Schomp BMW

On August 10 I was scheduled for an appointment at 1 PM and attempted to drop off my vehicle at 10 AM. I was greeted by an employee who looked up my appointment and said Mike Gibson was my service advisor and attempted to drop off my vehicle at 10 AM. I was greeted by an employee who looked up my appointment and said Mike Gibson was my service advisor and he would let him know that I had arrived. After a few minutes the greeter returned and said he would remind Mike that I was still waiting to discuss the issue with the vehicle since the rear differential was resealed back in March 2023. The Greeter then came back with an afterhours drop-off envelope and asked me to fill out the information and Mike would contact me later, I asked for Mike's email address so I could forward my warranty information and the Greeter returned and said Mike didn't have an email address. At this point I was very frustrated and walked to Mike's desk when he began waving his finger at me and said he was too busy to help me and to fill out the requested information. I told Mike I wanted to give him my warranty information (warranty was purchased at Schomp) because it doesn't seem to be recorded in your system and I am trying to save everybody time. Mike said that he didn't have time, he was helping 3 customers who were in the waiting room at which point I requested to talk to a Supervisor and Mike said that wasn't necessary. At this point I was upset and found 3 Supervisors in an office; one gentleman offered to help me but only after he was finished with another customer. After already waiting a considerable amount of time I needed to leave for a meeting and told the Supervisor that I was leaving and would find another BMW dealership to service my vehicle. More

Ally Askew did a great job assisting me with test driving a car. She was very knowledgeable and helpful. I will reach out to her when I am ready to purchase my next car. a car. She was very knowledgeable and helpful. I will reach out to her when I am ready to purchase my next car. More

I have had my car serviced at Schomp BMW multiple times. My service advisor Nick Goodrich is very professional, helpful and responsive. My service advisor Nick Goodrich is very professional, helpful and responsive. More

Jacob Dixon was a great help to us and was very personable! He went above and beyond to try and help my husband and I when buying a vehicle. He did not try and push us to any decisions, rather he h personable! He went above and beyond to try and help my husband and I when buying a vehicle. He did not try and push us to any decisions, rather he helped us by answering any questions we had and tried to make the process as smooth as possible. He went above an beyond to help us achieve the best plan for us. Overall, we enjoyed the experience that Jacob gave us at Schomp BMW! More

Schomp was very quick to respond and follow up. One salesman even sent a video reply. We mainly dealt with Miles Anderson. This was a long distance sale and he made it fairly smooth. Schomp all One salesman even sent a video reply. We mainly dealt with Miles Anderson. This was a long distance sale and he made it fairly smooth. Schomp allowed us to leave are current car on their lot for a few days until we could fly back to drive it home. More

Best service advisor (Brett Montgomery) we have worked with in decade+ having serviced BMW vehicles esp. at Ralph Schomp BMW dealership which has had its share of turnover and service department issues. B with in decade+ having serviced BMW vehicles esp. at Ralph Schomp BMW dealership which has had its share of turnover and service department issues. Brett is very professional and patient listening to customers' concerns and complaints and works hard to make sure the service is done and delivered to satisfaction while also representing Ralph Schomp dealership with professionalism. Exceptional service last 2 visits working with Brett keeping me informed on work done, recommendations, time, costs, etc. More

Dealer reached out immediately about the car I was interested in and provided me a personal video showing the exterior and interior. We started texting to ask questions and they promptly replied back. interested in and provided me a personal video showing the exterior and interior. We started texting to ask questions and they promptly replied back. Ultimately did not end up picking the car, but the correspondence with them was good. More

Schomp BMW is really an automotive class act. Their skill in hiring the right people and training them to educate and tune in to buyers is amazing. Such a nice facility and nice people. Their skill in hiring the right people and training them to educate and tune in to buyers is amazing. Such a nice facility and nice people. More