Schomp Subaru

David Cardwell is Dedicated and Professional I contacted several Subuarau dealers locally before taking the advice of another Subaru owner and contacting David/Shortline.The contrast in approach I contacted several Subuarau dealers locally before taking the advice of another Subaru owner and contacting David/Shortline.The contrast in approach was marked. Instead of the refusal to negotiate over the Internet position of the locals this is what David does, David not only offered the best deal but worked tirelessly to overcome the hitches of dealing with lifting my credit freeze and our out of the country travel just before the deal closed. He then spent a lot of time with me thoroughly going through the many safety and comfort features of our new Touring. More

Thanks to @Tom Karros Sr. and Shortline Subaru for the great service and we love our new 17 Forester Touring 2.5i It's now home in AZ and not only did we score a great deal with Tom, enjoyed a ni for the great service and we love our new 17 Forester Touring 2.5i It's now home in AZ and not only did we score a great deal with Tom, enjoyed a nice vacation too! We went from Denver to over 11K feet to Santa Fe and now AZ - did great. Happy customers Chris & Linda More

Above and Beyond When I had no way to get to Shortline, David Cardwell came and picked me up so I could get my new Outback. Then, he spent hours with me going over all When I had no way to get to Shortline, David Cardwell came and picked me up so I could get my new Outback. Then, he spent hours with me going over all of the bells and whistles that I needed to know about, and answered all of my questions. He is a knowledgeable, kind, and charming sales person and I feel privileged to have been lucky enough to deal with him in purchasing my vehicle. More

Buyer Beware!!! BUYER BEWARE!!!! I purchased a certified used 2013 Outback in February 2016 and while I love the vehicle, I very much regret purchasing the car here. BUYER BEWARE!!!! I purchased a certified used 2013 Outback in February 2016 and while I love the vehicle, I very much regret purchasing the car here. The process of selecting a car was the ONLY part of this process which was acceptable or pleasant. I purchased a Service Contract as well as a "Gold" warranty from the finance rep who completed the sale. During his pitch for both of these things, he completely misrepresented about the benefits offered for my vehicle. He stated the coverage was much better than it actually was due to the mileage of my specific vehicle. Once I took my car for the first service, I learned the truth about the coverage, that it didn't cover any large interval services at all, only oil changes. When I contacted the same Finance Rep to cancel the contract, he promised it would not be an issue. Several months passed and I never heard or saw anything further. I contacted Shortline once again and they had no record of my cancel request and the Finance Rep who helped me had since lost his job. I once again requested that they cancel my service contract but this time I was told they would have to request permission from a manager to back date the cancel and that I may not get all my money back. Fast forward to now, it looks like they never canceled by Service Contract but canceled my warranty instead. I have still never been contacted by anyone at this company to follow up. I have to reach out to them and explain everything from the very beginning every single time I call. This is literally the worst service I have ever gotten on a large purchase in my life. After calling for the 5th time about the same issue, a Finance Manager interrupted me repeatedly and eventually hung up on me. On top of all of this, the Service Department is worthless. They didn't test issues I specifically requested they look at. They over filled the oil when I got my oil changed there. Top to bottom, this company is not concerned with providing a good experience to their customers. They do not follow up on important issues. The service dept. will not diagnose issues you ask them to look at and they are sloppy with their work. Unacceptable. I am currently in the process of reporting this issue to the Colorado Auto Dealer Board since I had a manager hang up on me and is obviously unwilling to help. More

Online simplicity My first time buying an Outback was torturous. Buying online from Shortline Subaru quite unique and was a totally different experience. Thanks you Da My first time buying an Outback was torturous. Buying online from Shortline Subaru quite unique and was a totally different experience. Thanks you David Cardwell. More

Online Subaru Shoreline Subaru is an excellent dealership to work with. First time buying a car online. If you know the car and options you want to purchase check Shoreline Subaru is an excellent dealership to work with. First time buying a car online. If you know the car and options you want to purchase check out this dealership. You can search for car and request internet price. This price was much lower than dealers in Billings MT. Request David Cardwell to help you! He made this purchase easy and went above and beyond to meet all of our request! Wendy Dennehy Colstrip MT More

new car shopping In my past work - how I treated customers was important. It was 'do unto others as you would have them do unto you'. I found that in Carl Volk who ass In my past work - how I treated customers was important. It was 'do unto others as you would have them do unto you'. I found that in Carl Volk who assisted me from greeting to test driving, to finance and sale. More

Keeping car buying simple This is the second car we have bought from David Cardwell and I would send anyone looking for an easy car buying experience to him. David is very kno This is the second car we have bought from David Cardwell and I would send anyone looking for an easy car buying experience to him. David is very knowledgeable about the vehicles he sells as well as how they compare to similar vehicles from other makers and is very honest when he explains the "pros and cons" of the car you are looking at. He is not "pushy" and he really did make our car buying experience simple. More

Excellent experience Bought a new Crosstrek recently from this dealer. The whole process was pleasant and simple. My sales person Rehan and Was great and easy to work with Bought a new Crosstrek recently from this dealer. The whole process was pleasant and simple. My sales person Rehan and Was great and easy to work with. Love my new car. More

Best Experience Buying First New Car This was my first time buying a new car and of course I had a lot of hesitation because it was a huge step for me. This dealership was incredibly help This was my first time buying a new car and of course I had a lot of hesitation because it was a huge step for me. This dealership was incredibly helpful and patient with me. I highly recommend the salesperson Nick Bethlenfalvay because he made the experience so seamless and very quickly answered all the endless questions that I had. I actually drove up from Santa Fe, NM because there wasn't a dealership in New Mexico that could compete with the prices they offered. I spent about a month deciding which car to buy and still after all that time Nick was still happy to show me other cars on the lot and help me compare them. I would highly recommend this dealership and Nick in particular for anyone that wants a great experience buying a new car. I was also really happy with the finance department as well. Eric Addy helped us and he was so good at explaining the options. He was an incredibly friendly and knowledge person to work with. I was really impressed with his efficiency and overall demeanor. Again, I would highly recommend him to anyone looking to finance with Subaru! For anyone with hesitation about buying a new car just know that this dealership makes the experience really quick and easy. I could not be happier with my car and everyone that I worked with! More