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Schumacher Lincoln of Delray

Delray Beach, FL

Overview
Employees
Reviews
Vehicles
4.8
123 Reviews
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2102 S Federal Hwy B

Delray Beach, FL

33483

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Showing 123 reviews

June 09, 2022

Go to service center very efficient they did my oil change and tire rotation estimated it would take about 90 minutes however the job was done in less than 60 minutes they were very friendly very helpf More

by tjjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Receptionist
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Jun 10, 2022 -

Schumacher Lincoln of Delray responded

I apologize on behalf of everyone at Schumacher Lincoln of Delray. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team, I will be reaching out to you soon, Customer Service Manager.

Jun 10, 2022 -

tjjackson responded

Great job on the service of my vehicle. Look forward to working with you in the future.

June 02, 2022

John was exceptional and the whole team a Schumacher Lincoln made me feel right at home. The process was effortless and the team was very professional. I would recommend John and the whole team a Schuma More

by ajrn25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tylyn Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Park
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Jun 03, 2022 -

Schumacher Lincoln of Delray responded

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

June 01, 2022

Carlos Sanchez and Tylyn Meeks both are excellent professionals. We’re very glad with our new Lincoln Aviator. More

by Katia Costa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tylyn Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Sanchez
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Jun 03, 2022 -

Schumacher Lincoln of Delray responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

May 23, 2022

Tylen, the Finance Manager, was wonderful to work with. Professional, helpful. The best I have ever worked with. More

by rossep43
Recommend Dealer
Yes
Employees Worked With
Steven Petrarca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylyn Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Schumacher Lincoln of Delray responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

May 08, 2022

Brand new 2022 navigator. 20 miles. Won’t start on day 2. A total disaster. Nobody answers at the dealer. Calls go to dead ends no matter which options you select. Linco More

by aamcmillin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Park
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May 09, 2022 -

Schumacher Lincoln of Delray responded

Thank you for providing your feedback and letting us know about this issue, Ashley and Andrew. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our Customer Experience Management team directly at 561-253-6733 or at cs@schumacherauto.com. We would be happy to help you out.

May 09, 2022 -

aamcmillin responded

Your service department called today at 8:30. They indicated they were out of loaners. They said I had to call to get the car towed even though we have the black label service package. He said he could find me a lift to hertz. A loaner finally showed up after 3:00 today, more than 30 hours after the car stopped working. The loaner is two class sizes smaller than the car we purchased. It cannot fit our family. It is useless to us. A tow truck came at 4:00. It wasn't able to tow the car because the car couldn't even shift into neutral. A new tow truck just came and took it away. I called the CS number you provided and it went to voicemail. Is the owner of Schumacher aware of this? It's truly unbelievable. No company I've ever worked for would treat someone this way. Read the facts front to back and tell me how you'd feel.

May 08, 2022

My wife bought a brand new 2022 navigator. 20 miles. Won’t start on day 2. A total disaster. Nobody answers at the dealer. Calls go to dead ends no matter which options you select. Linco More

by aamcmillin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Park
Report | Print
May 09, 2022 -

Schumacher Lincoln of Delray responded

Thank you for providing your feedback and letting us know about this issue, Ashley and Andy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our Customer Experience Management team directly at 561-253-6733 or at cs@schumacherauto.com. We would be happy to help you out.

May 09, 2022 -

aamcmillin responded

Your service department called today at 8:30. They indicated they were out of loaners. They said I had to call to get the car towed even though we have the black label service package. He said he could find me a lift to hertz. A loaner finally showed up after 3:00 today, more than 30 hours after the car stopped working. The loaner is two class sizes smaller than the car we purchased. It does not fit our family. It is useless to us. A tow truck came at 4:00. It wasn't able to tow the car because the car couldn't even shift into neutral. A new tow truck just came and took it away. I called the CS number you provided and it went to voicemail. Is the owner of Schumacher aware of this? It's truly unbelievable. No company I've ever worked for would treat someone this way. Read the facts front to back and tell me how you'd feel.

May 05, 2022

I was very comfortable with the whole process would recommend to any one to purchase from dealership More

by KEDS107
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
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May 05, 2022 -

Schumacher Lincoln of Delray responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

May 05, 2022

Excellent sales people no complaints There were two sales men both deserve 50 stars for their work. More

by Buffy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Petrarca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylyn Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Park, Maria Slater, Donal McSullivan, Carlos Sanchez
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May 03, 2022

The management team at Schumacher Lincoln are truly exceptional, Luis , Michael, Jeremy, and Tylynn are true professionals More

by spetrarca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tylyn Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2022 -

Schumacher Lincoln of Delray responded

Hello Steve , thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

April 24, 2022

Great sales team. Josh was helpful from beginning to receipt of my new car. Answered all my questions even on his day off. Great Job. More

by ice67ab
Recommend Dealer
Yes
Employees Worked With
Josh Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2022 -

Schumacher Lincoln of Delray responded

Thank you so much for your kind words, ice67ab. We really appreciate you taking the time out to share your experience with us.

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