John Perez

Schomp Honda's treatment of my service was substandard from start to finish. Despite communicating expectations for warranty coverage from start to finish, John lied to my face about what I communicate from start to finish. Despite communicating expectations for warranty coverage from start to finish, John lied to my face about what I communicated. After the "misunderstanding" was clarified, John offered, generously, to reinstall a damaged wheel on my car. The price I was quoted when I brought my car in and the price that was demanded in order for me to receive my keys were not the same - a bait and switch by most standards. An absolutely abysmal experience for a damaged wheel on a car with less than two hundred miles. I was told that I could return the core after I met with the dealership from which I purchased the vehicle, and that if I did, I would be refunded in cash. I was told, three hours later, that this was not possible. Instead, they told me all they could do was offer me a refund check. I messaged a month later to discover they had taken down my address wrong. Six hours to find out that the warranty I was told would be honored actually wouldn't be, and the price I needed to pay was different. Three hours from one perspective on a core refund to a complete reversal. And two months to get the refund check to conclude my business with this dealership. Stay. Far. Away. Don't buy a car here. Don't get your car serviced here. And I would strongly advise against trusting John with your service or your vehicle. More

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Do NOT go here if you have an insurance claim because you will have to do most of the claim work for the Service Tech.This is regarding Service Tech, Rocky (Phoummarack), who is very condescending and argu will have to do most of the claim work for the Service Tech.This is regarding Service Tech, Rocky (Phoummarack), who is very condescending and argumentative. I had to ask questions over and over because he would not give a direct answer. I don’t think he was even reading my text messages; he would just give a dismissive “smart aleck” answer. The insurance wanted documents and photos. Rocky emailed them 3 times and they said they did not get the photos. Rocky said his manager, John, told him to just wait a week. WHY?? Nothing was done for a week!. I finally called the Adjuster who called Rocky directly. After 19 days of NOTHING HAPPENING, I called the insurance AGAIN and they finally sent out their estimator. Then Rocky was having problems with the estimator and sending him emails to fix. My claim sat again!! Rocky then complained about all the emails he sent and said he did everything he could do and clearly was not going to do anything more!! I had to call my insurance AGAIN on day 39 to expedite unresolved issues with the estimator. Within an hour the insurance company negotiated a settlement in favor of Schomp Honda. They paid their asking quote which was 3.3 times higher than the insurance estimator (which shows Schomp’s markup). I never got a thank you. I never in my life had to do all the expediting, advocating, and negotiating with insurance for a claim; that was the JOB of Schomp Honda and the Service Tech. Rocky just complained about all the emails he sent. From my experience with Rocky’s communication style, he was probably not asking the correct questions or answering questions or providing information they needed. It is not the quantity of emails, it is the quality. He could have picked up the phone to get things expedited instead of just letting my car sit. Example: I emailed or texted 4 days in a row simply asking for a part number. He said I would get that when I picked up the car. I had a legal right to ask for documented proof of a part number before it was fixed. I wanted to be sure what they actually put in the car was the correct replacement part number that was negotiated and approved and not the cheap alternative repair part once discussed. Instead of taking 1 minute to give me the part number, he spent much more time arguing with me. He kept saying he gave it to me 10 times but all he gave me was part names(not numbers) on their quote. After his disrespectful exchange of 7 emails he finally gave me the part number which he should have given me at my first request. After the agreed settlement, Schomp took 8 days to get parts which they knew about for a long time and 8 days for repair. A TOTAL of 55 days!!! I spoke with Rocky’s manager, John, once and John’s response was defending Rocky; he clearly did not want to hear complaints. Compliments and thanks to the Service Mechanic who actually did the work, Niko. He did a great job with everything working as it should be and looking great. More

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THEY ARE CROOKS. They have a MADE UP SHOP FEE of 12% across the board for all service which wasn’t disclosed prior to the work. STAY AWAY, don’t give them a cent of They have a MADE UP SHOP FEE of 12% across the board for all service which wasn’t disclosed prior to the work. STAY AWAY, don’t give them a cent of your hard earned money. STAY AWAY! More

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Have bought several cars over the years from schomp. Always a straight forward experience. Top notch dealership. Always a straight forward experience. Top notch dealership. More

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Good customer service, friendly staff. We are in the process of buying our 5th vehicle from Schomp Honda and we get all of our service here...that should sum up how we feel about this deal We are in the process of buying our 5th vehicle from Schomp Honda and we get all of our service here...that should sum up how we feel about this dealership. More

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Best of my experience about car purchase and service. I would recommend Schomp Honda to all my friends. I would recommend Schomp Honda to all my friends. More

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Alex Giner made the entire purchase process very easy and efficient use of our time. He explained options clearly and allowed us what we wanted for our purchase without any pressure. Ralph Schomp is truly a efficient use of our time. He explained options clearly and allowed us what we wanted for our purchase without any pressure. Ralph Schomp is truly a great place to purchase a vehicle. More

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New cr-v Bryce was polite, attentive and knowledgeable The dealership was clean and every attempt was made to prevent exposure of COVID. All the employees wo Bryce was polite, attentive and knowledgeable The dealership was clean and every attempt was made to prevent exposure of COVID. All the employees wore masks and even sanitized the pens used and placed them in baggies until used. Great experience! More

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The service dept. Is horrible we were lied to and they did nothing to address the problem .the service advisor gave us the wrong information on even how to check the oil did nothing to address the problem .the service advisor gave us the wrong information on even how to check the oil More

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Purchased a 2020 Honda Civic and love it We had wonderful experiences with all of the salespeople and with the manager at Schomp and also with the folks in the service department when we had We had wonderful experiences with all of the salespeople and with the manager at Schomp and also with the folks in the service department when we had options added to our new vehicle. They gave us a loaner vehicle while the vehicle was in getting extras added and the work was done well. We have purchased vehicles from Schomp in the past and now with this recent experience, we will continue to purchase our vehicles there. More

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