Schumacher Volvo Cars of the Palm Beaches

Good to Bad This is my second purchase from Suburban Volvo with my first in 2007 and my second a few months ago. My first purchase was for a new car and was done This is my second purchase from Suburban Volvo with my first in 2007 and my second a few months ago. My first purchase was for a new car and was done through internet sales with Ellen Mudrick who was great. I had no issues and everything was handled excellently (the only reason I did not give straight poor) This second time was such a fiasco. My husband had looked at a used car the day before. I was coming to look at it and take to our mechanic for inspection. When I sat down to discuss the deal my husband had made with the salesman all of the sudden he had a case of amnesia.I had to call my husband at work and go over each and every detail of what they had spoken about. It was a ridiculous back and forth. Then I was told I could purchase a warranty for the car. I did and then was called back several days later saying the car was to old and they could not honor the warranty. This was one of the main reasons I purchased the car was because of the securityof the warranty. Now, I have had several mechanical problems with no warranty. Makes me think they knew. I will never go back to this dealership ever after this experience. I do not know if there is a difference between buying new or used in this dealership but it was awful this time around. As a side note: I brought my first car to be serviced for a broken glove box handle and an oil change. When I came back to pick the car up the glove box handle had not been fixed and the service rep said that he wanted to talk to me about the cost first. He told me it would be $658.OO (THIS IS NOT A TYPE-O). Yes FOR THE HANDLE TO BE FIXED. I was astounded and ended up going to see a friend who owns a body shop who looked up the price for the handle--$11.88. I ended up calling the service manager, who did indeed fix it for free. However, after that I never trusted their service department, especially when I ended up paying $1,000.00+ for engine mounts just a few months earlier when my car had 55K miles on it. More

Discovering how wonderful Volvos are! My husband Dale and I were born and bred General Motors customers. We have never experienced the elegant style, safety, and luxury of a Volvo until we My husband Dale and I were born and bred General Motors customers. We have never experienced the elegant style, safety, and luxury of a Volvo until we came into Suburban Volvo and asked to test drive the XC 90 SUV. We fell in love instantly, and could see the people of the dealership were proud of their Volvos, as well they should be. We test drove two other off brand models and it was a "no brainer" that the Volvo was solid, safe, and luxurious. Our sales lady, Maryann Swejkoski was so knowledgeable, helpful and patient with us, and Pierre the finance manger made the end of our process for purchasing a breeze. We have already told everyone how great they were, and would not only recommend them highly, but be glad to do business with them again. But something tells me that Volvos have a long life span. We really love our Volvo! Kathy Meer More

Customer service is great Shopping for a new automobile had been a stressful experience until I found myself at Suburban Volvo. The customer care, honest answers and no-pressur Shopping for a new automobile had been a stressful experience until I found myself at Suburban Volvo. The customer care, honest answers and no-pressure approach of the manager as well as the salesman were commendable. I would attribute more than 50% of my decision to lease a Volvo to the care and expertise of the management and sales personnel. Daniel Gruber and Jay Rosner are unbeatable when it comes to a great car buying experience. If you're looking for a nice dealership, honest and knowledgeable people and good service, go check out Suburban Volvo. I'm certainly glad I did. More

Outstanding This was my second purchase from Suburban Volvo. I would highly recommend them! Smooth process from start to finish. Jay Rosnar was delightful to work This was my second purchase from Suburban Volvo. I would highly recommend them! Smooth process from start to finish. Jay Rosnar was delightful to work with. He was knowledgable and professional. I can't say enough! I love my new car! More

Awesome!!You guys are so so wonderful! Impressive service! No hassle...always pleasant helpful and willing to go the extra mile..Jay Rosner it was such a joy to work with you. Danny the sales manager.... Pierr No hassle...always pleasant helpful and willing to go the extra mile..Jay Rosner it was such a joy to work with you. Danny the sales manager.... Pierre in finance I so appreciate all of you for the way you handled my car buying experience from beginning to end. More

Very happy customers My husband and I were very pleased with the professional service we received at your dealership and will certainly recommend you and Mr.Elliott Bates My husband and I were very pleased with the professional service we received at your dealership and will certainly recommend you and Mr.Elliott Bates to our friends and family. We are in love with our Volvo XC90. Thanks so much. Mr & mrs. Kenneth Uter More

SHEndler......Great purchase experience The Volvo I purchased on August1, 2014 is the fourth Volvo my husband and I have purchased with Elliot Bates. His calm pleasant manner instills confi The Volvo I purchased on August1, 2014 is the fourth Volvo my husband and I have purchased with Elliot Bates. His calm pleasant manner instills confidence. As a knowledgeable professional salesperson Elliot leaves no matter unattended. There is no doubt that he fulfills his promise to provide a "simple, honest, hassle free vehicle purchase experience." Thank you Elliot. More

Tamara Great!!! Very friendly and helpful!!! I enjoy working with her and she always keeps me updated on the status of my car/service and when it will be Great!!! Very friendly and helpful!!! I enjoy working with her and she always keeps me updated on the status of my car/service and when it will be ready. More

GREAT 5 STARS TO SUBURBAN VOLVO Tom and Pierre and the guys to see. If you want a new or used car this is the place to go. NO hidden fees and straight forward no B.S. theses guys are Tom and Pierre and the guys to see. If you want a new or used car this is the place to go. NO hidden fees and straight forward no B.S. theses guys are worth the drive north into Palm Beach from Coral Springs. I shopped on the internet at several different dealers and they simply cant compare to this dealership.This is the 2 car we have got from Tom and the crew up there. No haggling over prices they will work with you and go beyond to try and get you into the car your looking at. If you want the best go to Suburban Volvo in West Palm Beach you will not be Disappointed. More

Unparalleled service and experience First let me say that I was surprised at the size of the dealership and the quantity of the selection of automobiles! Great cozy environment with qua First let me say that I was surprised at the size of the dealership and the quantity of the selection of automobiles! Great cozy environment with quality people selling a great automobile and servicing them as well as others. They have great prices, better than those in Tampa, where I live! I drove the across the state because my interaction through email and the phone was welcoming. This was the easiest, least painful purchase I have made in years. I drove off the lot in my S80 a happy man. Maryann was terrific to work with and provided some great advice. She did everything to ensure my experience was comfortable and that I left satisfied with the experience, happy with the automobile, and comfortable with knowing that I was treated right. Thank you Maryann and Pierre! I love the Volvo. More