Schomp Subaru

Great place to buy a new car The price of a car was what I have been looking for and a dealer was very polite. Highly recommended??! BEAST DEAL EVER!!???? LOVE IT!:) The price of a car was what I have been looking for and a dealer was very polite. Highly recommended??! BEAST DEAL EVER!!???? LOVE IT!:) More

Best dealership I've ever dealt with, highly recommended. I bought Forester at Shortline Subaru a little over month ago. Yesterday, I had a first experience with Service Department. Two thumbs up! despite t I bought Forester at Shortline Subaru a little over month ago. Yesterday, I had a first experience with Service Department. Two thumbs up! despite the fact that my issue was not covered by warranty, their service team proved again that my choice of dealership was one of the best decisions I've ever made in my long life. It was everything you can desire from any service organization: friendly attitude, responsiveness, attention to customer's needs, and high professionalism. Specifically, I want to praise Takeshi Hirano, Cindy Peterson and they manager Garret Nye. I felt like being welcomed and helped by true friends. My deep gratitude also goes to my sales rep Johathan Daiter who oversaw service visit from the beginning to the and, communicate with me about every step and found best solution for the customer (me). Thank you very much, Shortline Team! More

Deposit demand after deal signed for NEW vehicle. There are 2 distinctly different incidents that have led me to NOT recommend this dealership. I will admit that the sales process, though a bit long ( There are 2 distinctly different incidents that have led me to NOT recommend this dealership. I will admit that the sales process, though a bit long (3.5hrs), was pleasant, and we agreed on exactly what we wanted. The "Carlady" was very nice and helpful, the finance guy "M" was also. The vehicle that we "purchased" is IN TRANSIT and has not arrived at the dealership as of the time of this review and when the deal was finalized. During the buying process we stated CLEARLY that while we own our trade-in clear title, we would have to go to the DMV and get the title due to it being lost in a move. We were told by both the sales rep and the finance rep "no problem, as long as we have it by the time you pick up." Papers were signed, conditions agreed upon, etc. 1. This morning 3-FEB, I get a very distressing and borderline threatening phone call from my sales consultant, stating that I "NEED" to deliver the title today to "HOLD" the car or deliver a check for $5000 that would not be cashed in order for them to "guarantee" that the car not be sold to another party. When I called them out on this stating that we have a SIGNED PURCHASE CONTRACT and we agreed to the time frame for us to deliver the title and the trade upon delivery. The back-tracking started, and it was the "Subaru" sales managers directives and it really wasn't $5k check, it was "ONLY $500." why would that be a problem? blah, blah, blah. 2. At the ending portion of our conversation when "M" was attempting to smooth over the situation it was implied that we did not have "final credit approval" and the deal "could" fall apart based on my not complying with not dropping off the deposit or title right away. etc. Clearly I am now thinking about walking away from the deal entirely unless something substantial happens and will give no end of negative reviews to anyone that asks. More

Greg is the best! Working with Greg Shevell was the best car buying experience of my life. He was very attentive, responsive and professional. He was so easy to work Working with Greg Shevell was the best car buying experience of my life. He was very attentive, responsive and professional. He was so easy to work with and even though I never met him in person, his excellent customer service gained my confidence in buying over the phone. I already knew what I wanted and compared to the dealers in my area, Greg was such a wonderful experience. He kept me up to date, answered all of my questions and was very accessible. I highly recommend Greg and not just because he is from Chicago area (like me). I am excited to have my car and feel that I got a great deal working with Shortline Subaru. I love my Wilderness Green Outback and am so confident and safe in my all wheel drive car. It was fun driving in the blizzard last night! More

Great team at Shortline Subaru Marvis Cobb and Gabriel Gomez were very efficient and a great help, as we were in a hurry. I visited other dealerships that were not as easy to work Marvis Cobb and Gabriel Gomez were very efficient and a great help, as we were in a hurry. I visited other dealerships that were not as easy to work with. Thank you, Shortline Subaru. More

Perfect car buying experience We contacted several Subaru dealerships on-line after we knew what we wanted in our new Forrester. David was the most responsive and helpful of them a We contacted several Subaru dealerships on-line after we knew what we wanted in our new Forrester. David was the most responsive and helpful of them all. He worked quickly to find the exact color, model, and all the bells and whistles on our list, and had it ready bright and early the following Saturday morning. His friendly and funny personality, along with Tony's, made the purchase seem quick and easy. We left smiling from ear to ear! More

