Schomp BMW

I am an 83 year old woman and this is the first time I have had a car salesman that was courteous and respectful of my time, letting me have the time to just look and not be pushed. have had a car salesman that was courteous and respectful of my time, letting me have the time to just look and not be pushed. More

Excellent service and faster than I expected for a lease buy out. After the process, car was washed and vacuumed, smooth overall very happy with experience. buy out. After the process, car was washed and vacuumed, smooth overall very happy with experience. More

Austin was a pleasure to work with. He was very communicative and helpful and we would highly recommend working with him. He went above and beyond and always kept us up to date on the status of our communicative and helpful and we would highly recommend working with him. He went above and beyond and always kept us up to date on the status of our car and did everything and anything to make our experience as good as it could possibly be. More

Great service from Shahin and e Schomp team. We appreciated the thorough explanations for the car and the process. We love our X5. Thanks for all the help! appreciated the thorough explanations for the car and the process. We love our X5. Thanks for all the help! More

I had a spectacular time with Austin he is very knowledgeable about the brand and treated me with a tremendous amount of respect I would recommend him to all my friends and family knowledgeable about the brand and treated me with a tremendous amount of respect I would recommend him to all my friends and family More

Professional, clean and top notch customer service, best price around price around More

Great experience and welcoming environment! Will be back for our next purchase. for our next purchase. More

Schomp is always my go to dealership. Fair and honest. They have over the years and will continue to earn my business. Jordan was excellent!! Very detail oriented, friendly, helpful and professional They have over the years and will continue to earn my business. Jordan was excellent!! Very detail oriented, friendly, helpful and professional More

Bought a brand new 2021 BMW X5 40i. Had it for about 3 months. Been in the service twice. The first time was for glitches (a couple of weeks after we bought it (brand new!)... put a drink in the drink ho months. Been in the service twice. The first time was for glitches (a couple of weeks after we bought it (brand new!)... put a drink in the drink holder and it screwed with the radio station. My husband brushed his hand against the gear selector, changing the radio station and it pops out of gear. We brought it home, but those problems still occur. We decided to 'live with it.' A couple of days ago, we're driving home and we get a pop-up and it says the steering wheel is malfunctioning, that's there's something wrong with the power supply and to pull over immediately. Luckily we were almost home, so we parked in front of our house. We called BMW roadside assistance (it was Monday), and they took it to BMW. I made an 8 am appointment for Tuesday to have it serviced. We go in and we've been assigned Chris Adams. He looked at his notes and said you have an issue with... he named 2 things. I told him there were multiple issues, and I was explaining all the problems, he was doodling, rather than inputting data into the computer. When we asked for a loaner he laughed and said we would have to have Millions of cars available to give everyone a loaner. The general feeling was "Go, leave me alone, don't call us - we'll call you." My husband said why did we even come down here for this appointment. And Chris just shrugged as if to say, " I wish you hadn't." So when we got home I called BMW and asked to speak to the service manager. He called me back. His name is Chis Erickson. I explained the whole situation to him - mainly that we had a brand new luxury BMW that apparently is too dangerous to drive, but also the customer service experience was appalling... and, lastly, the fact that Chis Adams, laughed when we asked for a loaner. Chris spent a long time talking about the 'car loan' policy and seemed to miss my point that I was most upset at being laughed at and disrespected. Chris Erickson said," Well, I was going to go down your list of complaints, but I couldn't get a word in edge-wise." So his response to my complaint about being disrespected is to disrespect me. A few other words were exchanged, I asked for both names so I could mention them in the review and ended the call. There were other condescending things Chris Erickson said, like, "I understand it's difficult when your car is in service for repairs." I said, no -- it's upsetting when you buy a brand new luxury BMW for 80K and then something pops up on your screen that it is too dangerous to drive. And it's upsetting that when we brought it in 2 months ago for electrical issues -- that those issues are still happening. This is not a 20-year-old car. It's a 2012 BMW X5 40i - the ultimate driving machine - that has less than five thousand miles on it. Schomp BMW Highlands Ranch you all need a refresher course in what constitutes excellent customer service. A reminder: be empathetic and proactive (offer solutions!) ... what not to be: disrespectful and condescending. More

Great service?Thanks.Brandon. He Was very kind and Great service? Thanks.Brandon. He Was very kind and Jelpful Great service? Thanks.Brandon. He Was very kind and Jelpful More