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Schumacher Volvo Cars of the Palm Beaches

West Palm Beach, FL

4.9
1,003 Reviews
“ To Serve Customers for Life” That is the mission of the Schumacher Family of Dealerships. It is the driving force behind the hard work and sincere commitment on the part of our team to provide you with the best automobile shopping experience possible. Value and quality in the products you choose is just the beginning. Service and commitment are long-lasting. For over 40 years Schumacher has been an organization that people know to be of the highest integrity, providing you world class products and a sincere focus on your ongoing satisfaction. Our customers and employees are our greatest asset and we respect and value their contributions. I invite you to join the Family of Satisfied Schumacher Customers.
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3001 Okeechobee Blvd

West Palm Beach, FL

33409

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Showing 1,003 reviews

January 24, 2022

I don't give bad reviews often but WOW. This dealership, specifically their service department, has real issues. I called to have the ac repaired on my lease. On the phone, the rep told me to bring it in wi More

by gilbertm2001
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
rude person
Jan 24, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Gilbert we would be more than happy to take care of your service needs just as we have done in the past. Please contact our scheduling department to schedule your next service visit. Gilbert, as much as we truly desire to resolve all our customers’ requests to their satisfaction, it is not possible to meet your request for a loaner vehicle this time. We currently are experiencing low availability of loaner cars, and we apologize for that. We hope you understand, we appreciate your patronage, and we do apologize for the shortage issue, we don't know how long this shortage will affect the industry but we are coping the best we can.

Jan 24, 2022 -

gilbertm2001 responded

I’m completely understanding of the times and shortage of vehicles, that is not my issue. While your explanation is acceptable, your lack of respectful customer service is not. 1. Your rep told me to come in. 2. The gentleman who was supposed to help me out was incredibly rude. 3. No solution offered. 4. Excuses that you could not work on my AC because it’s cold outside and that you’re short AC techs is not my responsibility. Mine is to pay for the car, which I do and part of that is the promise that you will service my car, which by his admission, you could not. To summarize, as a customer, I don’t feel your service department wants to provide a service to me as a customer. Rather, I’m somehow meant to feel as if I’ve done something wrong for bringing my car to you. That, like I said to your service writer is unacceptable. Luckily for me, Volvo corporate and Gunther have a culture of mutual respect. I like many others will simply take my business elsewhere.

January 21, 2022

Zachary was not pushy at all, and was extremely knowlegable of all the cars features. He was very patient as my wife and I had oposing wants for features as he pulled out various models for us to More

by Carl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Rimpela
Jan 24, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Hello Carl, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

January 15, 2022

I always get excellent service at Volvo of the Palm Beaches. My service advisor, Christian Pineda, has been a very honest and reliable resource for keeping my vehicle at top notch condition. Kudos also More

by Mr Felix Angel Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Rivera
Jan 17, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Hello Felix, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

January 15, 2022

Ask for Zach. Awesome experience! Knowledgeable, friendly, courteous, respectful and great listener. Everything handled in a timely professional manner. More

by sarabe
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Rimpela
Jan 17, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Hi, Sara. Thank you for choosing Volvo Cars of the Palm Beaches and Welcome to the Schumacher Family! We hope you love your new vehicle!

January 13, 2022

Best car buying experience ever! Upon our entry into the dealership, we were immediately greeted by Zachary Rimpela, who was eager to help us, yet not pushy at all. We knew the car we were in search of, an More

by Mizells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Rimpela
Jan 14, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Hello The Mizell's, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

January 13, 2022

Zach made the sale a simple process, not an easy task in the car buying world More

by Thejefferys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Capaz, Zachary Rimpela
Jan 14, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Hi, The Jeffery's. These words go a long way, it motivates us to work even harder, thank you for the review!

January 12, 2022

I’ve never had a better car buying experience than I had with Andrew at Schumacher. He was personable, knowledgeable, patient with my questions and so kind. The finance portion went quickly (that was a shoc More

by njdiana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bisaccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

January 05, 2022

Erick Rivera always makes my Volvo issues easy to handle. Excellent service advisor! Great service over all. Quick accommodate with the service. More

by MyVolvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
Jan 06, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

January 04, 2022

Zach is extremely knowledgeable, honest, and patient. Thanks to him, we were able to find a car that fits our family perfectly. We will be going to Zach for all of our future car purchases. Use him, you’ More

by sarahrussell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Rimpela
Jan 06, 2022 -

Schumacher Volvo Cars of the Palm Beaches responded

Hi, Sara. Thank you for choosing Volvo of the Palm Beaches and Welcome to the Schumacher Family! We hope you love your new vehicle!

December 22, 2021

Words cannot express how great my experience was while purchasing a vehicle through Steven Rodriguez. Although this process can be very skeptical (especially nowadays), he was extremely trustworthy and de More

by brynenglish
Recommend Dealer
Yes
Employees Worked With
Steven Henriquez
Dec 23, 2021 -

Schumacher Volvo Cars of the Palm Beaches responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again.

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