Excellent Service Looking for a long time for the Outback V6 engine. Found it and Carl held the car for us till we could get there from Steamboat. Excellent service d Looking for a long time for the Outback V6 engine. Found it and Carl held the car for us till we could get there from Steamboat. Excellent service did not feel like we were getting pressure due to the demand of the car. Excellent customer service all the way to late hours on the evening. More

New car purchase Marvis took my call Christmas Eve day while enroute from KS to Denver. He was knowledgeable, patient & researched the answers to all my questions. Marvis took my call Christmas Eve day while enroute from KS to Denver. He was knowledgeable, patient & researched the answers to all my questions. After several phone calls he agreed to send me an email with the details of his quote including the added accessories, sales tax, and a total. I bought the subaru on the phone, the same day. Today, 30 days later, I took delivery of the car. I walked into the dealership at 12:30 & by 5:30 I had my permanent license plate. I had not only driven the subaru, Marvin had arranged a smooth transition with all the departments at Shortline to get the registration done, both warranties explained, a very thorough introduction to the car, AND, I had my permanent license plate & tags at the Littleton Jefferson County office. Marvis went out of his way so I did not have to return from Tucson early to get my permanent license plate. A very professional job well done!!! More

Mellow Salesman Gets the Sale - YAY ! Greg Kraft did not come running out to attack the potential new buyer. He did not barrage me with annoying questions trying to "bond" with every poten Greg Kraft did not come running out to attack the potential new buyer. He did not barrage me with annoying questions trying to "bond" with every potential new buyer. He did not waste my time with useless and extremely irritating (but very common) "techniques" that many sales people use. I visited almost every dealer on Havana Street and a few in Boulder. Greg and one other salesperson at Boulder Toyota were the only two who managed to hang on to their self-respect and the simple common sense that people are probably going to buy a car if they are walking through a dealership. You do NOT have to force me to sit down and have coffee with you and wait and wait and wait while you take down all sorts of unnecessary personal demographic and financial details about me EVER frankly, but certainly not unless it appears that you have what I'm looking for. Forcing a customer to spend time in one place is definitely NOT what's going to make the customer want to buy from your store. It's more like a prison that he can't wait to escape from and eventually learns that manners and a gentle "no, thank you" is not sufficient for some sales people. I will tell you exactly what I'm looking for, and if you have it, I'll look at it. If you don't, begging me to stay or for me to give you my phone number and email, or asking me to come meet your manager is really only going to annoy me and make me want to RUN out of your showroom, possibly trampling the salesperson in question if they try to block the doorway. Having a "nice chat" with someone who is OBVIOUSLY working way too hard at bonding with me is NOT going to be the reason that I buy a car from that dealer. Greg seems to understand that letting the customer come to the salesperson works just fine, and customers probably have a much better attitude when they are ready and aren't exhausted from an endless run-down of the "incredible features" your cars have and the "incredible deals" you have right now. If consumers are even slightly educated about this process, (and I was only slightly educated), this information is not news to them. It's just some guy on constant sell-mode who is not at all aware of his customer's needs. I met quite a few of them and they truly made Greg (and also Wayne Lewis at Boulder Toyota) stand out as professionals who do their job at the right time, always available for questions, and always informative, and always eager to help meet my needs, WITHOUT ATTACKING ME. Also, after determining which features I wanted and what the different packages came with, and after changing my mind on the color several times, I thought I was ready to sign all the papers for my first new-car purchase. But when Greg mentioned that leasing was also an option, I had to start all over with endless questions about the advantages and disadvantages of leasing. I think it took me almost an hour to come to a decision about that (I leased), and Greg was nothing but patient, kind, and informative the whole time. He did not pressure me or try to persuade me one way or the other. He just answered all of my questions and explained the details and consequences to me very clearly and gave me plenty of time to consider both options and feel good about my decision. He didn't push. He assisted me throughout the decision-making process, and his patience was very much appreciated. I truly appreciate Greg's approach and I would love to see the day when his methods become the industry standard. It would completely change the way people think about car-buying. Thank you again Greg! More

Smooth Experience I worked with Marvis Cobb. Marvis was professional, knowledgeable and respectful of my time. He treated me as an informed buyer rather than applying I worked with Marvis Cobb. Marvis was professional, knowledgeable and respectful of my time. He treated me as an informed buyer rather than applying high pressure sales tactics. He was honest about typical delivery timeframes for the Subaru Outback I purchased - the car was actually delivered about a month early. When pinstripes were mistakenly applied to my car before delivery, he organized for my car to be picked up from my office, taken to the bodyshop for pinstripe removal and delivered back the same day. I would gladly purchase another Subaru from Marvis. More