safety, and luxury of a Volvo until we came into Suburban Volvo and asked to test drive the XC 90 SUV. We fell in love instantly, and could see the people of the dealership were proud of their Volvos, as well they should be. We test drove two other off brand models and it was a "no brainer" that the Volvo was solid, safe, and luxurious. Our sales lady, Maryann Swejkoski was so knowledgeable, helpful and patient with us, and Pierre the finance manger made the end of our process for purchasing a breeze. We have already told everyone how great they were, and would not only recommend them highly, but be glad to do business with them again. But something tells me that Volvos have a long life span. We really love our Volvo! Kathy Meer More

Customer service is great Shopping for a new automobile had been a stressful experience until I found myself at Suburban Volvo. The customer care, honest answers and no-pressur Shopping for a new automobile had been a stressful experience until I found myself at Suburban Volvo. The customer care, honest answers and no-pressure approach of the manager as well as the salesman were commendable. I would attribute more than 50% of my decision to lease a Volvo to the care and expertise of the management and sales personnel. Daniel Gruber and Jay Rosner are unbeatable when it comes to a great car buying experience. If you're looking for a nice dealership, honest and knowledgeable people and good service, go check out Suburban Volvo. I'm certainly glad I did. More

Outstanding This was my second purchase from Suburban Volvo. I would highly recommend them! Smooth process from start to finish. Jay Rosnar was delightful to work This was my second purchase from Suburban Volvo. I would highly recommend them! Smooth process from start to finish. Jay Rosnar was delightful to work with. He was knowledgable and professional. I can't say enough! I love my new car! More

Awesome!!You guys are so so wonderful! Impressive service! No hassle...always pleasant helpful and willing to go the extra mile..Jay Rosner it was such a joy to work with you. Danny the sales manager.... Pierr No hassle...always pleasant helpful and willing to go the extra mile..Jay Rosner it was such a joy to work with you. Danny the sales manager.... Pierre in finance I so appreciate all of you for the way you handled my car buying experience from beginning to end. More