Schomp Subaru

Never bought a new car before. Jonny was down to earth and helpful during the purchase of my new 2018 Subaru Impreza. He answered the few questions I had regarding the car and made Jonny was down to earth and helpful during the purchase of my new 2018 Subaru Impreza. He answered the few questions I had regarding the car and made the whole buying process much easier than I expected. I would recommend him and the Shortline Subaru location to anyone looking. More

Happy Customer I purchased a new Subaru Outback from this dealership twelve years ago. I was happy with that purchase. I have also had services done at this location I purchased a new Subaru Outback from this dealership twelve years ago. I was happy with that purchase. I have also had services done at this location and was very pleased with the service department. When I decided to purchase a new vehicle, my past experiences brought me back here. This experience was positive as well. Johnny was great to work with! He was very friendly and professional. I would choose to work with him again if looking for a car. More

Aisha in Service /Repair dept. I spoke to Aisha in Service several times,she was so helpful ,pleasant, this is place ill buy my next Subie at, best rep ever. I spoke to Aisha in Service several times,she was so helpful ,pleasant, this is place ill buy my next Subie at, best rep ever. More

Buyer Beware First, I wish I had reviewed this dealership when I first reached out to them about trading in my 2015 Forester lease for a 2018. Then I could have up First, I wish I had reviewed this dealership when I first reached out to them about trading in my 2015 Forester lease for a 2018. Then I could have updated the review, and then updated it again. I will outline my entire experience from start to finish and you can decide if you want to deal with this dealership. I recently moved to Colorado Springs from North Carolina. I started receiving emails from Subaru and my NC dealership about wanting my lease back as my Forester was in "great demand." I called Shortline (75 minutes away from me) and asked to speak with whomever was in charge of lease returns. I was sent to Tom Sr and informed him about my car, the emails, and that I was interested in what Shortline would have to offer me. I told him I was looking for the exact same model but as a 2018 - same color, same manual transmission, super easy - not so much for Tom Sr. I NEVER heard back from him. I e-mailed him asking about what he found out and would not hear back. Finally, I copied all the managers in an email sent to Tom Sr. and that is when he promptly responded. He did send me a quote for a 2018 Forester in the transmission and color I wanted with a note to reach out if I had any questions/set up an appointment. I reviewed the inventory one last time and saw 2017 Forester (new) left - so I asked about that. Again, no response. I called the dealership and asked to speak with a manager. I was sent to Rob Donner. Rob informed me, after I recapped my experience with Tom Sr., that Tom Sr. was not my salesperson, that was not an experience I should have had, and we set up an appointment for me to come in, see if the 2017 was available, see what I would get for my 2015... I came in on 7 November 2017 and was set up with Greg Kraft. Greg Kraft treated me well, found the 2017, and we went about the process of trading in one lease for a new one. During the numbers process with Greg, I was told the trade in value of my 2015 Forester was inflated by about $200 (was not told a specific amount for the trade-in nor the inflated amount) and that some of those funds would be returned to me. Greg did not know how much but it was to save the time and aggravation of calling customers for more money. Then off to finance with Eric. Eric was also good to me. The process was easy and we had good communication. I was also told by Eric I would get a "good chunk" of this inflated amount back. Fast forward to end of December 2017 - beginning of January 2018. I have no check and called Shortline to see when I could expect one. I left a voicemail with finance and NEVER heard back. On 9 January 2018, I called Greg Kraft. He told me he was not sure what I was talking about, was not aware about the inflated amount, nor did he understand why I would receive money back if I had negative equity but he would look into it and get back to me in a few days. On 18 January, I emailed Greg with a recap of our conversation and asked if he found anything out. I never heard back. I forwarded the email sent to Greg to Rob on 25 January asking if he could look into this for me. Rob confirmed they inflate trade-in amounts to prevent them from having to call people to ask for more money and he would look into it. I have sent numerous follow-up emails to Rob asking about status and am always told either "I'm off but will look into it when I get back in the office" or "the office girls are looking into it." I finally told him this is ridiculous, three months have passed since I left with my new vehicle, I have no money, and would like an itemized receipt of what the actual trade-in value of my 2015 was, the inflated amount added, and what I can expect back. I received Rob's response on 9 February firing me as a client, that me not receiving money is not on Shortline but the original lien holder, and "I don’t really care about a few bucks ...... so will find out what the difference is and get you a check cut just to put this to bed!" I constantly got the run-around with the same excuses. I have an idea what this inflated amount really is (I don't mean actual dollar amount) but I leave it to you to read between the lines and determine for yourself. So, long story short, because I asked where my money was that Shortline representatives told me I would receive in two separate instances, and have followed up with NO information back, I am being fired. I didn't call/e-mail/visit them everyday, more like once a week. I was never ugly to them but they sure have an interesting way of doing business. In hindsight, I would have told them to not inflate the amount but call me if I owe additional money. I had to beg to buy a car from them and have good credit. There is nothing in my history that makes me a risk and I am sure other dealerships would trip over themselves to have a client walk in the door, knowing exactly what she wants, and is ready to drive off the lot that day. More

Great experience Mo was awesome. He helped me find the right car, and helped me fit it into my budget. I love this car, and would definitely recommend Shortline Subaru Mo was awesome. He helped me find the right car, and helped me fit it into my budget. I love this car, and would definitely recommend Shortline Subaru! More

Great deal, Easy Transaction Tom Karros Sr was a delight to deal with. Highly responsive, knowledgeable, easy to talk to. Its obvious he wanted me to be happy with my experience w Tom Karros Sr was a delight to deal with. Highly responsive, knowledgeable, easy to talk to. Its obvious he wanted me to be happy with my experience with him and Shortline Subaru. More

First new car! Mo was honest,knowledgeable and willing to work with getting me the best rate and payment I was comfortable with! I’m so excited to have such a nice/r Mo was honest,knowledgeable and willing to work with getting me the best rate and payment I was comfortable with! I’m so excited to have such a nice/reliable car. I would highly recommend this dealership. More

Marcus is awesome!!! Marcus Moore is a great sales person. He is very knowledgeable about Subaru products and is very honest and will go out of your way to make sure you a Marcus Moore is a great sales person. He is very knowledgeable about Subaru products and is very honest and will go out of your way to make sure you are happy. His communication with the customer could not be better! I got exactly the car I wanted at a great price! I am very happy with my purchase and will buy from him again if he is still around in 20 years. If not, I don't know who else I would want to buy from. So Marcus, you better still be at Shortline Subaru when I buy my next car! Like we said, 20 years! More

The experience was great. Greg was fantastic. He took the time to make sure I got exactly the car I wanted. No pressure to settle for something less or more. Great experien Greg was fantastic. He took the time to make sure I got exactly the car I wanted. No pressure to settle for something less or more. Great experience in car buying. More

Great service They help me out a lot with the car I wanted and gave me a great discount for the car I got. I would recommend Mo TVRTKOVIC for anyone who is liking They help me out a lot with the car I wanted and gave me a great discount for the car I got. I would recommend Mo TVRTKOVIC for anyone who is liking for a new car. More