Schomp Subaru

Impressive Customer Service I was considering trading in my 2011 Forester for a newer model Outback. We had a budget in mind that we really needed to stick to. We had 2 models we I was considering trading in my 2011 Forester for a newer model Outback. We had a budget in mind that we really needed to stick to. We had 2 models we wanted to test drive and decided on one- purchased same day. We dealt with Carl- and I was so happy we did. By far the best car buying experience I have ever had. Carl was kind, listened to what we needed, and was down to earth. I didn't feel like I was dealing with someone that only wanted a commission. He was fabulous. Because of his customer service, I would consider Shortline for future car purchases! More

David Cardwell (The British Guy) is Awesome! I was originally looking at a new or used Outback and had been exchanging emails with David for over a couple of weeks. His replies were always timely I was originally looking at a new or used Outback and had been exchanging emails with David for over a couple of weeks. His replies were always timely and very detailed. When my wife and I finally made an appointment, we were also considering the XV Crosstrek. David was great in allowing us the time and space to test drive several used Outbacks, as well as, the 2016 Outback and 2015 XV Crosstrek. The 2016 model XV Crosstrek will not be delivered until December. When we finally decided on our preferred model and color, we selected a 2015 Ice Silver XV Crosstrek with EyeSight and the Premium Audio(6). The whole process took longer than we expected, but throughout, David was extremely helpful and encouraged us every step of the way in helping us to decide. I would recommend him to anyone wanting a very experienced Subaru sales person (20+ yrs) with the personality of a trusted friend. He instantly put us at ease and actually listened to all of questions and concerns. We very much appreciated his direct answers and his immediate steps to get answers to handling our trade-in and arranging for it's payoff with our lender the following week. In addition, he had to put in some real legwork walking their lot to locate the car we wanted twice because we changed our mind on the exterior/interior color combination. The one we settled on had just arrived the night before. Now that's Salesmanship, Service and great timing! Lastly, Julie in Finance was great. She explained all the various service options and was very gracious and patient while my wife and I discussed which we would take and pass on. She also provided some humor in helping us understand all the forms needed to complete the sale. Our thanks to David and Julie for a very gratifying experience. Lastly, we love our XV Crosstrek! More

Pleasant Experience We had a good time looking at a few different models. When we made our selection, we new we made the right choice. The whole experience was relative We had a good time looking at a few different models. When we made our selection, we new we made the right choice. The whole experience was relatively short compared to other dealers. Glad we decided to go to Shortline first. More

They found my car when others could not!!!! I live in Huntsville, AL. We have a great Subaru dealership here, but they were unable to get me the car of my dreams...so we started to search onlin I live in Huntsville, AL. We have a great Subaru dealership here, but they were unable to get me the car of my dreams...so we started to search online and found Shortline Subaru. Mitch Biery spoke to us and said he found a car on a boat on the way to another dealer that was just what I wanted and he would try to get it for me...long story short, my beautiful tangerine Subaru Crossover is sitting in my driveway. Mitch stuck with me the whole way through! Having a long distance customer is probably not easy, but he and the rest of the Shortline team made my purchase a breeze! They even found a transportation company to bring the car to Huntsville...they went the EXTRA MILES!!! If you want personal attention and great prices, call Mitch Biery at Shortline Subaru!!! More

Way to Go SHORTLINE...Left locals in the dust! CO to NC...A+ East Coast Subaru inventory sparse and no dealer here wants to play ball. No problem- discovered Shortline and tons of valuable information on forums East Coast Subaru inventory sparse and no dealer here wants to play ball. No problem- discovered Shortline and tons of valuable information on forums/web. Bill Dantico (online sales) and Kirk Tubbs (finance dept) helped facilitate smooth transaction at the BEST PRICE plus complimentary extras tossed in sealed the deal. Shipping (auto transport) was my (buyer) responsibity- great to have control over important aspect as out-of-state buyer with proactive plans. WOULD BUY AGAIN VIA SHORTLINE without hestitation...kudos to the crew... ...Tinkkerbelle in NC More

New Outback We wanted a new Outback as our son took the 2008 off to college. Shortline had the best prices online so we contacted them and heard from David Cardwe We wanted a new Outback as our son took the 2008 off to college. Shortline had the best prices online so we contacted them and heard from David Cardwell. We met him, looked at a couple of cars on the lot and left four hours later with a new car. The whole thing was painless. David was a pleasure to deal with and we love our new car. More

New car bought from David Cardwell David Cardwell provided excellent communication and a lot of energy in making my buying a new crossteck perfect and exciting especially the unique sti David Cardwell provided excellent communication and a lot of energy in making my buying a new crossteck perfect and exciting especially the unique stipes that was painted on my car. Wonderful experience More

Finally and completely satisfied I had been checking on line and looking around. at Subaru dealerships in the Denver and Colorado Springs area for 1 1/2 years. I bought my Outback fr I had been checking on line and looking around. at Subaru dealerships in the Denver and Colorado Springs area for 1 1/2 years. I bought my Outback from Shotline Subaru. I was completely satified. I would most definitely recommend David Caldwell and Shortline Subaru to my friends. As for my family, my daughter and son in law have bought their Subarus from them as well. More

Had to go back for a 2nd one! In 2010 I helped my friend find a great deal on an Outback from Shortline Subaru - David Cardwell. So when it was time for my husband to replace his In 2010 I helped my friend find a great deal on an Outback from Shortline Subaru - David Cardwell. So when it was time for my husband to replace his car, we contacted David thru the internet. He provided a great price and we purchased a 2015 Impreza. One month later, I was ready to replace my car. Again we contacted David and he gave us a great deal on a 2016 Legacy. He is so very easy to work with, a no pressure type of guy. He was very thorough with how all of the options worked on both cars. Always ready to answer any questions. I would highly recommend David as the all time Sales Associate. When my Iowa friend is ready for a new Subaru, I will once again be contacting David. Our finance guy both times was Kirk Tubbs, he was very professional and patiently explained any questions that I had. He didn't pressure us to purchase any additional items but did offer them to us. Great dealership all the way around. More

Smooth purchase (except for the finance area) 5 stars to David Cardwell: Straight forward, no xx (or hides it well...maybe he's even better than I think..ha!), but simply easy to work with, quick 5 stars to David Cardwell: Straight forward, no xx (or hides it well...maybe he's even better than I think..ha!), but simply easy to work with, quick..not a painful experience. Finance dept: My mistake for not asking for the totals of items being discussed (warranty, etc). I fell for the just "$22/mo extra" which really was not true. So just ask for the totals BEFORE they type of the completed paperwork. More