Schomp BMW

Chris will be the reason we buy any future cars at Schomp. We bought another new X5M50i, 4 mths ago, at another dealer and it took 6+ hours for a cash deal. Chris was ready to go, and was respectful Schomp. We bought another new X5M50i, 4 mths ago, at another dealer and it took 6+ hours for a cash deal. Chris was ready to go, and was respectful of our time. He also knew what he was talking about. All over, good experience. More

Jeff was wonderful as was the experience at Schomp. Very easy and a smooth process. I am very happy with my purchase. It was a great experience. easy and a smooth process. I am very happy with my purchase. It was a great experience. More

First off, I've been a loyal Schomp BMW customer for over 9 years since I purchased my X3. It's always been to Schomp for service (over $14k dollars now in addition to the warranty/maintenance work) and hav 9 years since I purchased my X3. It's always been to Schomp for service (over $14k dollars now in addition to the warranty/maintenance work) and have referred 5 friends who purchased new BMWs there. This experience was the worst and I will no longer use or recommend Schomp BMW. I brought my car in for an oil change and several other services were due, so I agreed to those. However, a brake flush was recommended at the service lane, which I declined, since it was completed only 12k miles ago (BMW recommendation would be 20k miles). This seemed like an oversell... the service advisor should have seen that this wasn't due yet. The larger issue was that Schomp measured my rear brakes at 3-4mm (recommending replacement). The computer estimated 41k miles left, and I had just had them replaced 12k miles ago. When I asked Ashley about this she said brakes can wear that quickly. I pointed out that I've only had 2 sets of rears on my car in 114k miles, one set lasted over 49k miles, the other lasted 71k miles. So given my history, my driving style would indicate a long rear brake life. Even the BMW website says 30-70k is normal. Again when I asked, Ashely checked with the service manager who said "maybe he drives a lot in the mountains and brakes hard". Several times Ashley said "well, you can wear your brakes down to 2 or 1mm if you want, you don't have to replace them now." I've always replaced my brakes at 3mm, so it wasn't a question of replacing them at 3mm or waiting to 2 or 1. It still seemed like no one at Schomp fully understood how unusual it would be for my brake life to change so dramatically. In my mind, there are 4 potential causes: previous pads were faulty (manuf defect), they were mis-installed (schomp issue), they were not actually installed 12k miles ago (schomp issue), or I all of the sudden started braking 5x harder (my issue). Schomp seemed unwilling to think that any of the first 3 were possible... that the most likely of all 4 is that I all of the sudden started riding the brakes. The other frustrating thing about this service appointment was that several times I asked a question or clarification, it took 24 hours to receive a response. So my car was there for a week just for Schomp to continue to say each day "his driving style caused the brakes to wear". After it was clear that Schomp wasn't going to ever believe that there was an issue beyond my driving style, they offered me a measly 10% off the brake service. This just further reinforced in my mind that they didn't understand the issue, and clearly weren't interested in keeping me as a service customer. If instead they had said "hey, this does seem highly unusual, and we understand the issue could have been ours, how about we just charge for parts on the rears and we'll comp the labor" the whole experience would have ended differently. (especially since I was already going to do the fronts at this visit as well fluids... the total service bill was going to be over $3000). Instead, over probably $100 in actual labor cost to them, they've lost a 9 year customer. In the past I've used Chris Adams and Mike Gibson (the only 2 service advisors that have been there for the last 9 years) and they've been great. But, it looks like the Service Manager has recently changed, and so I wonder if that is part of the issue here. Finally, when I picked up my car, Ashley made no acknowledgment of the past week's worth of discussion... no apology for the frustration, long delay, etc. Clearly, Schomp doesn't want my future service business and I can be sure I'll also no longer be recommending them for new vehicles as well since I wouldn't wish this service experience on anyone. (The one bright start this time was Jana who set me up in the loaner... she is the kind of employee that I'm used to interacting with at Schomp. I had just broken my wrist and she helped me carry my coffee to the loaner and get me all adjusted with the seat and mirrors before sending me off.) More

Brandon was super helpful, knowledgeable, and polite. He took care of every detail and made the whole buying experience as easy and painless as possible. took care of every detail and made the whole buying experience as easy and painless as possible. More

Jackson and the dealership were phenomenal and I would definitely recommend Jackson! He was very professional, knowledgeable, and patient with me which I appreciated greatly! definitely recommend Jackson! He was very professional, knowledgeable, and patient with me which I appreciated greatly! More

Ian McCullough made my car buying experience very easy. As a car fanatic and having worked in the auto industry, I am almost always in the market for my next vehicle. This means I visit dealerships very fr As a car fanatic and having worked in the auto industry, I am almost always in the market for my next vehicle. This means I visit dealerships very frequently as compared to most shoppers. It also means that I am picky both in terms of what I expect from a vehicle and what I expect from the salesperson. Ian impressed right off the bat. I hadn’t had contact with Schomp BMW prior to calling 20 mins before I was about to arrive, within an hour of their closing time that day. I told him which car I was interested in (including a second car at a competing dealership in the area) and asked him to have it ready when I get there, to maximize my time. He asked a few more questions to understand me as a buyer and by the time we wrapped up the call, there was at most 15 minutes until I arrived. When I showed up, the car I wanted was ready right out front. It sounds like a simple request, but it’s one that hasn’t been met many times in the past. Cars are more than transportation to me, they are a hobby and a passion. Keeping the car buying experience fun by making it smooth is crucial, Ian had already checked the first box. What happened next also took the experience to the next level. Ian had sought out and printed out the options/packages for his car and the one at the other dealership. Without me even asking? I was blown away. It’s the little things like this that make a tremendous difference in the experience, yet they are so often overlooked. From there, he showed and taught me things about the car that even I didn’t know, which is also a rare thing. Kudos to him and his work. I have already referred friends to him, and will look forward to working with him again in the future. More

Austin although no longer calling himself a genius was absolutely the consummate genius. He showed me and explain to me how I could not only configure my phone but use Apple play as well as other features absolutely the consummate genius. He showed me and explain to me how I could not only configure my phone but use Apple play as well as other features in my Beamers system that I was unaware of. Austin gets a 20 out of 10 as far as I’m concerned I really want to work with him again Austin is awesome More

Damian was great. He was very transparent with all the details, answered all my questions, and continued service for me after the car was purchased. details, answered all my questions, and continued service for me after the car was purchased. More

Jackson Rutkowski is an amazing salesperson. His customer service and attention to detail is second to none. I bought my first BMW from him and he made the buying experience a pleasure from beginning to end. service and attention to detail is second to none. I bought my first BMW from him and he made the buying experience a pleasure from beginning to end. He’s honest, straightforward and fun to work with. Couldn’t recommend him more! More

Very very helpful in finding the best car for me. Everyone was very friendly and willing to accommodate what I needed. I would definitely recommend this dealership to anyone looking for a BMW. Everyone was very friendly and willing to accommodate what I needed. I would definitely recommend this dealership to anyone looking for a BMW. More