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Schomp Honda - Service Center

Highlands Ranch, CO

3.2
186 Reviews

186 Reviews of Schomp Honda - Service Center

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June 17, 2025

THEY ARE CROOKS. They have a MADE UP SHOP FEE of 12% across the board for all service which wasn’t disclosed prior to the work. STAY AWAY, don’t give them a cent of More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Angard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phoummarack Mcvilay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Doyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Schomp Honda responded

Thank you for the feedback Mr. Leibowitz. I would be happy to discuss this with you further but I do know that you were advised of the shop supplies charge of 12% of labor portion of you bill by your advisor before the work was performed. I also know that you told our Drive Manager that you knew about the fee but didn't think you should have to pay it. I can see from your check in and check out times that you were in and out of here in about an hour. I can be reached at John.Perez@schomp.com at your convenience.

Jun 18, 2025 -

Mike responded

Mr. John Perez, I was not informed that there would be a 12% shop supply fee prior to services rendered. I read there MIGHT be a fee for supplies but what shop supplies were used when I brought in the Honda OEM parts and supplies to be installed? I did speak with your DRIVE MANAGER and reiterated to him that I was NEVER told that SCHOMP HONDA has a flat 12% shop supply fee. I asked him what shop supplies were used to justify the 12% charge and I was met with silence. I pressed him further and said he said “every dealer does this”- which is a LIE. All in all, this arbitrary “shop fee” is couched as a “supplies fee” which is simply a MONEY GRAB, similar to dealer fees when purchasing a vehicle. You could have done the right thing and removed the shop fee since I provided all of the supplies and parts, but you chose not to, saying “we can’t pick and choose who we charge”- which is simply absurd. Don’t call it a “shop supply fee” then, state what it is really is,a 12% tax to get service at your dealership. I can’t imagine anyone who is informed choosing to get service or purchase a vehicle from ROBERT SCHOMP HONDA given your dishonest practices. I’m very dissatisfied with your dealership and the public should be made aware of the deceitful arbitrary “fees” at Robert Schomp Honda in Highlands Ranch, CO.

March 12, 2025

I did not work with Cassandra directly. She has helped numerous members of my family. She is Knowledgeable, professional, and a pleasure to work with. She is an asset to Schomp Honda and I More

by Saber Amine
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Schomp Honda responded

Saber, thank you for sharing your positive experience with Cassandra and the Schomp Honda team! We're delighted to hear she's been such a great help to your family. We appreciate the recommendation!

March 12, 2025

Cassandra has helped numerous members of my family. She is Knowledgeable, professional, and a pleasure to work with. She is an asset to Schomp Honda and I will always recommend her. Thank you! More

by Saber Amine
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Schomp Honda responded

Saber, thank you for your wonderful feedback! We're delighted to hear that Cassandra has been such a great help to your family at Schomp Honda. We appreciate the recommendation and look forward to assisting you in the future!

February 26, 2025

Schomp Honda Dealership Schomp Honda has gone down hill in recent years. I guess Lisa Schomp and her family are no longer involved in the business. They used to be better. Service folks are busy wi More

by Jim W.
Service Communication
Recommend Dealer
No
Employees Worked With
Everyone. Their poor customer service is a team effort.
Feb 26, 2025 -

Schomp Honda responded

Jim, I'm sorry to hear about your recent experiences with both the dealership and Honda Corp. It sounds like you've encountered several frustrating issues, from customer service concerns to challenges with finance and warranty services. We would appreciate the opportunity to address these matters directly if you're willing; please feel free to reach out at your convenience. Thank you, John Perez - Service Director - 3032653811

October 16, 2024

I called Schomp Honda Service because my 2019 CRV had suddenly braked, without warning, coming to a sudden stop while I was driving approximately 40 mph. I was on good pavement, great weather, no road ob More

by Senior CRV Owner
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrod Whitham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Schomp Honda responded

It's concerning to hear about your experience with our team, and I apologize for any frustration or discomfort you felt during your visit. We take safety concerns very seriously so it's disappointing if we didn't meet expectations in addressing yours. Please reach out to me so we can discuss this further and work towards a resolution that restores your confidence in us and your vehicle. Thank you, John Perez - Service Director - 3032653811

May 08, 2024

I'm doing a follow-up review. I had a better experience and I want to honor what Schomp Honda did to rectify a bad situation. First I felt that the representative I worked with in More

by jordanhayes219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Whitham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Klebold
May 08, 2024 -

Schomp Honda responded

Jordan, we're glad to know that Byron and Jarod were able to turn your experience around at Schomp Honda. We appreciate the follow-up review and are happy you found our service speedy and thorough. Thanks for giving us another chance!

April 29, 2024

I took my 2019 CRV in to have the transmission fluid replaced. Jarrod performed his usual thorough inspection and found several other items which I deferred until my next scheduled Schomp visit. I appr More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Whitham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Schomp Honda responded

Larry, we're glad to know Jarrod provided you with a thorough inspection at Schomp Honda. We appreciate your trust in us and are here for any of your future needs!

March 08, 2024

Terrible, TERRIBLE, scam. I went in a month ago for a technical issue with my door. They tried to charge me for a part they replaced that didn't fix the issue. I refused and s More

by jordanhayes219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra Wallace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Schomp Honda responded

Jordan, I'm sorry to read about your experience. We aim for transparency and honesty in all our services, so it's concerning to see that you felt otherwise. It seems like there may have been some miscommunication or misunderstanding here which we'd love the opportunity to clear up with you directly if possible. Please reach out at your earliest convenience so we can address this matter properly - Thank you.

March 08, 2024

Came in for a replacement battery, and a stuck key. In the past replacing a battery that had died fixed the stuck key problem. I requested aid in removal of the key from the ignition. The mechanic tork More

by ProfessionalTreeServices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrod Whitham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2024 -

Schomp Honda responded

I'm sorry to read about your experience with the battery replacement and ignition switch issue. We strive for top-notch service, so it's disappointing that we didn't meet those expectations this time around. I'd like to look into this further and see how we can make things right - please reach out at your earliest convenience. Thank you.

November 03, 2023

Great performance as well as communication. I worked with Jarrod recently, and same as prior experiences, he is the consummate professional, listening to my concerns, questions, and on point w More

by Mike D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Whitham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Schomp Honda responded

Thank you for sharing your positive experience with Jarrod! We're delighted to hear that he consistently provided great performance and clear communication. It's wonderful to know that he listened to your concerns, responded promptly, and offered valuable recommendations. If there's anything else we can do for you or if you have further feedback, please don't hesitate to reach out. We appreciate your continued trust and business.

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