Schomp BMW

Outstanding experience - I recommende Len to a friend of mine looking for a used car I can't remember the name of the young lady that showed me all the things about the car but she also did an outstanding mine looking for a used car I can't remember the name of the young lady that showed me all the things about the car but she also did an outstanding job. I would recommend Len and Schomp BMW to anyone More

The only negative was that it took over 2 hours to try and see if an alternative financing with better rates would be available. Not the fault of your employees. It was late in the day and I think they and see if an alternative financing with better rates would be available. Not the fault of your employees. It was late in the day and I think they couldn't get thru to the right bank people, but it took too much extra time. This is the only reason I rated the overall experience a "4" rather than "5"....the Schomp folks were definitely a "5" More

The level of service was more than I expected. The entire dealership worked as a team from start to finish. the selection of cars was more than adaquate. I have had previous experience with the servi entire dealership worked as a team from start to finish. the selection of cars was more than adaquate. I have had previous experience with the service department before and found it to be excellent as well. It was a very pleasent experience. More

This was an extremely pleasant experience purchasing a CPO used car from Schomp’s BMW. Thomas Todd was highly professional as well as the sales manager Jeff Edgell. The sales environment is very low key CPO used car from Schomp’s BMW. Thomas Todd was highly professional as well as the sales manager Jeff Edgell. The sales environment is very low key and they have a no pressure sales approach. You can feel confident that you will not be hassled. More

Mike Gibson is very attentive and does an excellent job. The gentlemen at the service desk checked me out in the loaner and nothing took more time than necessary. In fact, I took longer than necessary bec The gentlemen at the service desk checked me out in the loaner and nothing took more time than necessary. In fact, I took longer than necessary because I took advantage of your free coffee in the showroom. I must admit I am not used to answering twenty questions when all I would like is a cup of coffee but nevertheless, the coffee and the service were done completely to my satisfaction. More

The reason for the lower rating in the "Price" category, is because when I was told I needed a new battery for my vehicle, I was told the price of the battery but was not informed that I would be category, is because when I was told I needed a new battery for my vehicle, I was told the price of the battery but was not informed that I would be charged an hour of labor at $126. Thinking about it later made me feel like I was tricked into agreeing to purchasing the battery even though it was needed to make the repair. More

Chris, is absolutely the BEST! He is so well-mannered, very polite, and thinks ahead of the customer, like when I asked him if they could do an oil change also, as I just just brought the vehicle in for a very polite, and thinks ahead of the customer, like when I asked him if they could do an oil change also, as I just just brought the vehicle in for a tire rotation. His reply was, "yes, I already put that down to do an oil change, since you were here!" Unbelievable, he knows what to do before I even say it! Chris has got to stay, otherwise I won't stay with service. He is fantastic with his kind attentive attitude, like I am his only customer, and I know I am not!!! THANKS! More

I was quite pleasantly surprised at the level of service offered by everyone on staff at Schomp BMW. One would expect a certain level of discern in this type of environment and I was treated with respect an offered by everyone on staff at Schomp BMW. One would expect a certain level of discern in this type of environment and I was treated with respect and sincerity from the beginning. I worked with Stephanie a few months ago to test drive a car that I did not fall in love with at the time. I re-visited the dealership on Saturday to test drive another car I saw online. I asked to work with Stephanie but she was busy with other clients at the time. I was then assisted by another gentleman until Stephanie was free, they then completed a pass off so that she could take over the sale at my request. Stephanie took the time to make sure that I was able to test drive all of the cars that I wanted at the time. Quite honestly, I had no intention to buy on this visit. I fell in love with this car during the test drive and Stephanie was kind enough to sit with me and work out the numbers to see if this would be the right purchase for me. All in all, I am thrilled with this vehicle purchase and I would not be driving it right now if it weren't for Stephanie and her calm and comfortable approach in working with me. I never felt pressured, only supported to make the best decision for myself. This is inclusive of all staff with whom I had contact. This is a welcome change to the expected high pressure salesmanship offered in the automotive sales industry and truly what does and will set you apart in the future. More

I appreciated the time Glen took at the end of my sales experience in showing me the particulars on the car. He was very thorough and went over all features in great detail. He was friendly and very help experience in showing me the particulars on the car. He was very thorough and went over all features in great detail. He was friendly and very helpful; suggested I call him at any time or come in to go over things again if necessary. More

Mike Anderson was instrumental in the following manner: Mike Anderson was instrumental in the following manner: First call - Mike walked out to the vehicle while on the phone with me and he verified spec Mike Anderson was instrumental in the following manner: First call - Mike walked out to the vehicle while on the phone with me and he verified specific details about the vehicle while providing a visual description of every flaw. I was following along on your website and the "virtual" sales call worked well. We communicated by email and phone for two days. Mike responded promptly while off the clock a few times. His communication style is professional and efficient. A level of trust was formed very quickly based on our back and forth. Mike's "relationship selling" style and his use of key phrases such as "your car" (seemingly basic tactic but effective)during discussions served to decrease any apprehension and shortened my decision time. My on site experience was equally pleasant and professional. Mike went beyond his duty to snag a bag of chips for my whiny step-daughter. He was thoughtful and wasted no time. The on site engagement took longer than I had hoped and it seems that this is simply the nature of any auto purchase. Despite this, Mike treated us as respected guests and made the experience as painless as possible. As I mentioned in a recent email to Schomp, "It's all just cars until you add a rep like Mike Anderson to the formula." There is a valuable sales lesson here for any company or rep that aspires to succeed selling anything to anyone. Respect, Access, Professionalism, Product Knowledge and Efficiency are paramount to sales success. The best product is only as great as the rep's ability to relate with the prospect. Thanks to Schomp for investing in quality staff to represent quality products. P.S. I am working in the music business now and transitioning from "traditional" corporate America but my sales background includes hiring and managing a national team of healthcare reps. I also carried a bag and closed large national deals along the way. When I see a great rep I feel obligated to speak up. More