Schomp BMW

Unethical dealer that manipulates the MSRP with overpriced accessories and adding additional points to BMW Financial Services's advertised promotional rates to line their pockets. overpriced accessories and adding additional points to BMW Financial Services's advertised promotional rates to line their pockets. More

Austin was great!! We was patient, walked us through three cars and tracked down one we were interested in. He was very knowledgeable and helpful! Highly recommend! three cars and tracked down one we were interested in. He was very knowledgeable and helpful! Highly recommend! More

Buying a new car is always nerve recking.Matthew Buying a new car is always nerve recking. Matthew Randazzo and Schomp BMW of Highlands Ranch made the process so smooth and enjoyable. I now own my f Buying a new car is always nerve recking. Matthew Randazzo and Schomp BMW of Highlands Ranch made the process so smooth and enjoyable. I now own my first BMW. I’m so happy that Matthew and the staff at Schomp BMW made it happen for me. More

I normally don't post reviews because while running a business I have been on the other side more times than I can count. However, what I experienced with Schomp BMW was probably the worst experience in business I have been on the other side more times than I can count. However, what I experienced with Schomp BMW was probably the worst experience in purchasing a new car that I have ever had. Some of it has to do with the quality of the product and the other has to do with how the management team responded to the situation. To start, the Sales and Service teams were amazing. No complaints in working with them. They were friendly, courteous, and seem to empathize with what I was experiencing. The day I took the car off the lot, check engine light came on. Called my sales rep and he asked me to bring the car in to get it reviewed and fixed. Two weeks later, I got the car back. One week after that, engine light came on, yet again. Same as before, waited two weeks to get the car back. I was hoping this was the end of it. One day later, check engine light. At this point, I was incredibly frustrated and concerned that I bought a lemon given its been in the shop 3 times with less than 400 miles on the car. Asked Schomp BMW to provide an extended warranty given how many times I had to bring it back into the shop for repairs as my confidence in the vehicle and the brand had been severely shaken. Management was willing to look into the warranty and mentioned they would go "to bat" for me. They also asked if I would be willing to pay another $1K for the warranty if needed and wanted to "manage expectations". I said absolutely not given the number of issues I have had with the brand new car. They called me back a couple days later and said they could provide the warranty if I pay $2K on top of what I already paid for the car. That's double what they initially told me! From my experience in sales and marketing, you don't set an anchor price and then go back and double it with the customer. It's not going to end well given the customers highest out-of-pocket expectation has already been set. Through several conversations, it was clear they were not interested in doing the right thing for the customer. Which I find surprising given that I was already in talks with the sales group about potentially buying another BMW from them. I ended up giving the car back to Schomp and getting a refund, which I appreciated. It's a bummer this all happened as I really liked the car. I get the impression that management is playing the short game and they lost a long-term, loyal customer. It will be a long time before I consider purchasing another BMW. Not a great experience and I hope no one else goes through what I did with either BMW or Schomp. More

Matthew and the team at Schomp were so great to work with! They were efficient and always went above and beyond to make sure I was happy with my new purchase! with! They were efficient and always went above and beyond to make sure I was happy with my new purchase! More

Chris is very communicative, transparent, and accommodating. This is the second car I have leased with him and I will look for him to help me after this lease is over. Chris does an excellent job accommodating. This is the second car I have leased with him and I will look for him to help me after this lease is over. Chris does an excellent job and Schomp is lucky to have him on the team. More

I would say that the initial purchase was great, easy and all is well. My problem lies in the follow up. It has been 2 months and the promises made about what is owed is still outstanding. No contact or foll all is well. My problem lies in the follow up. It has been 2 months and the promises made about what is owed is still outstanding. No contact or follow up. More

Could not have been any better. 100 percent perfect. I will recommend Schomp and Chris to all friends and neighbors. My wife loves her new convertible. will recommend Schomp and Chris to all friends and neighbors. My wife loves her new convertible. More

My 2017 BMW X1 had a sheared cam cover bolt, causing total engine failure with only 57,000 miles. All scheduled maintenance was completed on the vehicle and BMW still refused to cover any costs. Schom total engine failure with only 57,000 miles. All scheduled maintenance was completed on the vehicle and BMW still refused to cover any costs. Schomp charged me over $1000 just to diagnose and then wanted $24,000 for a new engine. That is more than the car is worth, so I had a tow truck pick up the car, and Schomp was going to reassemble the inoperable engine so they could charge me even more. BMW does not stand by their products and Schomp is price gouging their customers. More