Schumacher Volvo Cars of the Palm Beaches

Great customer service by Sheila Shular. I always get great personal attention and never feel rushed. All details of the service are always explained in throughly. If I have specific service I always get great personal attention and never feel rushed. All details of the service are always explained in throughly. If I have specific service questions Sheila will alway get an answer for me. For this service there was no fee charged because it was the 30,000 vehicle check. More

Scheduled maintenance Sheila was very professional and personable as always. She makes the overall service experience a pleasure. I would recommend her and the dealership Sheila was very professional and personable as always. She makes the overall service experience a pleasure. I would recommend her and the dealership to family, friends and colleagues. More

Always the best I always get prompt efficient service service tech always polite, always takes care of issues very promptly give me full attention always sincere and I always get prompt efficient service service tech always polite, always takes care of issues very promptly give me full attention always sincere and very pleasant More

Service visit Provides tv, coffee, fruit, and doughnuts while waiting. The wait was long because extra work needed to be done. Sheila always thorough and keeps me i Provides tv, coffee, fruit, and doughnuts while waiting. The wait was long because extra work needed to be done. Sheila always thorough and keeps me informed of the status of vehicle. More

Service for my Volvo. It was a pleasure working with Sheila Shular! She is a true asset to the dealership. Ms. Shular takes her time to explain the what's and why of the It was a pleasure working with Sheila Shular! She is a true asset to the dealership. Ms. Shular takes her time to explain the what's and why of the service working being done to the car. It is always a nice experience dealing with her. Linda More

Pleasant, fast service, very professional, outstanding My service advisor Darwin Perez. Was pleasant, professional and caring and OUTSTANDING. He made me feel as part of the family. Was detailed and his My service advisor Darwin Perez. Was pleasant, professional and caring and OUTSTANDING. He made me feel as part of the family. Was detailed and his customer service knowledge was impressive. All I can say is that Darwin is a great asset to your company. Thank you Volvo. More

Horrible customer service, avoid at all costs! We purchased a used vehicle from Schumacher Volvo of the Palm Beaches in February 2015. The vehicle was as expected, but our interactions with the sta We purchased a used vehicle from Schumacher Volvo of the Palm Beaches in February 2015. The vehicle was as expected, but our interactions with the staff left much to be desired. In the paperwork we signed with the purchase, there were multiple clerical errors, from the specific details of the vehicle we were buying to the cost. Not surprisingly, all the accounting errors were in Schumacher’s favor. Multiple hidden costs were added to our total. The staff acted surprised that we actually read all the forms and told us not to worry about things that were left blank and would be filled in after we signed. We are not Florida residents but Schumacher said it would be easy to get the plates and registration for us in our home state. For this service, they charged $487. After two months, our second temporary tag had expired and we had received no title nor permanent plates. In the weeks leading up to this, we attempted to contact Schumacher numerous times and never received a return call. Resolution only began when we filed a formal complaint with FLHSMV. Only then did Schumacher return our contact attempts. Eighty days after purchase, we received our Oregon plates and registration. One hundred days after purchase, we received the title. These time lines broke Florida and Oregon laws. When we submitted our complaint through BBB, Schumacher did not respond. More

Darwin Perez very knowledgeable and helped us great. Had service on my 2 Volvos, Darwin Perez was great very helpful. Will be back to see Darwin. He explained everything clear and when we left were happy Had service on my 2 Volvos, Darwin Perez was great very helpful. Will be back to see Darwin. He explained everything clear and when we left were happy. More

Great job Nice job Sheila Shular! It was a nice experience! It's nice when you can feel like you are treated fairly! I will be back! Nice job Sheila Shular! It was a nice experience! It's nice when you can feel like you are treated fairly! I will be back! More

Very Positive, Fantastic! The Sales Team was very helpful, patient and knowledgeable. A special thanks to Ana, Rolando and especially to Don... They all made me feel at home. The Sales Team was very helpful, patient and knowledgeable. A special thanks to Ana, Rolando and especially to Don... They all made me feel at home. More