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Schumacher Lincoln of Delray - Service Center

Delray Beach, FL

4.6
58 Reviews

58 Reviews of Schumacher Lincoln of Delray - Service Center

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June 03, 2024

Staff at Schumacher were absolutely on top of my car's concern from Tuesday helping me order the towing pick up, delivery to dealer, Dave at the service dept, and until I picked it up on Friday afternoon. More

by gorayd439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jun 07, 2024 -

Schumacher Lincoln of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

May 17, 2024

Dealership was very helpful and knowledgeable. By far one of the best dealers I have been to for service More

by kmccuish99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kuznetz
May 24, 2024 -

Schumacher Lincoln of Delray responded

Your appreciation is highly valued. Thank you for the review! We are glad that you had a great customer experience, we hope to see you again soon.

May 09, 2024

Schumacher Lincoln in Delray works with customers and provideshonest comprofessional service with integrity. Necessary repairs are done, timely, and within budget highly recommend the service department More

by frankcalfieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kuznetz Service Advisor
May 10, 2024 -

Schumacher Lincoln of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

March 27, 2024

Everyone at Schumacher Lincoln is very professional and friendly!! I love the level of service I received when I brought in my Aviator :) More

by daphnegollobit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kuznetz
Mar 27, 2024 -

Schumacher Lincoln of Delray responded

Hi Daphne. Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

March 02, 2023

The service I receive from Micheal and his team is truly remarkable. It guarantees that I will purchase my next vehicle from this dealership. More

by RLSFDP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Petrarca
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal Kuznetz, Jonathan Park
Mar 03, 2023 -

Schumacher Lincoln of Delray responded

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

October 10, 2022

I do not understand how you can so call" repair" my car for around $3000.00 and the car still have issues, but you are charging me 144 for diagnostic when i brought it back..it does not make sense. Pleas More

by MAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael
Oct 11, 2022 -

Schumacher Lincoln of Delray responded

Hi, MAL. We are sorry to hear about your experience, but we thank you for sharing this with us. Please give us an opportunity to look into the repairs made to your vehicle by contacting our Customer Experience Management team directly at 561-253-6733 or at cs@schumacherauto.com.

July 25, 2022

Garbage dealership. No shuttle service, no courtesy loaners. Always an excuse whenever I bring my car in for service. My car is under warranty, and they still refused t More

by Karengreen0116
Recommend Dealer
No
Employees Worked With
Service
Aug 01, 2022 -

Schumacher Lincoln of Delray responded

Karen, thank you for sharing your experience at Lincoln of Delray Beach, we are sorry to hear that our standard was not met during your interaction with us. We listen to your concerns and are truly working everyday to make an improvement for our clients. Thank you Schumacher Auto.

June 27, 2022

FANTASTIC really. Wonderful waiting area. Thank you. Michael Pagan was so professional plus very kind. I was grieving my husband who died 6/18/22. Michael went that ex More

by Shearenergy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pagan
Jun 28, 2022 -

Schumacher Lincoln of Delray responded

Shearenergy, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please know that we are here for you anytime, just call we will be happy to assist you.

Jun 28, 2022 -

Shearenergy responded

Thank you

June 11, 2022

Professional staff, outstanding performance. Customer service is the Best. The pick up and delivery of the car was flawless. More

by jdaviddonahue77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Schumacher Lincoln of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

June 09, 2022

Go to service center very efficient they did my oil change and tire rotation estimated it would take about 90 minutes however the job was done in less than 60 minutes they were very friendly very helpf More

by tjjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Receptionist
Jun 10, 2022 -

Schumacher Lincoln of Delray responded

I apologize on behalf of everyone at Schumacher Lincoln of Delray. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team, I will be reaching out to you soon, Customer Service Manager.

Jun 10, 2022 -

tjjackson responded

Great job on the service of my vehicle. Look forward to working with you in the future.

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