Schomp Subaru

Happy Customer Back in 2006 I wouldn’t have been a returning customer. I was displeased with Shortline then. With is being 2018 and shortline being the closest Subar Back in 2006 I wouldn’t have been a returning customer. I was displeased with Shortline then. With is being 2018 and shortline being the closest Subaru dealership to my home I decided to give them another try. I was told right away that schomp bought out shortline and that they had changed things up. Fred was helpful and knowledgeable. We were looking specifically at the brand new ascent. He worked well with us to get the right car for me. I’m very pleased with my purchase and transactions at this dealership. More

Great customer service Alice, Mouad, and the other employees at Shortline Subaru were really helpful theoughout my new car buying process. Alice did a great job making sure Alice, Mouad, and the other employees at Shortline Subaru were really helpful theoughout my new car buying process. Alice did a great job making sure I got the exact car I wanted. Mouad was easy to work with and made the process go smoothly. I appreciated that they were not pushy and allowed me to take time to ensure I was getting the car I wanted. I thought it was great that they were upfront about all of the costs of the car and did not try to cheat me. Overall, I had a great car buying experience! More

Five Stars Operation was tedious but staff handled it very well. I was told honestly about how I should choose options and felt I saved a great deal of money. Fi Operation was tedious but staff handled it very well. I was told honestly about how I should choose options and felt I saved a great deal of money. Five Stars More

Great experience! Overall I had a great experience! Jonny Carerra walked me through all options that were available to me given my not so great credit. He explained le Overall I had a great experience! Jonny Carerra walked me through all options that were available to me given my not so great credit. He explained lease options in addition to purchase options to find what was going to work best for my budget. Also, when it came down to what option I went with, he came back with an even better price! When I went through financing, they offered me additional add on services that made the payment even lower which included a maintenance plan. He followed up with me a few days after purchase to make sure I was satisfied and that I could contact him with any additional questions. More

Excellent Customer Service and a Great Price! I went into the buying process not being tied to a specific dealership. I was simply looking for the best price. I'd previously bought an Outback fr I went into the buying process not being tied to a specific dealership. I was simply looking for the best price. I'd previously bought an Outback from Shortline 8 years prior and had a great experience, but figured a lot had changed so came into it with an open mind. I started working with 3 dealerships, but that number quickly became 1 because Shortline went above and beyond with their customer service and price. If you get a chance to work with Alice Hausig take it - she was awesome! She was available via text or voice whenever I needed something or had a question, and did a great job of checking in regularly without it coming across as being too pushy. When I went in for a test drive, she went out of her way to find the right cars, and then simply left it at a test drive because I wasn't ready to buy at that time. I can't say enough good things about her and the dealership, and how happy I was with the buying experience. Definitely keep Alice and Shortline in mind if you're looking to buy a car - you can't go wrong! More

Great Customer Service Jonny Carrera went above and beyond to help me make my decision, helping me to get the best deal possible. I highly recommend coming here and especial Jonny Carrera went above and beyond to help me make my decision, helping me to get the best deal possible. I highly recommend coming here and especially working with Jonny! More

Horrible experience I bought a 2018 Forester in November of 2017. Though I love the car, and the sales guy was fine, I have had nothing but problems trying to cancel the I bought a 2018 Forester in November of 2017. Though I love the car, and the sales guy was fine, I have had nothing but problems trying to cancel the warranty that I was talked into after 6 hours of car shopping with a 1-year-old with me. I started trying to contact Shortline about 2 weeks after purchasing the car, but had no luck reaching anyone willing to return the numerous voicemails I left. I even chatted with someone who said she'd leave a message with the finance people and they would call me back in a week, but that never happened. In early January, I finally sent my husband down there in person. He met with the same finance guy who sold us the warranty, Eric Addy, filled out the paperwork, and it was supposedly taken care of. No records of this transaction were provided to my husband, unfortunately. Eric Addy said that it might take 90 days for us to see the refund in our loan account. Well, 90 days passed, and no refund was issued. So, I sent my husband back, and he was told Shortline no longer exists and that he had to go to the Honda dealership across the street, where the records were housed. So he went to that dealership, where he was told by the finance woman, Lisa Sutton, that she didn't have time to look through all the records, and he was out of luck. He argued with her and offered to go through the paperwork himself, and was told that he could file new paperwork and she would cancel it. So he did. Then two months passed, and still no refund to our account. The lady called us and said that she couldn't do anything and we'd have to contact Subaru headquarters. So we did. Now they have told us to submit all kinds of paperwork proving that all this happened. So we found old text records of my husband and I discussing him going to Shortline the first time and him saying the warranty was cancelled and whatever else we could put together. The guy at the Subaru headquarters, who was actually very helpful, told us that even if we submit all this paperwork, it gets put into a bin, where it sits until someone can look at it, where it might take up to 6 weeks, and even then it sounds unlikely that we will get the refund for the warranty. Long story short, we have been loyal Subaru customers for years and years, but I'm not sure I will purchase with them again. Also, be warned, do not let them talk you into a warranty unless you are 100% sure that you want one. More

Excellent Nice service and real professional and so patient and answer our questions and even tell us if we have questions after sales,she will happy to help u Nice service and real professional and so patient and answer our questions and even tell us if we have questions after sales,she will happy to help us More

Happy to have my dream car Alice was hugely helpful at helping me narrow down my options and getting me into the car I really wanted! I would definitely recommend this facility Alice was hugely helpful at helping me narrow down my options and getting me into the car I really wanted! I would definitely recommend this facility and her help. More

Awesome Jonny was awesome. He is honest, down to earth, efficient, and just an over-all great guy. I was looking for a reliable car and needed a car fast. Jonny was awesome. He is honest, down to earth, efficient, and just an over-all great guy. I was looking for a reliable car and needed a car fast. He had some great recommendations. He was able to meet my deadline and I couldn't be happier with my decision. I would definitely recommend going to Jonny!! More