Schomp Honda - Service Center

I called Schomp Honda Service because my 2019 CRV had suddenly braked, without warning, coming to a sudden stop while I was driving approximately 40 mph. I was on good pavement, great weather, no road ob suddenly braked, without warning, coming to a sudden stop while I was driving approximately 40 mph. I was on good pavement, great weather, no road obstructions, constructions, or metal plates in the road etc. No cars in front of me. The oncoming traffic was separated by a median. I called Schomp and was given a 9am appointment for the following day, which I appreciated. Upon arrival, I was assigned to Jarrod W. He could not have been more condescending and argumentative. He immediately dismissed the seriousness of my concern. I showed him that Honda had recalls of later model years for this same problem, and the NTSB was investigating whether earlier CRV years should be included in the existing recall of later year models. He denied that any recalls were in place for any years for this problem, even after I showed him information on the internet about the recalls and investigation He indicated it would be over an hour or more before anyone could look at my vehicle despite my having an appointment. I told him I had an appointment, and his response was that all the vehicles had appointments, indicating that an appointment is meaningless. He said it could take all day, and if the diagnostic found nothing, I would be charged $200. I reiterated that I did not feel safe driving a vehicle that could come to a sudden complete stop. I asked him if he would feel safe driving it, and of course he said yes. It was an uncomfortable confrontational experience. I felt demeaned and insulted. The fact that they over book appointments and are chronically behind should not be taken out on the customer. I have totally lost confidence in the Schomp Honda Service department. If this does not get corrected, I will sell this car and get a Toyota. More

I'm doing a follow-up review. I had a better experience and I want to honor what Schomp Honda did to rectify a bad situation. First I felt that the representative I worked with in I had a better experience and I want to honor what Schomp Honda did to rectify a bad situation. First I felt that the representative I worked with in March tried to scam me into way more work than I did. I got a call from the manager Byron who wanted to make things right and get his eyes on my car. He then put me with Jarod for a free oil change as an olive branch. The car didn't need nearly as much work as was reported in March. All this to say, they have a speedy service, and the team works hard to check the engine thoroughly. I felt Jarod was professional and kind. I'm also thankful to Byron for helping repair this. They have a wonderful waiting room, and did the service very quickly. More

I took my 2019 CRV in to have the transmission fluid replaced. Jarrod performed his usual thorough inspection and found several other items which I deferred until my next scheduled Schomp visit. I appr replaced. Jarrod performed his usual thorough inspection and found several other items which I deferred until my next scheduled Schomp visit. I appreciate his thoroughness. More

Terrible, TERRIBLE, scam. I went in a month ago for a technical issue with my door. They tried to charge me for a part they replaced that didn't fix the issue. I refused and s I went in a month ago for a technical issue with my door. They tried to charge me for a part they replaced that didn't fix the issue. I refused and said I'd return when the back-ordered part was in stock. I came back in to fix my door, and they informed me that I needed a new alternator because a spool valve was leaking on it. They claimed it needed jumping twice, and that if I didn't replace the alternator, and a new battery for $2,000 They said "I may be in a worse situation, likely a tow to the nearest shop" Since I hadn't needed to jump my car recently I felt this was shady. It was weird to me they didn't immediately bring me my car but took it back into the shop before returning it to me after I paid. Against their recommendation, I left and immediately took it to Brakes Plus nearby. Breaks Plus informed me the battery was at 86% life and the alternate was bone dry. Confirming I was being scammed, not once but twice. Do not get your Honda serviced here. you'll end up buying more than what you need. More

Came in for a replacement battery, and a stuck key. In the past replacing a battery that had died fixed the stuck key problem. I requested aid in removal of the key from the ignition. The mechanic tork In the past replacing a battery that had died fixed the stuck key problem. I requested aid in removal of the key from the ignition. The mechanic torked the key to the point it came out but broke the ignition switch. Now key registers it is in the vehicle and I can't remote lock car or use fob features. I came back in and was charged over $200 to be told what I already knew. Not the best service I ever received period. More

Great performance as well as communication. I worked with Jarrod recently, and same as prior experiences, he is the consummate professional, listening to my concerns, questions, and on point w I worked with Jarrod recently, and same as prior experiences, he is the consummate professional, listening to my concerns, questions, and on point with his responses and recommendations. More

Was told my Element needed almost $1,700 worth of work which included replacing an O2 sensor and the brake master cylinder because it was cracked and leaking. Feeling like the price was too high, I took m which included replacing an O2 sensor and the brake master cylinder because it was cracked and leaking. Feeling like the price was too high, I took my car to another mechanic for a 2nd opinion. The result? There was nothing, NOTHING wrong with my brake master cylinder. The mechanic said all Schomp had to do was remove and/or clean the part and they would have seen that it was fine. So Schomp was prepared to charge me over $700 for a part I didn't even need simply because they're lazy and greedy. Avoid like the plague!!! More